Room Service Order Taker

A Room Service Order Taker (RSOT), also known as an In-Room Dining Order Taker, is responsible for taking and processing food and beverage orders from guests via phone, in-room dining systems, or other ordering devices. They must accurately record orders, communicate them to the kitchen or bar, and ensure timely delivery to the guest's room. RSOTs also handle guest inquiries, address concerns, and provide information about menu items, dietary restrictions, and other related services. Key Responsibilities of an RSOT:

• Order Taking and Processing: Receiving and accurately recording guest orders through various channels, including phone, in-room dining systems, and mobile apps.
• Menu Knowledge: Familiarizing oneself with the room service menu, including ingredients, preparation methods, and potential allergens or dietary restrictions.
• Order Communication: Transmitting orders to the kitchen or bar staff for preparation and ensuring timely delivery to the guest's room.
• Guest Communication: Answering guest inquiries about the menu, providing recommendations, and addressing any concerns or special requests.
• Order Follow-up: Tracking the progress of orders and communicating with the kitchen or other relevant departments to ensure timely delivery.
• Cash Handling (if applicable): Receiving payments for room service orders, adhering to established cash handling procedures.
• Coordination with other departments: Working with housekeeping to ensure amenities and other requests are delivered, and coordinating with other departments to resolve guest issues.
• Maintaining cleanliness and organization: Ensuring the work area is clean and organized, and that all necessary equipment is readily available.
• Upselling and promoting: Suggesting additional items or promotions to guests to increase revenue and enhance the guest experience.
• Following established procedures: Adhering to all hotel policies and procedures, including those related to food safety, hygiene, and guest service.
• Maintaining a positive and professional attitude: Providing excellent customer service and representing the hotel in a positive light.
• Training and Support: Assisting in training new staff members and providing support to other team members as needed

Job Types: Full-time, Permanent

Pay: From ₹15,000.00 per month

Schedule:

• Day shift

Work Location: In person