Room Service Order Taker

Key Responsibilities:

• Order Taking and Management:Receiving and processing all room service orders, either via phone or potentially through other channels like online or in-room tablets.
• Customer Service:Providing excellent customer service, answering guest questions about menu items, making recommendations, and addressing any concerns or special requests.
• Communication:Effectively communicating guest orders, including any dietary restrictions or special requests, to the kitchen and other relevant staff.
• Order Accuracy:Ensuring the accuracy of all orders by verifying details, confirming special requests, and cross-checking with the kitchen before finalizing.
• Coordination:Coordinating with the kitchen and room service staff to ensure timely preparation and delivery of orders.
• Payment Processing:Handling guest payments, processing transactions, and reconciling bills accurately.
• Maintaining Records:Maintaining accurate records of all orders, payments, and other relevant information.
• Upselling:Being knowledgeable about menu items and promotions, and upselling when appropriate.
• Problem Solving:Addressing guest complaints or issues related to orders, and escalating to supervisors when necessary.
• Maintaining Cleanliness:Ensuring the cleanliness and organization of the work area.
• Following Procedures:Adhering to all hotel policies and procedures, including those related to food safety, hygiene, and customer service.
• Cash Handling:Managing cash transactions, preparing deposits, and balancing floats at the end of each shift, if applicable.
• Upselling:Suggesting additional items or specials to enhance the guest experience.
• Knowledge of Menu:Having a thorough knowledge of the menu, including ingredients, preparation methods, and potential allergens.
• Teamwork:Collaborating effectively with other team members, including servers, kitchen staff, and supervisors.

Job Type: Full-time

Pay: ₹12,000.00 - ₹14,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Yearly bonus

Work Location: In person