13 Performance Coaching Jobs

Key Responsibilities Deliver engaging and effective induction, product, and soft skills training to retail staff across all stores. Conduct on-the-floor training , role plays, and refresher sessions to improve customer handling, upselling, and cross-selling techniques. Design and implement training calendars , materials, and evaluation tools aligned with business needs. Collaborate with the Retail Operations and HR teams to identify skill gaps and ensure training interventions address them. Regularly visit stores to monitor training effectiveness, coach team members, and support store leadership. Track and report on training effectiveness metrics (e.g., post-training performance improvement, customer satisfaction scores). Stay updated with industry best practices and innovate training methods (e.g., e-learning, micro-learning, gamification). Ensure brand standards and customer service SOPs are consistently followed across locations. Desired Candidate Profile Graduate in any discipline; certification in Training/L&D is a plus. 35 years of experience in retail training or customer-facing retail roles with a flair for teaching/training. Excellent communication, presentation, and interpersonal skills . Strong understanding of retail KPIs, visual merchandising, and customer engagement . Ability to travel frequently for store visits and training delivery. Self-starter with a passion for learning and team development. Perks and Benefits Competitive Salary + Performance Incentives Exposure to a fast-growing retail brand Opportunity to shape talent and influence customer experience at scale How to Apply Interested candidates can share their resume at sagar.p@duroflexworld,.com with the subject line: Retail Trainer – Bangalore

Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and refresher training for sales agents in the donation process Deliver engaging, interactive sessions to improve communication, persuasion, and sales skills Train agents on objection handling and building donor trust Ensure training is aligned with sales targets and compliance standards Conduct role-plays, mock calls, and live call assessments to build agent confidence Reporting & Continuous Improvement: Track training effectiveness using KPIs like sales performance, retention, and quality scores Provide regular feedback and reports to management on training outcomes Qualifications & Skills: 1+ years of experience in BPO sales training or telesales Strong knowledge of sales techniques and call handling Excellent verbal, written, and interpersonal communication skills Experience in classroom training, coaching, and performance monitoring Comfortable using CRM software, call monitoring tools, and dashboards

As the leader of a 100+ member team, you will be responsible for overseeing and directing operations to ensure that service level agreements (SLAs), quality standards, and cost efficiency targets are consistently met. Your role will involve driving alignment among stakeholders, fostering client engagement, and providing performance coaching to team members. In this position, you will be expected to spearhead initiatives aimed at process improvements, automation, and enhancing overall quality. By implementing these improvements and quality initiatives, you will contribute to the continuous enhancement of operational efficiency and effectiveness. Additionally, you will play a crucial role in supporting cross-functional teams, ensuring compliance with regulatory requirements, and maintaining a strong focus on risk governance. Your expertise in operations leadership within the Digital Advertising/Media industry will be instrumental in guiding the team towards success. Furthermore, as a key representative of the delivery function, you will have the opportunity to showcase your leadership skills during client visits, reviews, and audits. Your ability to effectively communicate with clients and internal stakeholders will be essential in driving operational excellence and achieving organizational objectives.,

About CGH Earth: CGH Earth is a leading name in sustainable hospitality, offering experiential travel rooted in local culture, ecology, and community engagement. With award-winning boutique resorts across India, CGH Earth goes beyond luxury to create meaningful guest experiences. Marari Beach Resort, located along the pristine coastline of Mararikulam in Kerala, captures the spirit of a traditional fishing village, with a focus on wellness, slow living, and authentic service. Position Summary: We are seeking 2 dynamic and experienced L&D professionals from the hospitality industry to join us as the Manager Learning and Development at Marari Beach Resort and Coconut Lagoon, two of CGH Earth's iconic experiential resorts. This role is responsible for designing and delivering hotel training programs, nurturing a learning culture, and driving service excellence through structured learning frameworks. The ideal candidate will have strong exposure to resort operations training, guest experience enhancement, and soft skills development within a luxury or boutique hotel setting. Key Responsibilities: - Develop, implement, and manage hospitality training programs across operational departments such as Front Office, Housekeeping, Food & Beverage, Culinary, and Spa. - Conduct detailed training needs assessments (TNA) to identify learning gaps and enhance team performance. - Facilitate high-impact classroom sessions, on-the-job training, and experiential learning modules tailored to the needs of a luxury resort environment. - Lead the new hire onboarding and induction programs, ensuring cultural alignment with CGH Earth values and seamless integration into the resort's service philosophy. - Create and monitor learning and development plans that support employee growth, leadership readiness, and departmental succession planning. - Collaborate closely with property HODs to deliver customized training interventions for guest satisfaction, complaint resolution, grooming, hygiene, and SOP adherence. - Champion a service-first, learning-focused culture by coaching departmental trainers and developing internal learning champions. - Liaise with the corporate L&D team for the rollout of organization-wide initiatives such as digital learning, leadership development, and behavioral skill enhancement. - Track, document, and report training metrics using internal systems to ensure statutory compliance and audit readiness. - Introduce performance coaching tools and soft skills modules in areas like communication, team dynamics, time management, and emotional intelligence. - Contribute to talent development strategies that improve employee engagement, service consistency, and hospitality service standards. Qualification & Skills: - Graduate in Hotel Management or related field. - 5-12 years of total experience. - Proven experience in designing and delivering training programs in luxury hotels, eco-resorts, or experiential hospitality brands. - Strong understanding of hospitality operations, guest expectations, and the skills required for excellence in frontline service delivery. - Effective communicator with the ability to engage, coach, and inspire team members at all levels. - Familiar with modern training technologies, e-learning tools, and blended learning methodologies. - Strong documentation, compliance, and follow-up capabilities. - Proficiency in English is a must; knowledge of Malayalam will be an added advantage. Why Join Us: - Be part of an award-winning hospitality group redefining luxury through sustainability and local immersion. - Lead meaningful learning initiatives at one of India's most celebrated eco-resorts. - Join a purpose-driven work culture that invests in people development, employee engagement, and long-term career growth. - Work in a vibrant, multicultural environment that encourages innovation and values human connections.,

The Fulfillment Manager, AI Content Services in Chennai, India is responsible for leading a high-performing team dedicated to delivering impactful and high-quality content to support small and medium-sized businesses (SMBs) in achieving their marketing objectives. This role plays a crucial part in ensuring that Social and Long-form Content fulfillment consistently meets or exceeds client expectations by focusing on operational excellence, process optimization, and talent development. As a mid-level leader, you will drive innovation in content fulfillment through the adoption of AI, coach team members for optimal performance, and advocate for client success through effective collaboration with both internal and external stakeholders. Additionally, you will contribute to scaling outcomes globally by implementing automation, enhancing efficiency, and developing client-centric strategies. Your responsibilities as a Fulfillment Manager include overseeing various content services such as Social media, blogs, reviews, web copies, and email marketing to ensure alignment with service level expectations and client marketing goals. You will be accountable for maintaining a high standard of content quality in terms of tone, branding, and adherence to platform-specific best practices. Tracking and measuring the team's performance, addressing customer concerns, and managing daily workflow operations will also be part of your role. In terms of team development and coaching, you will conduct regular 1:1 sessions to offer timely feedback, coaching, and support for career advancement and goal setting. Building and enhancing team capabilities in writing, content strategy, and customer empathy will be crucial, along with fostering a collaborative and accountable team culture based on Vendasta's values and leadership principles. As a Fulfillment Manager, you will focus on optimizing processes and integrating AI tools into workflows to drive automation, enhance creative output, and scale fulfillment efficiently. By identifying and implementing process improvements in content creation and QA workflows, you will contribute to enhancing efficiency and quality. You will also collaborate with global fulfillment partners, analyze key performance metrics, and provide regular reporting on productivity, efficiency, and customer satisfaction to drive continuous improvements. The ideal candidate for this role brings to the table at least 7 years of experience in content services, digital marketing, or editorial operations, preferably within agency environments. They should possess strong team leadership skills, strategic thinking abilities, expertise in content development for various marketing channels, and proficiency in branding, messaging, tone, and audience engagement best practices. Additionally, familiarity with digital marketing platforms, process improvement methodologies, and AI tools implementation is essential. Good communication, presentation, and stakeholder management skills are required, along with a bachelor's degree in Communications, Marketing, English, or a related field. Vendasta is a SaaS company that consists of global brands such as MatchCraft, Yesware, and Broadly. We develop and sell software and services to help small businesses operate more efficiently, meet client needs, and provide exceptional client experiences. With offices in Saskatoon, Saskatchewan, Boston, Boca Raton Florida, and Chennai, India, we offer benefits such as health insurance, stock options, paid time offs, professional development opportunities, catered lunches, and a culture based on our core values of Drive, Innovation, Respect, and Agility. Join us at Vendasta and be part of a dynamic team that is dedicated to empowering small businesses and driving innovation in the digital marketing industry.,

About the Role We are looking for a Training & L&D Lead to design and deliver end-to-end learning programs for our Support Team. Youll work closely with Chat Support, Calling, Payments, and Data Ops teams, and use insights from our AI-powered Quality Control system to drive targeted coaching, onboarding, SOP creation, and continuous improvement. This is a high-impact, cross-functional role for someone who thrives at the intersection of people development, systems thinking, and empathy-led operations. To Apply: Please fill up the application form - https://habuild.keka.com/careers/jobdetails/94055 What You'll Do Onboarding & Role Readiness Design role-specific onboarding journeys for Chat, Calling, and other agents Ensure new hires are quality-certified within stipulated weeks Align onboarding with live systems (AI QC dashboard, SOPs, chat tools) Performance Coaching & Micro-Learning Use QC dashboards and chat samples to identify coaching needs Collaborate with leads to embed feedback loops into daily ops SOP & Knowledge Management Own and update internal SOPs and knowledge base Standardize playbooks for repeated query types and quality issues Align human training with AI bot training Capability Building & Certification Define skill tiers (e.g., L1, L2, Specialist) and design assessments Track agent progression through certification and feedback Draw repeat learning programs and refreshers Insights & Continuous Learning Identify training themes from escalations and chat quality trends Turn real conversations into case studies and coaching tools Work with Product/Marketing to ensure training reflects product updates and brand tone What Were Looking For 3–7 years of experience in L&D, support enablement, or customer success training Exposure to chat-based support environments (WhatsApp, Zendesk, Intercom, etc.) Strong instructional design and coaching facilitation skills Comfort working with dashboards, tagging systems, and chat transcript analysis High empathy + strong communication and process thinking Bonus: Experience with AI tools in support or content operations

13 years of experience as a Quality Analyst in a BPO environment Strong knowledge of call audits, quality parameters, and root cause analysis Excellent communication and analytical skills Experience with quality monitoring tools and reporting Ability to coach and drive performance improvements Must have experience in lead generation process Your Responsibilities Conduct call audits and evaluate agent performance Identify process gaps and recommend improvement plans Share actionable feedback with agents and supervisors Prepare quality reports and dashboards for leadership Collaborate with operations and training teams for continuous improvement

Demonstrates understanding of key guest satisfaction drivers aligned with the brand's customer profile. Analyzes service issues and operational trends to develop improvement strategies. Makes timely decisions to ensure progress toward strategic and operational goals. Collaborates with hotel leadership to develop and execute aligned operational strategies. Monitors sales and hotel operational performance against revenue and occupancy budgets. Reviews financial statements to assess operational success and areas needing improvement. Coaches the operations team to manage occupancy, room rates, wages, and controllable costs effectively. Uses the Wage Progress Report to compare actual vs. budgeted labor costs, and leads corrective actions. Champions the brand's service vision across all hotel departments. Develops systems for employees to understand guest satisfaction scores and feedback. Communicates departmental goals clearly to drive team performance and alignment. Reviews guest feedback regularly with leaders and initiates corrective actions where needed. Handles guest complaints personally and ensures resolution to maintain satisfaction. Maintains regular presence with guests to gather real-time feedback and reinforce service quality. Ensures the Rooms and F&B areas meet or exceed brand and guest expectations. Facilitates creative problem-solving and implements guest satisfaction improvements. Promotes fairness and equity among staff through consistent HR practices. Ensures ongoing internal communication via staff meetings and briefings. Fosters a service-focused culture and daily engagement with employees to drive excellence.

WRI India, an independent charity legally registered as the India Resources Trust, provides objective information and practical proposals to foster environmentally sound and socially equitable development. WRI India s mission is to move human society to live in ways that protect Earth s environment and its capacity to provide for the needs and aspirations of current and future generations. Through research, analysis, and recommendations, WRI India puts ideas into action to build transformative solutions to protect the earth, promote livelihoods, and enhance human well-being. We are inspired by and associated with World Resources Institute (WRI), a global research organization. Currently over 250 researchers are working with WRI India in our offices at Delhi, Mumbai and Bengaluru. About the Role: We are seeking a dynamic and experienced Leadership Coach to design and deliver personalized coaching sessions for senior leaders and managers within the Food & Land Waste vertical at WRI India. This engagement focuses on enabling leadership effectiveness through targeted behavioral development, including emotional intelligence, adaptive leadership, and performance management. Key Responsibilities: Facilitate six (6) one-on-one leadership coaching sessions (1 hour each) for senior leaders and managers. Build leadership capabilities in areas such as: Emotional Intelligence Adapting to different personalities Goal setting and outcome-oriented leadership Conducting performance conversations Driving employee motivation and improving manager-reportee relationships Customize coaching plans to align with the unique context of WRI India s Food & Land Waste vertical. Provide guidance and actionable feedback to help leaders achieve measurable developmental outcomes. Coordinate closely with internal points of contact and ensure compliance with WRI India s coaching objectives and standards. Maintain confidentiality and professionalism in all coaching interactions. Skills and Qualifications: Certified Leadership Coach (e.g., ICF, EMCC, or equivalent credential preferred). 7-10 years of coaching experience with senior professionals or teams. Deep understanding of emotional intelligence, leadership behaviors, and organizational dynamics. Proven ability to drive transformation through structured coaching. Experience working with mission-driven organizations, NGOs, or research institutions is an advantage. Strong interpersonal skills and cultural sensitivity.

JOB SUMMARY AND RESPONSIBILITIES Lead a team of Performance Coaches, including training, delegating tasks, providing feedback and conducting performance evaluations. Oversee the execution of monthly audits completed by the Performance Coaching Team. Be an expert on policies and procedures for all lines of business you support (internal) Collect and analyze data from each audit/monitor activity and assist operations teams with development and implementation of appropriate corrective action plans, training tips, and team communication to improve overall quality results. Conduct/participate in calibration sessions to ensure consistent scoring across team members. Lead meetings with management and other stakeholders. Evaluate findings and make appropriate recommendations to the operations and training departments for training improvements. BASIC QUALIFICATIONS Tenure of at least 12 months in current role (internal) Demonstrated history of consistently above average call metrics including ACW, AHT, adherence, calls per day and quality & compliance scores (internal) At least 12 months experience in a call monitoring leadership role (external) Ability to self-manage and motivate. Resiliency and adaptability to lead through various business changes Ability to quickly build knowledge of policies and procedures Ability to positively impact team culture and effectiveness Ability to provide coaching and feedback in a clear and constructive manner. Basic Microsoft Office skills

JOB SUMMARY AND RESPONSIBILITIES Lead a team of Performance Coaches, including training, delegating tasks, providing feedback and conducting performance evaluations. Oversee the execution of monthly audits completed by the Performance Coaching Team. Be an expert on policies and procedures for all lines of business you support (internal) Collect and analyze data from each audit/monitor activity and assist operations teams with development and implementation of appropriate corrective action plans, training tips, and team communication to improve overall quality results. Conduct/participate in calibration sessions to ensure consistent scoring across team members. Lead meetings with management and other stakeholders. Evaluate findings and make appropriate recommendations to the operations and training departments for training improvements. BASIC QUALIFICATIONS Tenure of at least 12 months in current role (internal) Demonstrated history of consistently above average call metrics including ACW, AHT, adherence, calls per day and quality & compliance scores (internal) At least 12 months experience in a call monitoring leadership role (external) Ability to self-manage and motivate. Resiliency and adaptability to lead through various business changes Ability to quickly build knowledge of policies and procedures Ability to positively impact team culture and effectiveness Ability to provide coaching and feedback in a clear and constructive manner. Basic Microsoft Office skills

We are hiring for the position of Deputy Manager Learning & Development (L&D) for our Bijapur location. The ideal candidate should have prior experience in the BFSI industry and a proven ability to design, implement, and evaluate training initiatives aligned with business strategies. What does the job entails? Knowledge of L&D organizational plans and how it dovetails with the job areas of the audience. Be aware on local learning flavors and requirements Be looked at as an expert on Financial services and Insurance by the audience Develop and display excellent facilitation skills to ensure participant learning in a facilitation environment Stay updated on latest trends and developments in the Life Insurance and Financial services space Endeavour to get certified in learning and development Ensure self-certification on all L & D programs Conduct all L & D programs as per the calendar Candidate Profile : BFSI domain experience: Minimum 3 years Age: 2835 years Graduation: Mandatory Location: Willing to work in Bijapur Relevant experience in corporate L&D roles For More Information: Komal B. / HR Team Phone/WhatsApp: +91 93289 59079 Email: komal@tekpillar.com Ready to grow with us? Apply Now!

Promote and build billing software distributors, build reseller and partner relations, provide demos and training, motivate partners, review performance bi-daily, identify leads, manage sales cycle, coordinate onboarding, and meet sales targets.