Retail Sales Officer

Job Requirements

Job Title: Retail Sales Officer – Jewellery Division

Location: Lucknow

Experience Required: 2 to 7 years

Qualification: Graduation is mandatory

Job Description / Responsibilities:

• Greet and assist customers in a professional and courteous manner in the jewellery showroom
• Demonstrate deep product knowledge of gold, diamond, platinum, and other jewellery collections
• Understand customer preferences and offer suitable products to maximize sales conversions
• Achieve individual and store sales targets on a daily/monthly basis
• Handle billing, packaging, and after-sales service effectively
• Maintain up-to-date knowledge of market trends, promotions, offers, and competitors
• Ensure proper display of products, stock replenishment, and cleanliness of counters
• Build long-term customer relationships through effective follow-ups and personalized service
• Support visual merchandising and in-store branding initiatives
• Collaborate with team members to achieve store objectives and maintain high customer satisfaction
• Handle customer queries, complaints, and returns with a solution-oriented approach
• Maintain records of sales, customer feedback, and daily footfall for reporting

Required Skills:

• Strong communication and interpersonal skills
• Proven sales background in premium or luxury retail (preferably jewellery)
• Customer-centric approach and high service orientation
• Knowledge of jewellery types, purity, pricing, and certification
• Basic computer skills (billing software, MS Excel, etc.)
• Ability to work in a target-driven environment
• Fluency in English and regional language (as applicable)

Preferred Background:

• Candidates from reputed jewellery retail brands preferred
• Experience handling high-value sales and walk-in customers
• Team player with a pleasing personality and grooming