Retail Sales Associate

As a Customer Service Associate (CSA) at Elan Epic Mall in Sector 70, Gurgaon (Haryana), your primary responsibilities will include greeting and directing customers in a courteous manner. You will be expected to provide accurate information on product features, pricing, and after-sales services. Answering customer inquiries regarding specific products/services and facilitating their purchasing decision through price and feature comparisons will also be a key aspect of your role. Additionally, you will be responsible for cross-selling products, ensuring that racks are fully stocked, and managing merchandise returns. Collaboration with the Retail Sales Representatives team to deliver exceptional customer service, especially during peak times, is essential. You will be required to inform customers about discounts and special offers, gather customer feedback for the Store Manager, and stay updated on new products and services available at the mall. To excel in this position, you should have proven work experience as a Retail Sales Representative, Sales Associate, or in a similar role. A solid understanding of the retail sales process, knowledge of inventory stocking procedures, and basic math skills are crucial. Demonstrable success in achieving sales targets, excellent communication abilities to build rapport with customers, and the capacity to thrive in fast-paced environments are also highly valued. Flexibility to work various shifts is a requirement for this full-time position. If you are passionate about delivering outstanding customer service, possess the necessary skills and qualifications, and are excited to work in a dynamic retail environment, we encourage you to apply for this rewarding opportunity at Elan Epic Mall.,