Restaurant Manager

About Daily Bowl: Daily Bowl is a pioneering vegan casual dine-in and subscription-based restaurant located in Surat. We are committed to providing wholesome, delicious, and convenient plant-based meals through our serene dine-in space and innovative daily subscription services. We take pride in our fixed daily menus for subscriptions, as well as our commitment to using high-quality ingredients and sustainable practices. We are seeking a highly motivated, quick-learning, and enthusiastic individual to join us as our Restaurant Manager. This is a fast-paced environment that demands a proactive and hands-on approach. The Restaurant Manager will be responsible for the day-to-day operations of the restaurant, ensuring efficient service, maintaining high standards of quality and cleanliness, and driving key performance indicators (KPIs). This role requires a strong understanding of restaurant operations, excellent people management skills, and a passion for creating a positive guest experience. Responsibilities: Operational Management: - Oversee all aspects of daily restaurant operations, ensuring smooth and efficient service during peak and off-peak hours. - Manage the opening and closing procedures of the restaurant, including cash handling and security protocols. - Implement and maintain efficient workflow processes to optimize service speed and guest satisfaction. - Ensure adherence to all health, safety, and hygiene regulations. Financial Management: - Handle the daily opening and closing of accounts, ensuring accuracy and reconciliation. - Utilize Pet Pooja software for order taking, billing, and generating reports. - Monitor and control costs related to food, beverage, labor, and other operational expenses. - Track sales data and identify opportunities to increase revenue and profitability. - Prepare basic financial reports as required. Service Standards & Training: - Develop and implement Standard Operating Procedures (SOPs) for all aspects of service to ensure consistency and excellence. - Conduct thorough training of all service staff on service protocols, menu knowledge, and guest interaction. - Monitor service staff performance, provide constructive feedback, and implement corrective actions when necessary. - Lead by example, demonstrating exceptional service skills and fostering a positive team environment. Inventory & Waste Management: - Oversee stock-keeping procedures, ensuring adequate inventory levels and minimizing shortages or overstocking. - Implement strategies to minimize waste of food, beverages, and supplies. - Conduct regular inventory checks and reconcile discrepancies. Housekeeping & Maintenance: - Conduct regular audits of housekeeping to ensure the restaurant maintains a high level of cleanliness and presentation, both in the front and back of the house. People Management: - Recruit, train, schedule, and supervise service staff. - Foster a positive and collaborative work environment. - Manage employee performance, address any disciplinary issues, and provide opportunities for growth and development. - Effectively communicate with all team members, ensuring a clear understanding of expectations and goals. Guest Experience: - Ensure all guests receive exceptional service and address any complaints or concerns promptly and professionally. - Cultivate a welcoming and friendly atmosphere for guests. - Seek feedback from guests to identify areas for improvement. Reporting & KPIs: - Work effectively under Key Performance Indicators (KPIs) related to sales targets, service staff training completion and effectiveness, communication effectiveness within the team, operational audits (housekeeping, stock, waste), and reporting accuracy and timeliness. - Generate regular reports on operational performance as required by management. Other Responsibilities: - Stay updated on industry trends and best practices. - Handle any other tasks and responsibilities as assigned by management. Basic Requirements: - Proven experience in the restaurant industry, with at least 5-7 years in a supervisory or management role within a dining environment. - Hands-on proficiency in Microsoft Excel for data analysis, reporting, and basic financial tracking. - Experience in creating and implementing Standard Operating Procedures (SOPs) for service and operational processes. - Demonstrated experience in handling the opening and closing of accounts daily and ensuring financial accuracy. - Familiarity and practical experience with Pet Pooja software for order taking, billing, and reporting. - Ability to conduct audits of housekeeping, stock keeping, and wastages, identifying areas for improvement and implementing solutions. - Experience in managing and maintaining restaurant assets. - Strong understanding of food safety and hygiene standards. - Excellent communication, interpersonal, and problem-solving skills. - Ability to work under pressure and manage multiple tasks effectively. - Must be a quick learner, and a young and enthusiastic individual eager to take on challenges. - Willingness to work flexible hours, including evenings, weekends, and holidays as required. Preferred Skills (Optional but advantageous): - Formal education in hospitality management or a related field. - Experience with inventory management software beyond basic stock keeping. - Knowledge of local food and beverage regulations in Surat. - Basic understanding of marketing principles.,