Restaurant Captain

As a member of our team, you will play a pivotal role in ensuring a positive and memorable dining experience for our guests. Your responsibilities will include warmly welcoming and acknowledging guests, offering menu recommendations, and addressing any inquiries they may have about our food and beverage offerings. In addition, you will handle special requests, dietary preferences, and guest complaints with the utmost professionalism. To maintain a seamless dining service, you will oversee table assignments, ensuring a steady flow of guests to our service team. You will be responsible for accurately taking and transmitting orders to the kitchen or bar promptly. Monitoring the service staff to uphold quality and service standards will also be a key aspect of your role. As a leader within our team, you will train, mentor, and supervise service staff, such as waiters and stewards. Assigning duties, monitoring performance, and providing support during peak hours are essential elements of your responsibilities. It is crucial to stay informed about menu items, ingredients, and kitchen operations, while ensuring compliance with food safety and hygiene regulations. Effective communication with chefs, bartenders, and managers is vital to ensure smooth operations. Your feedback on customer experience and service gaps will be invaluable in enhancing our service quality. You will also assist in implementing service policies and standards as directed. Qualifications & Skills: - Previous experience in a similar role within a restaurant or hospitality environment. - Strong communication and interpersonal skills. - Leadership qualities to efficiently manage a team. - Good knowledge of food and beverage, service standards, and etiquette. - Attention to detail and excellent organizational abilities. - Ability to thrive under pressure in a fast-paced setting. Work Environment: You will engage in collaborative interactions with team members and guests on a daily basis. Flexibility in working during weekends, holidays, and evenings is required. This is a full-time, permanent position with the benefit of provided food during shifts. The work schedule involves day shifts. Preferred candidates should have a total of 3 years of work experience in a similar role. The work location is on-site.,