Restaurant Captain

Job Title: Restaurant Captain
Location: Madurai
Company: Rathna Residency
Job Type: Full-Time
Department: Food & Beverage Service
Schedule: Rotational shifts

Job Summary:

We are seeking a customer-focused and service-oriented Restaurant Captain to lead the front-of-house team in delivering exceptional dining experiences. The Restaurant Captain will oversee daily operations on the restaurant floor, ensure smooth service delivery, and uphold high standards of guest satisfaction.

Key Responsibilities:

• Supervise and coordinate activities of waitstaff and service teams.
• Ensure guests are greeted, seated, and served in a timely and courteous manner.
• Monitor service quality and ensure adherence to hospitality standards.
• Assist guests with menu selections and handle special requests or complaints efficiently.
• Coordinate between kitchen and service staff for smooth order execution.
• Conduct daily briefings, assign tables, and manage shift responsibilities.
• Train new service staff and ensure team follows service protocols.
• Monitor table settings, cleanliness, and overall ambiance of the restaurant.
• Assist in billing and closing procedures, and ensure accuracy of transactions.
• Maintain inventory of service equipment and supplies.

Requirements:

• Minimum 2 years of experience in a similar role in the hotel or restaurant industry.
• Strong communication and interpersonal skills.
• In-depth knowledge of F&B service procedures and customer service standards.
• Ability to handle pressure and manage a team during busy shifts.
• Positive attitude, leadership qualities, and team spirit.
• Diploma or certification in Hotel Management or related field (preferred).

Contact: 9942366831

Job Types: Full-time, Permanent

Pay: ₹11,000.00 - ₹14,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person