Resolution Specialist (International Voice Process)

You will be working as a Resolution Specialist in the International Voice Process, where your primary responsibility will be handling a large volume of incoming calls and chats from associates and candidates. You will need to navigate through multiple systems to provide accurate information, answer questions, and resolve issues effectively. It is essential to have 10 months to 4 years of relevant customer service experience specifically in International Voice. Your role will require excellent written and verbal communication skills to interact professionally with customers. You should be able to manage multiple tasks simultaneously and maintain a customer-focused mindset with a high sense of urgency to deliver an extraordinary customer experience. Additionally, you must have the ability to switch between various support channels like phone and chat based on business requirements. Key Responsibilities: - Review, analyze, and process critical customer queries accurately - Utilize software systems to document and track customer interactions - Collaborate with internal associates to escalate and resolve complex customer issues promptly - Meet or exceed established KPIs such as average handling time and customer satisfaction scores - Maintain a positive and professional demeanor while interacting with customers and colleagues - Demonstrate exceptional problem-solving and decision-making skills in resolving customer concerns Qualifications: - 10 months to 4 years of relevant customer service experience in International Voice - Strong active listening skills and the ability to provide appropriate solutions to customer needs - Ability to multitask and navigate through multiple software systems simultaneously - Demonstrated ability to work in a fast-paced environment with a keen attention to detail To apply for this position, please send your resume as a PDF attachment to sanjay.kumar1@walmart.com along with the following details: - Total Experience - International Voice Experience - Notice Period - Current & Expected CTC Feel free to share this opportunity with friends who have relevant experience in International Voice. Join us at Walmart, where we strive to create a workplace culture that values diversity and inclusion, ensuring that everyone feels respected and valued.,