Resident Manager (Guest Relations)

About us:

Housr is India’s premier luxury co-living brand, offering a trailblazing living experience with fully furnished and managed co-living spaces, serviced apartments, and studio spaces. A niche player in managed living for millennials and working professionals, Housr aims to revolutionise how people find and experience housing by fostering a community of like-minded individuals.

With all modern conveniences, a class-apart community, and a social playground of endless opportunities, Housr is the perfect luxury oasis for today’s uber-digital generation. Its expansive portfolio of 70+ premium properties spans Gurugram, Bangalore, Pune, Hyderabad, and Vizag.

Housr sets the benchmark for luxury living with an array of premium services such as:

• Professional Housekeeping
• Doorstep Laundry
• Gourmet Meals
• High-Speed Internet
• 3-Tier Security
• Tech-Enabled Living & More

Complementing these offerings is our 24*7 resident assistance offered by IHM-trained hospitality experts, ensuring seamless support for our community. Housr has strategically established its foothold in the prominent business hubs of Bangalore, Hyderabad, Gurugram, and Pune. Building on its success, the brand is now set to expand its operations into other prominent tier-1 and tier-2 cities. With an ambitious goal of reaching over 100 properties and 10,000 beds by 2026, Housr is poised to redefine the co-living landscape in India.

The Opportunity: Resident Manager - Drive Occupancy and Revenue in Luxury Co-living.

Your Focus:

We are looking to hire highly energetic individuals with great communication, an impressive personality with high confidence and a hustler mindset!

• Be the Champion of Resident Experience: Ensure a seamless and positive living experience for all Housr residents, proactively addressing their needs and fostering a strong sense of community, which in turn aids in renewals and referrals.
• Manage Property P&L: Take full ownership of the property's financial performance, actively managing costs and maximizing profitability.
• Drive Occupancy and Revenue Growth: Implement and execute proactive sales strategies to achieve and exceed occupancy and revenue targets for your assigned properties.
• Ensure Compliance and Safety: Uphold all company policies and ensure the property operates in accordance with established regulations and safety standards.
• Help to create a friendly team environment, providing support to residents.
• Problem-Solve Effectively: Address resident concerns and operational challenges with proactive and efficient solutions, ensuring a positive perception for potential residents.
• Drive efficiencies for reactive and planned business.

What You Bring:

• 1-4 years of progressive sales leadership experience, preferably in organizations with significant ground operations.
• Demonstrated success in exceeding sales targets and generating revenue.
• Proven ability to lead and motivate teams to achieve occupancy and revenue goals.
• Strong business acumen and P&L management understanding.
• Excellent communication, negotiation, and problem-solving skills.
• A proactive and results-oriented approach.

• Willingness to reside on-site. (Accommodation & Food will be provided)

Qualifications:

• Bachelors degree in Hotel Management. Preferably from IHM's.
• Proven track record in direct sales and lead generation.
• Experience managing operational aspects to support sales.