Reservation Supervisor: Female

Job Summary:

We are seeking a detail-oriented and experienced Reservation Supervisor to oversee the daily operations of our reservations team. The ideal candidate will have a strong background in hotel reservations, excellent communication and leadership skills, and hands-on experience with IDS Software (Hotel Property Management System).

Key Responsibilities:

• Supervise the reservations team and ensure smooth, efficient handling of all bookings.
• Monitor incoming reservations via phone, email, and online platforms.
• Maintain up-to-date records in IDS Software and ensure system accuracy.
• Coordinate with Front Office and Sales & Marketing teams to optimize occupancy and revenue.
• Manage group bookings, special requests, and VIP arrivals.
• Conduct regular training sessions for reservation agents, especially on IDS usage.
• Generate daily, weekly, and monthly reports from IDS for management.
• Ensure all reservations comply with hotel policies and standards.
• Handle guest inquiries and complaints in a professional and timely manner.
• Assist with rate loading, packages, and promotions in IDS.

Requirements:

• Proven experience in hotel reservations, with at least 2 years in a supervisory role.
• Mandatory knowledge and experience with IDS Software (Fortune Next / IDS Next).
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to train and lead a team effectively.
• Knowledge of OTA platforms and channel managers is a plus.
• Flexible to work in shifts, including weekends and holidays.

Job Type: Full-time

Pay: Up to ₹30,000.00 per year

Benefits:

• Cell phone reimbursement
• Food provided

Schedule:

• Morning shift
• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person