15 Reputation Management Jobs

Role & responsibilities About the Role As the Social Media Executive HR Communications, youll be the voice behind our culture across digital platforms. Sitting at the crossroads of storytelling, reputation management, and employee engagement, you will shape how current and future employees, clients, and communities perceive our brand. From amplifying employee voices to managing our online reputation, your work will bring our culture to life and foster pride, engagement, and external recognition. Key Responsibilities 1. Online Reputation Management (ORM) Monitor platforms like Glassdoor, AmbitionBox, and Google Reviews. Craft empathetic, brand-aligned responses to public reviews. Ensure timely, professional engagement to reflect brand transparency. Track and analyze feedback trends and engagement data. 2. Employee-Generated Content & Advocacy Foster a culture of storytelling by encouraging employees to share real experiences. Curate and showcase employee content across LinkedIn, Instagram, and internal channels. Provide templates, prompts, and campaigns to boost participation and visibility. 3. Content Strategy & Storytelling Design and execute a content calendar reflecting our culture, values, and people. Collaborate with HR, Marketing, and business units to uncover and share meaningful stories. Produce engaging multimedia content (photos, short videos, reels, etc.). Use insights and metrics to refine and evolve storytelling formats. 4. CSR Campaign Visibility Partner with CSR and HR to document and promote volunteering and community initiatives. Tell compelling stories that highlight impact—across LinkedIn, Instagram, YouTube, and more. 5. Awards & External Recognition Identify and manage submissions for relevant culture, diversity, and workplace awards. Plan communication rollouts for nominations and wins—internal and external. Leverage awards in brand assets, career pages, and recruitment materials. Preferred candidate profile Qualifications & Skills Bachelor’s degree in Communications, Marketing, HR, Journalism, or a related field. 2–4 years of experience managing social media and/or employer branding. Strong writing, editing, and visual storytelling skills. Proficiency with tools like Canva; basic video editing is a plus. Data-driven mindset with experience using analytics to guide strategy. Collaborative approach with the ability to engage diverse stakeholders. What Success Looks Like A vibrant, authentic online presence that reflects our people and culture. Every review acknowledged with empathy and professionalism. Employee stories are regularly featured, building pride and engagement. CSR and community efforts gain visibility and emotional resonance. Social content contributes directly to talent attraction, retention, and brand reputation.

Responsible for leading and aligning corporate communication strategies across internal, external, digital, and media platforms to enhance brand reputation, stakeholder engagement, and organizational image.

Job Description. We are seeking an experienced Public Relations (PR) Manager with a strong background in the Banking, Financial Services, and Insurance (BFSI) sector. The ideal candidate will possess extensive knowledge of the BFSI domain and a proven track record of building and maintaining excellent relationships with journalists and media outlets. As a PR Manager, you will be responsible for developing and executing strategic PR initiatives to enhance the company's reputation, drive brand awareness, and ensure effective communication with key stakeholders.. Responsibilities. Demonstrate a deep understanding of the Banking, Financial Services, and Insurance industry, staying abreast of industry trends, regulations, and market dynamics.. Translate complex financial and industry topics into compelling and accessible narratives for media consumption. Cultivate and maintain strong relationships with journalists, editors, and media influencers within the BFSI sector.. Proactively engage with key media contacts to secure positive coverage, manage interviews, and facilitate media partnerships.. Develop and implement comprehensive PR strategies aligned with business objectives, ensuring consistent messaging across various channels.. Create press releases, media kits, and other communication materials showcasing the company's achievements, innovations, and thought leadership.. Collaborate with internal teams to develop compelling content that resonates with target audiences.. Develop and maintain crisis communication plans, ensuring the organization is prepared to respond effectively to any unforeseen challenges.. Act as a spokesperson during crises and manage communication to minimize reputational damage.. Oversee the planning and execution of PR events, conferences, and product launches. Identify speaking opportunities for key executives at relevant industry events.. Provide regular reports on PR activities, coverage, and impact on brand perception.. Requirements. 5–8 years of experience in PR, communications, or reputation management.. Proven success in building and maintaining relationships with fintech, stock broking, investing, or BFSI sectors is highly desirable. Ability to work collaboratively across departments and at various organizational levels.. Familiarity with digital PR tools and social media platforms.. Prior experience in agency and/or in-house PR roles preferred.. Exceptional written and verbal communication skills.. Bachelor's degree in Public Relations, Communications, Journalism, or a related field. If you have a passion for the BFSI industry, a knack for storytelling, and a proven ability to navigate the media landscape, we invite you to apply for this exciting opportunity to contribute to our company's success. Benefits. An unbiased, inclusive work culture that thrives on collaboration and high performance.. Opportunities to drive career development through professional development and path-breaking innovation.. A competitive compensation package with a best-in-class 360 wellness program covering Mental, Financial and Physical Health.. Show more Show less

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team This Team is involved in revenue management, vendor management and strategies to get new business and make travel profitable entity About the role Deliver extraordinary travel experience for our B2C consumers in a Backend role by providing first-hand resolution and the highest quality of customer experience to the Paytm users. Key Responsibilities 1) Operating in a 24 Hrs Day 6 day-week team, with multiple/rotational shift options. 2) Understanding and expertise in domestic and international travel requirements (LCC airlines) 3) Able to understand customer queries and advise them of suitable resolution 4) Customer-focused and service-oriented where you are accountable for key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics 5) Coach, develop, and mentor Junior resources and colleagues in the team when needed Proven experience in sales, with a focus on social listening, ORM, or related fields. Strong understanding of the digital landscape, reputation management, and social media trends. Excellent communication, negotiation, and relationship-building skills. A results-oriented mindset with the ability to thrive in a fast-paced environment. Experience working with CRM software and social listening tools is a plus. 6) Day to day task like writing social comments, answering questions from followers and replying to comments on social channels Ensuring daily productivity is met with 100% quality and adherence to the process TAT Ensure Process TAT is met without fail being a critical portfolio. Day to day task like writing social comments, answering questions from followers and replying to comments on social channels 7) Measures of Success(Define the Outcomes expected of the role) FRT (First Response Time) Real time Resolution speed with 2 Days -95% Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Wing to Wing Resolution Customer Satisfaction Skills Sets Required 1) Excellent communication, interpersonal skills with evidence of team work and collaboration 2) Ability to work under pressure, strict deadlines and efficient in multi-tasking 3) Strong Product and Process knowledge 4) Must be able to build positive, productive relationships with customers, team members and cross function. 5) Excellent voice modulation, professional phone etiquettes and communication skills – interpersonal, verbal, and written with the goal of influencing outcomes. 6) Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively. 7) Negotiation and objection handling Additional Accountabilities 1) Working on Fresh desk Tickets and Phones as well for both GDS and LCC airlines. 2) Action consumers booking/PNR for refund, ticketing, re-issuance, escalationSuperpowers/ Skills that will help you succeed in this role:1) Excellent communication skills.2) Fresher to 1 yr of experience in Travel Agency/Industry 3) Result/Target driven, attentive, adaptable, and motivated to learn. 4) Proficiency in technology to research options and complete process requirements EducationMBA Preferred Why join us We support our people by providing a range of flexible working options so they can work in the waythat best suits them. We also offer you the opportunity to develop your career, working in a diverseand inclusive workplace where the diverse backgrounds, perspectives and life experiences of ourpeople are celebrated and create a great place to grow, thrive and belong. Most importantly, for us Work is Fun!! Compensation If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratizecredit for deserving consumers & merchants – and we are committed to it. India’s largest digitallending story is brewing here. It’s your opportunity to be a part of the story!democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.

Were looking to add a Social Media Manager to our team to manage and execute social media campaigns and enhance the digital reputation of our client base through audience growth and engagement. The goal of an SMM is to gain a thorough understanding of social media marketing, audience engagement, and partnering with clients to build their social communities. Our company is made up of digital savvy, think-outside-the-box people who all work towards the same goal. If you are passionate about digital marketing, we want to hear from you. Responsibilities and Duties Develop a winning Social strategy for clients using industry best practices Consult with clients to understand their social marketing objectives Follow SMM campaign through to completion while providing guidance and making sure all deliverables are met and successfully implemented Manage day to day emails and phone calls with clients Develop content calendar and topic framework providing frequent content updates through the appropriate social channels. Social profile optimization: branding aesthetics, consistent business details & optimizing content with impact keywords Fully manage community interactions: monitor conversations, respond to reviews and comments and generate conversation. Producing engaging content updates in line with client business goals and objectives, targeted to the appropriate audience. Build a highly engaged social media following for our clients across Facebook, Twitter, Instagram and LinkedIn and relevant social channels month over month. Manage a portfolio of Social Reputation Management clients across a variety of local industries. Required Experience, Skills and Qualifications Must be fluent in English and Bengali Graduate in any discipline Prefer 6 months - 1 year of professional experience creating and managing social media campaigns. (Freshers also welcome) Solid client relationship-building skills: including assessing client needs, strategy presentations, offering strategic counsel and crisis management. Deep understanding of all relevant social reputation utilities, social media best practices, and a desire to research and explore new offerings. Ability to establish and meet tight deadlines, change directions when necessary, and manage multiple projects at once. Self-motivated with ability to work independently and collaboratively in a fast-paced environment

Handle MD, CHO level escalations, work & resolve negative comments on social media within 48 hrs It includes inbound & outbound calling Salary-6 lakh Payroll - Bank Work locations - Andheri Call 9773553319 9082104424 Sanika www.hyfly.in Required Candidate profile Graduate with 1yr min ORM, Social Media Experience only can apply Should be flexible with 9-10hrs rotational shifts starting at 9am, 10am, 11am & 12pm Age limit: 34 yrs Current ctc not more than 5 lpa

Age Range: 21 to 35 Years Employment Type: Full-time Job Summary: We are seeking a dynamic and self-motivated PR & Communications Executive to join our team. The ideal candidate should have a strong background in public relations, content writing, and internal communications. This role requires excellent command over English, Gujarati, and Hindi, along with the ability to manage media communication, press releases, and corporate documentation effectively. Key Skills Required: Strong command of English, Gujarati, and Hindi (verbal & written) Excellent written communication and editing skills Experience in researching, writing, and editing publications Proficient in MS Office (especially Word & Excel) Strong organizational skills and attention to detail Ability to communicate effectively with peers, stakeholders, and media Fast and accurate computer operations and typing skills Roles & Responsibilities: Draft and distribute press releases, newsletters, and internal communications Write professional emails, formal letters, and media responses Assist in developing PR content such as brochures, invitations, and presentations Collaborate with internal teams to ensure brand-aligned messaging Maintain consistent communication with senior management regarding PR strategies Assist in planning and organizing PR events and press interactions Build and maintain a media contact list and follow up for coverage Support branding, reputation management, and promotional activities Preferred Candidate Profile: Bachelor's degree in Mass Communication, Journalism, PR, or a related field 1-4 years of relevant experience in PR, corporate communications, or media relations A team player with a creative mindset and the ability to meet deadlines under pressure Excellent interpersonal skills and a confident, positive attitude.

We are seeking an experienced healthcare and pharma communication professional to join Adfactors PRs. The ideal candidate will bring over 8 years of proven expertise in driving strategic communication initiatives for leading clients in this dynamic sector. Key qualifications include: Exceptional written and verbal communication skills Expertise in strategic communication planning, reputation management, and crisis management Advisory experience on public policy, governance, and regulatory frameworks Ability to develop and deliver compelling pitches and stakeholder communications Strong media relations capabilities and an extroverted, client-focused approach Background in consulting, public affairs, corporate communications, and journalism This role offers the opportunity to influence communications at the intersection of healthcare, pharma, and public affairs, working closely with top-tier brands and stakeholders. If you are passionate about shaping narratives and managing reputation in a highly regulated environment, we would like to hear from you.

Strategy: Establish and execute a robust front-end strategy to market, sell and distribute BOHECO products through Exclusive Branded Clinics cum Stores to maximize consumer reach and product purchase frequency Geographic/Location Identification: To effectively shortlist and identify suitable catchment areas to launch BOHECO clinic cum stores in India. To apply data & purpose driven logic in arriving at the shortlisted geographies Enhance Discovery: Devise comprehensive action plans and a sound blueprint to efficiently run advertising & marketing campaigns that boost footfall at the Exclusive Branded Clinics we open. Growing Revenue: Prepare and execute sales strategies and sell products by establishing contact and developing relationships with prospective clients. To constantly work on methods that lead to growth in revenues of the offline Clinics. Negotiation: Engage in appropriate negotiation and finalize the most favorable terms, to the extent possible with Franchisees and owners of Real Estate as necessary. Recruitment: Hiring good teams and training the personnel manning the clinics cum stores is a large part of the job. We strive to station self-motivated and proactive employees that present themselves and always carry a professional outfit to cast the best impression to our patients and customers. Partner selection, onboarding & training: As we scale, we will receive large interest in replicating our clinic & store model in different geographies. Franchise selection, training, and onboarding is a responsibility that comes with the role. Excelling in this and maintaining healthy & encouraging relationships with partners would be critical to the success of the business. Phygital Integration Unify the consumer journey along with the online teams to give our patients and consumers a unified brand experience. Orchestrate key activities including but not limited to loyalty programs, frictionless payments, and content curation. Point Of Sale Marketing: Prepare marketing & advertising strategies, plans, objectives, planning and organize promotional presentations for BOHECO at various sales touchpoints. Product & Service Mix: Recommend the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes. Customer & Key Account Engagement & Management: Service existing stores/clinics, obtains orders and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade avenues. Hyperlocal Deliveries & Shadow Warehousing Provide added convenience to our consumers to send products to repeat purchasers of the concerned store and integrate with the company website for hyperlocal deliveries. Reporting: Play a critical role in preparing management reports on multiple metrics to the CEO to enhance his/her decision making. Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, annual territory analysis and monthly and annual performance reports. Reputation Management: Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Additionally, assist consumer + relevant stakeholders in case of any grievances. Community Building: Build a strong community of clinic & store loyalists by keeping them updated through online and offline mediums and engage with them through various activities. Coordination with multiple agencies to achieve business communication goals, organizing medical camps, taking part in community-based events to publicize the clinics and drive-up footfall. Regular Audit Ensure inventory and cash is reconciled monthly to ensure smooth cash and inventory turnover. Compliance and Legal Requirements: Considering the nature of a clinic-based business, multiple State and Central regulations will need to be adhered, and the role would need to ensure each Clinic & Store is following the necessary guidelines as applicable to them in their local jurisdiction. Patient Data Management & IT Infrastructure: Given the confidentiality of patient data & its privacy, working with the BOHECO IT department to setup, maintain, sustain, and protect critical systems at the Clinics & Stores such as Patient Management, POS Accounting, and Inventory Management. Education: PhD/MBA or any other relevant Post Graduate (PG) qualification from a reputed institute. Skill-set/Values: - Highest standard of integrity, professional courtesy, and work ethic. - A Team Player with a pro-active and a go-getter attitude. - Coming up with pragmatic solutions with respect to the task at hand. - Demonstrable leadership and carry the knack of managing a large team. - Domain expertise. Specialized knowledge in creating and selling. - Comfortable with change, early stage, and high growth environments. - Gravitas, credibility, and influencing skills to build trust quickly. - Confident, well-organized, self-motivated, and output focused. - Proficiency in MS Office applications (such as Excel, Word, and PowerPoint). - Strong technical experience with CRM and other commercial tools/ERPs such as ZOHO. - Negotiations of term-sheet, business reports and other documentation. - Excellent Verbal and Written English communication skills. - Proactive at problem solving and thinking out of the box. - Strong alignment with company's purpose, values, and mission.

Strategic Planning and Execution: Develop and implement comprehensive marketing strategies to increase brand awareness and lead generation in the B2B segment. Collaborate with senior management to align marketing strategies with business goals. Social Media Management: Oversee the company's social media strategy, including content creation, scheduling, and engagement. Analyze social media metrics to adjust strategies for improved performance and engagement. Advertising and Campaign Management: Plan, execute, and manage advertising campaigns across various platforms, including digital, print, and outdoor media. Monitor campaign performance and optimize for better results and higher ROI. Reputation Management: Monitor and manage the company's online reputation. Develop strategies to enhance positive brand presence and mitigate any negative feedback. Design and Branding: Lead branding initiatives, ensuring brand consistency across all marketing materials and channels. Coordinate with internal teams and external agencies for design-related needs. Performance Marketing: Execute and manage performance marketing efforts, focusing on metrics-driven results. Utilize SEO, SEM, email marketing, and other techniques to drive traffic and lead conversion. Budget Management: Manage and allocate the marketing budget efficiently. Ensure high ROI on marketing expenditures. Analytics and Reporting: Regularly analyze and report on the effectiveness of marketing campaigns and strategies. Use data-driven insights to make informed marketing decisions. Team Leadership and Development: Lead and mentor the marketing team, fostering a collaborative and creative environment. Ensure continuous professional development and upskilling of the team. Stakeholder Engagement: Collaborate with internal departments and external partners to ensure a cohesive approach to marketing. Maintain strong relationships with media, vendors, and marketing agencies. Market Research and Trends: Stay abreast of market trends, consumer behaviors, and competitive landscape to adjust marketing strategies accordingly.

Job Summary: We are seeking a dynamic Online Reputation Management Consultant to ensure a strong, positive online presence across key platforms including Quora, X (formerly Twitter), Facebook/Meta, LinkedIn, YouTube, GlassDoor, and Reddit. The ideal candidate will drive systematic improvements in our digital reputation, collaborate with an extensive internal team, and work with external experts to enhance our brand perception month over month. Key Responsibilities: Online Reputation Enhancement: - Monitor and manage our online presence to ensure a consistently strong and positive reputation across all major social and review platforms. External Audit Coordination: - Identify and engage with an external reputation consultant to conduct comprehensive monthly online reputation audits. - Collaborate with the consultant to develop actionable strategies for systematic improvement, similar to practices used in managing Google reviews. Internal Collaboration & Engagement: - Work closely with 500+ team members and their networks to plan and execute contests, games, and other events that leverage their social influence and drive positive public sentiment. - Develop and implement initiatives that encourage employee advocacy and active participation in promoting our brand online. Strategic Reporting & Analysis: - Provide regular reports on reputation metrics and campaign performance, and adjust strategies as needed to ensure continuous improvement. - Proactively address any negative feedback or issues that may arise, developing crisis management plans as necessary. Qualifications: - Proven experience in online reputation management, digital marketing, or social media strategy. - Strong interpersonal and communication skills, with the ability to collaborate effectively with both internal teams and external consultants. - A data-driven mindset with proficiency in reputation management tools and social media analytics. - Excellent organizational skills and the ability to manage multiple projects simultaneously. - Ability to creatively engage a large network of team members and mobilize them for brand advocacy. Preferred Qualifications: - Degree in Marketing, Communications, Business, or a related field. - Prior experience working in a corporate or agency setting focused on online reputation management. - Familiarity with crisis management strategies and experience in executing large-scale employee engagement campaigns. Apply Save Save Pro Insights

Job Overview: The Off-Page SEO Executive is responsible for enhancing a websites authority, visibility, and search engine rankings through strategic external optimizations. This role involves building high-quality backlinks, leveraging social media engagement, collaborating with influencers, and managing online reputation, all aimed at increasing organic traffic and strengthening brand presence. Key Responsibilities: Backlink Acquisition: Identify, evaluate, and secure high-authority backlinks to improve domain ranking. Content Syndication: Promote content & lead magnets across forums, communities, and third-party platforms to maximize reach and engagement. Influencer & Partnership Outreach: Collaborate with bloggers, influencers, and authoritative websites to amplify brand reach. Social Media Engagement: Develop and implement strategies to distribute content, foster relationships, and drive referral traffic. Online Reputation Management: Monitor brand mentions, engage in proactive reputation-building, and manage customer reviews. Competitor Benchmarking: Analyze competitor backlink profiles and social media strategies to identify growth opportunities. SEO-Focused Keyword Research: Research trending and high-impact keywords for use in off-page activities. Performance Tracking & Reporting: Monitor campaign effectiveness using analytics tools and provide actionable insights. Skills & Qualifications: Proven experience in off-page SEO strategies, including link building and reputation management. Strong knowledge of SEO tools (e.g., Ahrefs, SEMrush, Moz, Google Search Console). Ability to analyze performance metrics and optimize off-page tactics accordingly. Excellent written and verbal communication skills for outreach and negotiation. Understanding of search engine algorithms and ranking factors. Experience in social media and influencer collaboration for brand amplification. Bachelor's degree in marketing, communications, or a related field (preferred). Preferred Traits: Analytical mindset with a results-driven approach. Strategic thinker who can identify valuable backlink opportunities. Proactive in researching emerging trends and adapting SEO strategies accordingly.

Play a key role in monitoring & managing brand’s online presence, handling customer grievances across social media platforms by contributing to a positive brand perception Track, log, categorize customer complaints, queries & feedback in real-time Required Candidate profile 1-3 yrs of exp in ORM, customer service/ social media monitoring Familiarity with social listening tools Strong written & verbal English comm skills Ability to remain calm in high-pressure situations Perks and benefits Health Insurance+bonus

Location: Gurgaon Department: Customer Support Designation: Senior Executive Reports To: Manager Working conditions: As per the roster (Mon-Fri: Office, Sat/Sun: Work from home) Job Summary: The Social Media Escalations Executive will be responsible for addressing, resolving, and managing customer complaints or queries raised through social media platforms. This role requires someone who can handle sensitive situations diplomatically, work under pressure, and provide exceptional customer service. The executive will respond to complaints/queries on platforms like Twitter, Facebook, Instagram, LinkedIn, Google reviews, and others and will act as a liaison between the customer and the internal teams. Duties and Responsibilities • Interact with customers via Calls, Chats, WhatsApp and resolve them. • Maintaining a positive, empathetic and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Ensure customer satisfaction and provide professional customer support. • Follow company process accurately and efficiently Experience and Qualifications Required • Minimum 1 yr of relevant experience • Excellent in MS Office skills • Excellent communication skills- verbal and written • Ability to multi-task, prioritize, and manage time effectively Education: • Graduation in any stream

We are hiring Client Servicing Executive. Location : Mumbai