Relationship Manager (Female)

Job Description

Drive client engagement initiatives to improve satisfaction, loyalty, and retention through periodic check-ins, updates, and relationship nurturing.  Feedback Loop: Collect feedback from clients to improve services and share insights with internal teams for continuous improvement.  Reporting and DocuJob Summary: We are looking for a proactive and client-focused Relationship Manager to build, maintain and grow strong relationships with our clients. The ideal candidate will be responsible for onboarding new clients, nurturing long-term partnerships, coordinating project requirements, and identifying upselling opportunities. This role requires excellent communication, coordination and relationship management skills. Key Responsibilities (KRAs):  Client Relationship Management: Build and maintain strong, long-lasting client relationships by acting as the primary point of contact for all account-related matters.  Client Onboarding: Ensure seamless onboarding of new clients by understanding their needs, aligning expectations, and coordinating internal setup processes.  Project Coordination: Understand and gather project requirements from clients and communicate them effectively to internal teams (tech/design/operations) to ensure smooth delivery.  Upselling and Cross-selling: Identify opportunities to upsell additional services or solutions to existing clients, helping to increase account value and overall customer satisfaction.  Client Retention & Engagement: Job Type: Full-time Pay: ₹11,736.17 - ₹40,000.00 per month Schedule: Day shift Language: English (Required) Work Location: In person Speak with the employer +91 7009915417