Recruitment Agency Manager

5 - 9 years

0 Lacs

Posted:4 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Senior Recruitment Operations Manager, you will be responsible for overseeing recruitment operations, managing a team of recruiters, ensuring delivery excellence, client satisfaction, and operational efficiency. Your strategic role will involve optimizing recruitment processes, managing client accounts, and scaling business outcomes. You will lead end-to-end recruitment operations for both domestic and international clients, executing high-volume, lateral, and leadership hiring within specified TAT and cost metrics. It will be your responsibility to standardize recruitment workflows, establish KPIs, and define quality benchmarks to ensure consistency and efficiency. Managing a team of 10-15 recruiters and team leads, you will play a crucial role in setting and tracking performance targets, conducting performance reviews, and implementing training programs to enhance team capabilities. Your focus on fostering a high-performance and ownership-driven culture will be essential in achieving departmental goals. Additionally, you will act as the primary point of contact for key clients, managing escalations, conducting review meetings, and ensuring SLA adherence. Your ability to gather feedback and customize hiring strategies based on client needs will be instrumental in maintaining strong client relationships and driving business growth. Overall, as the Senior Recruitment Operations Manager, you will be at the forefront of recruitment operations, team leadership, and client relationship management, playing a pivotal role in driving success and achieving operational excellence.,

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