752 Query Resolution Jobs - Page 8

PODDAR GROUP OF INSTITUTIONS is looking for Academician - Management Department to join our dynamic team and embark on a rewarding career journey Teach university-level courses. Conduct and publish academic research. Participate in academic committees and curriculum development. Mentor students and supervise theses/dissertations.

Key Responsibilities: Act as the first point of contact for customer inquiries via phone, email, and chat Provide real-time updates and solutions regarding shipments, delays, tracking, and delivery status Resolve issues related to transportation, billing, and delivery discrepancies professionally and promptly Coordinate with internal teams including dispatchers, warehouse staff, and drivers to ensure service excellence Monitor customer orders and proactively identify and communicate any potential issues Maintain accurate records of customer interactions, transactions, and feedback in CRM systems Follow up on customer concerns until a satisfactory resolution is reached Support logistics operations by assisting with documentation, tracking systems, and order processing Provide feedback to improve customer service procedures and logistics processes Qualifications: High school diploma or equivalent required; Bachelor's degree preferred 13 years of customer service experience, preferably in the logistics, transportation, or supply chain sector Strong verbal and written communication skills Excellent problem-solving abilities and attention to detail Proficient in Microsoft Office Suite and customer service software (e.g., Zendesk, Salesforce) Ability to multitask and remain calm under pressure Knowledge of freight, shipping regulations, and logistics terminology is a plus

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner. Provide accurate information on products/services to customers through effective communication. Address customer complaints by listening actively, empathizing with their concerns, and offering suitable solutions. Escalate complex issues to senior team members or supervisors when necessary. Maintain records of all interactions with customers using CRM software. Desired Candidate Profile 0-4 years of experience in BPO/Call Centre environment handling domestic processes (preferably). Excellent communication skills for effective query resolution over phone calls, emails, and chats. Location - Bangalore

Job Title: Customer Support Associate–International Voice Process Location: Pune, Hinjawadi Eligibility: Graduates (Excl.B.Pharma) Experience: Freshers Work Days: 5 Days working + 2 rotational off CTC : Upto 20k inhand Contact HR Jyoti [9784183889]

Cost Centre: KYC/Customer Information File Effective Job Requisitions- Investigation and Updating account information Job Posting Title Subject Matter Expert/ Senior Process Executive – (CIF) Schedule: Any time between 4:00 PM IST to 6:00 AM IST Designation : Subject Matter Expert/ Senior Process Executive Essential Qualifications : Graduate / Postgraduate Location : Pune/Chennai Department: Operations – Banking & Financial Services Reports To : Process Lead / Team Manager Relevant Experience (In Years): Graduate / Postgraduate with minimum 3+ years of experience in US Banking Industry and good academic profile in KYC Job Summary : The Executive will be responsible for handling and processing Customer Information Files (CIF) related to onboarding, updates, maintenance, and verification activities for US-based customers. The role requires high attention to detail, compliance adherence, and familiarity with Know Your Customer (KYC) and other banking regulatory frameworks. Key Responsibilities: Create, update, and maintain customer records in the CIF system based on documentation and internal policies. Validate and verify customer data as per KYC and AML guidelines. Perform quality control checks to ensure data accuracy and completeness. Escalate discrepancies or suspicious customer profiles to relevant stakeholders per SOP. Liaise with internal teams (e.g., Risk, Compliance, Customer Service) for resolution of queries and pending requests. Maintain productivity and quality benchmarks as defined by the SLA. Provide mentorship to new joiners and support their training during training/OJT phase. Key Skills & Competencies: Good understanding of US banking processes, especially related to CIF/KYC/AML. Strong attention to detail and accuracy in data entry. Analytical thinking with good problem-solving skills. Proficiency in MS Office applications (especially Excel). Good communication skills (verbal and written). Ability to work in a team-oriented, deadline-driven environment.

What We're Looking For Languages Required : North Zone - Fluent Hindi + English + any local language South Zone - Kannada, Telugu, Tamil Responsibilities Responsible for interacting with customers via phone to provide information about products or services, resolve queries, and offer support. Should handle inbound and outbound calls, aiming to build positive relationships with customers and address their needs effectively.

Base Location: Bengaluru Minimum Qualification: Graduate Preferred Experience: 3 to 6 Years of relevant experience Key Result Areas Data stewardship Reviewing the sales and inventory data from multiple applications reviewing any errors or exceptions and investigating and making corrections as necessary to ensure that sales and inventory logs are clean and closed on a timely basis so that this data can be passed on to other systems such as Merchandising, Inventory, and Financials. Ensuring period end reporting is completed in a timely manner. Reviewing any errors or exceptions and investigating and making corrections as necessary Identify reasons for Over Shorts and correct Identify any recurring patterns of errors or Over Shorts and raise concerns to manager Troubleshoot & Support Troubleshoot and ensure functional user's query resolution. Work closely with the users to educate end consumers to ensure data handling and processing across various applications Identify Automation opportunities for Data Governance Enable & facilitate daily report generation to aid business decision making; ensure data accuracy. Monitor all reports across all applications and ensure query resolution within the SLA People Management Develop strong working relationships with key IT and Business function. Communicate with other departments/formats efficiently and effectively. Manage and mentor support team

Hiring for Voice & Non-Voice process for International Process Excellent communication skills Salary 23K-30K CTC Comfortable with Night shifts Interested can Contact Hr Nikhat 8910937810 Or Hr Riya 8910951012.

Hiring for Voice & Non-Voice process for International Process Excellent communication skills Salary 23K-30K CTC Comfortable with Night shifts Interested can Contact Hr Nikhat 8910937810 Or Hr Riya 8910951012.

Responsibilities : Team Leadership and Management, Lead, supervise, and motivate the tele calling team to achieve operational and sales targets. Recruit, train, and mentor tele calling agents to enhance performance and maintain high-quality customer interactions Monitor daily team operations, provide feedback, and implement coaching to improve productivity and customer experience Target Achievement and Performance Monitoring Set clear MoM targets for tele calling campaigns related to CC, PL, and business loans. Track and analyse key performance indicators (KPIs) such as call volumes, conversion rates, collection targets, and customer satisfaction. Develop and implement strategies to meet or exceed sales and operational goal Stakeholder Managemen t Maintain regular communication and collaboration with internal stakeholders such as sales, marketing, finance, and product teams to align operational efforts with business objectives. Manage relationships with external partners or vendors Conduct operational review meetings and report performance metrics to senior management Process Improvement and Compliance Develop and implement operational processes and best practices to optimize tele calling efficiency and effectiveness. Ensure compliance with company policies, regulatory requirements, and quality standards. Reporting and Analysis Prepare and present detailed reports on team performance, sales achievements, and operational challenges. Use data analytics to identify trends, areas for improvement, and opportunities for growth. Collaborate with senior management to refine strategies based on insights Customer Experience and Quality Assurance Ensure the tele calling team delivers a positive customer experience aligned with company values. Implement quality assurance measures to maintain high service standards. Address escalated customer issues and ensure timely resolution Requirements: 5+ years of Exp as Team lead for CC, PL, BL preferred from digital distribution channels Team leadership and people management Loan processing and credit evaluation Customer relationship management Performance monitoring and reporting Product knowledge for various fi and lenders Problem-solving and decision-making

Role & responsibilities Handle Escalated Complaints Coordinate Internally Ensure Timely Resolution Root Cause Analysis Customer Communication Documentation Feedback & Reporting

Looking for an immediate joiner. JOB LOCATION- JP NAGAR, BANGALORE(onsite) Experience - 1 to 2 years in Customer Support Key Responsibilities: Be the first point of contact for customer queries via phone, email, and chat. Troubleshoot and resolve basic technical issues; escalate complex ones as needed. Document issues and solutions accurately in the support system. Manage and prioritise multiple support tickets for timely resolution. Follow up to ensure customer satisfaction and share user insights with internal teams. Requirements: 1 to 2 years in customer or technical support. Strong problem-solving and clear communication skills. Ability to explain tech concepts in simple terms. Quick learner, organised, and proactive. Team-oriented with a customer-focused approach. Preferred: Must have at least 1year of support experience ( Female Candidates only ) Language skills: Fluent in English, Hindi . Note: Interested candidates can come directly to the office.

Job Title: Customer Support Executive – International Voice Process Location: Bangalore Shift: US Shift (Night Shift) Working Days: 5 Days Working, 2 Days Off Package: Up to 5.75 LPA Contact: HRMayur -7357769199

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Hiring Only for Candidates from Mumbai Location. Company's Details & Criteria: Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat (Blended Process) Shift Timings: 6.30am to Midnight 11.30 PM (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for Immediate joining. Salary Package: Between 16,500 Up to 18,200 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Mandatory: Excellent Communication Verbal & Written in English. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Connect on call with HR Ramesh pal -7303443025 Kindly drop your resume on below mail ID ramesh.pal@foundever.com

Hiring Only for Candidates from Mumbai Location. Company's Details & Criteria: Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat (Blended Process) Shift Timings: 6am to Midnight 12am (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for Immediate joining. Salary Package: Between 16,000 Up to 18,000 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Mandatory: Excellent Communication Verbal & Written in English. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

Responsibilities : Monitoring learning progress and interacting with students regularly to ensure their learning is up to date by suggesting tips and solutions. Keep records of all conversations in our database in a comprehensible way. Respond to Student queries in a timely and accurate way, via phone, email, or chat, WhatsApp, etc., Host and facilitate interactive live sessions, focusing on motivational topics, learning strategies, and community building. Create a supportive and dynamic learning community, encouraging peer-to-peer interaction and collaboration. Ensure that users are actively participating in different activities and making good progress. Communicate Students progress and course-related updates to parents/guardians periodically. Qualifications and Skills: Should be proficient in Tamil and English. Proven experience in mentoring, coaching, or customer support roles. Customer focus and adaptability to different personality types. Strong verbal communication skills along with active listening. Excellent interpersonal skills with a focus on empathy and a positive attitude. Being flexible and outcome-driven is key to adapting to dynamic learning environments and ensuring student success. Ability to multitask, prioritize effectively, and manage time efficiently. Basic proficiency in using digital communication tools and spreadsheets. Work Details: Work Location: Hyderabad Working days: 6 days a week CTC: 2.6 LPA - 4.2 LPA Basic Requirements: Need to have your own laptop and good internet connection. Laptop Preferably Female Some previous work experience in Edtech is required Strong English speaking skills Ready to onboard right away!! Note: Sometimes, need to work on weekends and will take breaks on weekdays. Need to be flexible.

Responsibilities : Monitoring learning progress and interacting with students regularly to ensure their learning is up to date by suggesting tips and solutions. Keep records of all conversations in our database in a comprehensible way. Respond to Student queries in a timely and accurate way, via phone, email, or chat, WhatsApp, etc., Host and facilitate interactive live sessions, focusing on motivational topics, learning strategies, and community building. Create a supportive and dynamic learning community, encouraging peer-to-peer interaction and collaboration. Ensure that users are actively participating in different activities and making good progress. Communicate Students progress and course-related updates to parents/guardians periodically. Qualifications and Skills: Should be proficient in Tamil and English. Proven experience in mentoring, coaching, or customer support roles. Customer focus and adaptability to different personality types. Strong verbal communication skills along with active listening. Excellent interpersonal skills with a focus on empathy and a positive attitude. Being flexible and outcome-driven is key to adapting to dynamic learning environments and ensuring student success. Ability to multitask, prioritize effectively, and manage time efficiently. Basic proficiency in using digital communication tools and spreadsheets. Work Details: Work Location: Hyderabad Working days: 6 days a week CTC: 2.6 LPA - 4.2 LPA Basic Requirements: Need to have your own laptop and good internet connection. Laptop Preferably Female Some previous work experience in Edtech is required Strong English speaking skills Ready to onboard right away!! Note: Sometimes, need to work on weekends and will take breaks on weekdays. Need to be flexible.

Req ID: 328482 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ETL Informatica ,IICS Developer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Work as ETL developer using Oracle SQL , PL/SQL, Informatica, Linux Scripting , Tidal ETL code development, unit testing, source code control, technical specification writing and production implementation. Develop and deliver ETL applications using Informatica , Teradata, Oracle , Tidal and Linux. Interact with BAs and other teams for requirement clarification, query resolution, testing and Sign Offs Developing software that conforms to a design model within its constraints Preparing documentation for design, source code, unit test plans. Ability to work as part of a Global development team. Should have good knowledge of healthcare domain and Data Warehousing concepts

To Support developing strategies to enter the market for the products in EU , Canada, Australia, Brazil etc. Independent supervision of all regulatory activities regarding dossier review, compilation, submission, approval and lifecycle management of the assigned products. Compilation and maintenance of regulatory documents in the supported business areas; Representation of Regulatory Affairs for SRA countries especially with regard to the regulatory requirements; Co-ordination with the CFT (QA/QC/RND/BD) team members to align the requirements and get it work done smoothly. Problem solving and strategic planning mindset are essential skills for this role with project management skills for collaborating with the BDMs in an entrepreneurial, fast-paced company environment Total Experience : 12 to 15 Yrs preferably in injectable, SOD with a knowledge of GMP. Extensive knowledge of regulatory requirements, but also GMP guidelines, enable to find constructive solutions for sometimes complex issues Characterized by high quality awareness paired with practicality and solution-oriented thinking, as well as flexibility and perseverance Exposure in Regulatory approved companies from EU, Health Canada, TGA ANVISA, WHO, FDA etc. Expected Output (Quantitative/Qualitative) from the role in current or next 1 year Master Dossier compilation, Query resolution Support Business development team by getting on time registrations

Job Description The Customer Support team at Freshworks plays a key role in uncomplicating work for our customers. They troubleshoot issues, answer product-related questions, and ensure that customers have a smooth experience using our products. If youre someone who enjoys problem-solving, figuring things out, and helping others along the way, this might be a great place to start your career. What you will do: Support customers by resolving queries, reproducing issues, and working with internal teams to provide timely solutions. Communicate effectively across email, phone, and chat to provide high-quality assistance. Collaborate with cross-functional teams like engineering and product to escalate and resolve complex issues. Keep track of common customer challenges and work proactively to improve the support experience. Ensure high customer satisfaction through professionalism, empathy, and ownership. Qualifications We re hiring fresh graduates from the 2025 batch who are keen to start their career in a customer-facing role at a fast-growing product company. What we look for: St

We are seeking seasoned professionals with a minimum of 3 years of experience in the education counselling or international admissions domain. As an Officer Education Counselling, you will be responsible for handling complex student profiles, driving conversions, mentoring junior team members, and contributing strategically to counselling operations. Key Responsibilities Manage end-to-end counselling of students including profile assessment, course selection, application submission, and visa support. Provide expert advice on admission procedures, scholarships, financial documentation, and pre-departure arrangements. Build and maintain strong rapport with students, parents, and institutional partners. Guide and support junior team members in handling their cases and resolving queries. Take ownership of performance metrics including lead conversion, enrolment targets, and service quality. Ensure data accuracy, timely follow-ups, and compliance with documentation processes. Share insights and updates with management for strategic planning and improvements. Requirements & Skills Minimum 3 years of experience in international education counselling or admissions. Bachelor s degree is required; postgraduate qualifications or certifications in counselling are a plus. Strong leadership, mentoring, and client-facing skills. Proficiency in managing multiple student profiles and meeting deadlines. Sound understanding of key study destinations (especially Australia) and visa regulations. Preferred Profile Prior experience in managing a counselling desk independently or supervising small teams. Ability to work with minimal supervision and deliver consistent results. Immediate joiners are preferred.

Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative for our Human Resource Outsourcing Business into a B2B campaign Principal Responsibilities Customer Service through calls, Chats & emails Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort To strive to create a healthy and fun filled Environment in the team Display interpersonal skills in handling the day-to-day operations on the floor Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation & follow-up Maintain Internal & Client level delivery quality on calls, chats & email conversations Identify, share and support operational improvements Critical Skills Required Very Good written & spoken communication skills Should be flexible to work in rotational shifts in 24*5 work environment Proficient in computer usage and Basic knowledge on MS Office Pro-active & Positive Attitude Ability to Work efficiently and effectively in a team Excellent Customer facing Skills and Ability to build Rapport Should have the ability to escalate issues with a view to bringing about a win-win resolution Education Eligibility Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.) Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply. Locations and Shifts Gurugram US Shifts Evening/Night Shifts for 5 Days a week with 2 fixed offs Perks and Benefits Both sides Transport facility provided by the organization without any cost (current address must fall in a hiring zone) Health Insurance at nominal rates facilitated by the organization Regular Rewards and Recognition programmes Career mapping and growth Regular Learning & Development initiatives Further Education assistance programmes Mandatory Skills: HWS (Empl Helpdesk)).

Customer Service Voice/Blended Process Gurgaon location Any grad./undergrad. with 1 year customer service exp. can apply 5 days working 2 roster off 24/7 shifts Cabs & Cab allowances Huge inc. Salary-upto 5.8 lpa Piyush - 9990035425 Required Candidate profile Candidates must have excellent communication skills. Candidates must be comfortable working in any shifts. Perks and benefits Cabs Up To 3500 miv Up To 4k cab allowance

Roles and Responsibilities Manage customer queries through various channels (email, chat, phone) to ensure timely resolution. Handle escalations effectively by identifying root causes and implementing solutions. Analyze sales data using advanced excel skills to identify trends and areas for improvement. Develop reports and dashboards to track key performance indicators (KPIs) such as customer satisfaction ratings. Collaborate with cross-functional teams to resolve complex issues related to order management. Desired Candidate Profile 2-4 years of experience in a similar role with expertise in CRM tools like Zoho CRM or Salesforce CRM. Advanced proficiency in English language with excellent communication skills. Strong analytical ability with the ability to create insightful reports from large datasets. Proficiency in Freshdesk for ticket handling and query resolution.