19 Queries Jobs

Job Title: Customer Support Executive Chat & Voice Process ( Freshers & Experienced ) Location: Gurugram Industry: BPO Shifts: Rotational ( 5 Days Working) Cab Facility: Both Side Cabs Available Eligibility: Freshers and Experienced both can apply Comfortable with rotational shifts and night shifts Immediate joiners preferred Salary & Incentives: For Freshers : In-hand Salary: 15,000 25,000 Minimum Incentive: 2,500/month For Experienced : In-hand Salary: Up to 36,000 Incentives: 6,000/month Perks & Benefits: Both side cab facility 5 days working Provident Fund (PF) Medical Insurance Contact Us: Interested candidates, Please contact: Senior HR ROHAN - 92667 46802 Senior HR PRIYANKA - 88650 82244 Senior HR ASHWANI - 7011250184 rohanrk10.hr@gmail.com Follow our WhatsApp Channel for the latest job updates: https://whatsapp.com/channel/0029Val2DbPAojYlBl71c70R NO CHARGES TOUCH CONSULTANTS

Preparation, review and compilation of assigned ANDA/NDA [505 b (2)]/projects for filing and knowledge of eCTD, Module 2 and 3. Hands on experience in reviewing CMC documents of Solid and Liquid Oral Dosage forms. Preparation, review and compilation of Supplements and Amendments. Review of Pharmaceutical Development Reports Review of manufacturing documents like batch manufacturing records, batch packaging records, yield and reconciliation, manufacturing summaries, hold time study reports, master formula cards, master packaging cards etc. Review of analytical documents like specifications, test procedures, method equivalency reports, method validation/verification reports and method transfer reports, dissolution protocols (multi point, multimedia and alcohol dose dumping etc), stability protocols and stability data

We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. Roles and Responsibility Handle inbound and outbound calls to customers and stakeholders. Resolve customer queries and issues professionally and promptly. Meet daily and monthly targets for call volume and resolution rates. Collaborate with internal teams to resolve complex customer issues. Provide excellent customer service and maintain high levels of customer satisfaction. Maintain accurate records of calls made and results achieved. Job Requirements Minimum 1 year of experience in telecalling, collections, or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Basic knowledge of banking products and services is an advantage. Any graduate degree from a recognized university. Experience working with small finance banks or similar institutions is preferred. About Company Equitas Small Finance Bank is a leading player in the BFSI industry, committed to providing inclusive banking solutions to its customers. We offer a dynamic and supportive work environment, with opportunities for growth and development.

We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. Roles and Responsibility Handle inbound and outbound calls to customers for various banking services. Resolve customer queries and issues professionally and promptly. Meet daily collection targets and maintain accurate records of customer interactions. Provide excellent customer service and ensure satisfaction. Collaborate with internal teams to resolve customer complaints and concerns. Maintain confidentiality and adhere to data privacy policies. Job Requirements Minimum 1 year of experience in telecalling, collections, or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Basic knowledge of banking products and services is an advantage. Any graduate degree from a recognized university. Experience working with small finance banks or similar institutions is preferred. Additional Info For more information, please contact us at 1379618.

We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. Roles and Responsibility Handle inbound and outbound calls to customers for various banking services. Resolve customer queries and issues professionally and promptly. Meet daily collection targets and maintain accurate records of customer interactions. Provide excellent customer service and ensure satisfaction. Collaborate with internal teams to resolve customer complaints and concerns. Maintain confidentiality and adhere to data privacy policies. Job Requirements Minimum 1 year of experience in telecalling, collections, or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Basic knowledge of banking products and services is required. Any graduate degree from a recognized university. Proficiency in English and Hindi languages is essential. About Company Equitas Small Finance Bank is a leading financial institution committed to providing inclusive banking services to its customers. We believe in building long-term relationships with our clients and providing them with the best possible solutions.

About The Role We are seeking an experienced and results-driven Customer Support Team Leader to manage chat functions and inbound call functions, ensuring exceptional customer experience. You will be responsible for overseeing and building a strong team, developing strategies to enhance customer satisfaction, and achieving operational excellence. Key Responsibilities: Supervise a team of customer support agents, providing guidance, coaching, and support to ensure individual and team success. Set clear performance expectations and goals for the team, regularly monitoring performance metrics such as response times, resolution rates, and customer satisfaction scores. Develop and implement strategies to optimize team efficiency and productivity, including resource allocation, workflow management, and process improvements. Foster a positive and collaborative team culture focused on delivering exceptional customer service and support. Handle escalated customer inquiries and issues, demonstrating effective problem-solving skills and a commitment to resolving customer concerns in a timely and satisfactory manner. Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development and growth. Collaborate with cross-functional teams, including training, quality assurance, and product development, to address customer needs and improve the overall customer experience. Stay informed about industry trends, best practices, and emerging technologies in customer support to continuously enhance team performance and capabilities. Qualifications: Bachelor's degree in Business Administration, Marketing, or related field preferred. Proven experience in a customer support or related role, with at least 2 years of experience in a supervisory or leadership position. Strong leadership and interpersonal skills, with the ability to motivate and inspire team members to achieve goals. Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and team members. Proficiency in Microsoft Office Suite and customer support software platforms. Flexibility to work in a fast-paced and dynamic environment, with a strong commitment to delivering high-quality service to customers. In case you wish to apply to this position, please email your resume to surabhi.kumar@cityfurnish.com and ankush.kumar@cityfurnish.com and contact on 7303801950

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

Engineer is responsible for managing or performing work across multiple areas of the bank's overall IT Platform/Infrastructure including analysis, development, and administration. It may also involve taking functional oversight of engineering delivery for specific departments. Work includes: Planning and developing entire engineering solutions to accomplish business goals Building reliability and resiliency into solutions with appropriate testing and reviewing throughout the delivery lifecycle Ensuring maintainability and reusability of engineering solutions Ensuring solutions are well architected and can be integrated successfully into the end-to-end business process flow Reviewing engineering plans and quality to drive re-use and improve engineering capability Participating in industry forums to drive adoption of innovative technologies, tools and solutions in the Bank. Your key responsibilities Candidate should be responsible for developing the features/changes in JAVA technologies independently. You should be able to drive the functional changes from requirements phase till deployment phase You should be able to communicate with business team fluently. You should be able to provide support to L2 team/business users wherever required. You should be able to analyse the requirements and estimate the development efforts. Your skills and experience 4-8 Yrs experience in Java Technology. Hands-on experience Java, Springboot, Hibernate Experience in UI development HTML, CSS, JavaScript, jQuery UI Framework knowledge Angular / React is a plus Good exposure to Oracle Database, Queries etc Exposure to tools like bitbucket, JIRA, TeamCity Knowledge of Cloud deployment using latest tools OpenShift / AWS / GCP Good to have knowledge of banking domain Should have good communication skills Should have good analytical skills Should have worked in Agile development model

To manage and maintain the associated Connector, Chains, Tables and Queries, making updates, as needed, as new metrics or requirements are identified Develop functional and technical requirements for any changes impacting wData (Workiva Data) Configure and unit test any changes impacting wData (connector, chains, tables, queries Promote wData changes

Job Summary: We are seeking a dynamic and experienced Call Center Manager to lead our customer service and dispatch teams. The ideal candidate will have strong leadership skills, the ability to motivate and train employees, and a problem-solving mindset to ensure smooth call center operations. Key Responsibilities: Team Leadership & Management: Lead, manage, and mentor call center executives and dispatch teams to achieve performance targets. Foster a positive and productive work environment through motivation and engagement. Training & Development: Develop and implement training programs to enhance team skills and customer handling techniques. Drive continuous learning and skill improvement for call center and dispatch teams. Operational Excellence: Monitor call center performance metrics (KPIs) and implement improvements for efficiency and effectiveness. Identify operational challenges and proactively resolve them to ensure smooth workflow. Ensure adherence to company policies, procedures, and quality standards. Customer Service & Conflict Resolution: Address and resolve customer complaints or escalations effectively. Work towards enhancing customer satisfaction and service quality. Analyze customer feedback and implement necessary changes to improve service delivery. Reporting & Analysis: Prepare and present reports on call center performance, team productivity, and customer service quality. Utilize data and analytics to identify areas of improvement and implement strategic action plans. Key Skills & Qualifications: Minimum of 5 years of experience in call center management, healthcare/ambulance preferred. Strong communication and interpersonal skills to lead and guide teams effectively. Ability to handle high-pressure situations and resolve conflicts efficiently. Proficiency in call center software, CRM systems, and reporting tools. Strong problem-solving, analytical, and decision-making skills. Experience in training and performance management is a plus. Location: Sunshine Tower, 23 floor, Senapati Bapat Marg, Dadar W, Mumbai (Nearest station- Parel/Prabhadevi)

Roles and Responsibilities Handle inbound calls from customers, resolve their queries, and provide excellent customer service. Collect data on call quality, customer interactions, and performance metrics using MIS tools. Make outbound calls to customers for sales promotion, product updates, and feedback collection. Perform fuel tracking and ambulance services scheduling as required by the company. Work on rotational shifts with flexibility to adapt to changing business needs. Male candidates preferred Benefits In-house call center of Company On Company's payroll No targets Very close from Prabhadevi / Parel Station

We are looking for an experienced BIP (BI Publisher) Report Developer with strong expertise in PL/SQL to join our team. The ideal candidate will be responsible for designing, developing, and maintaining reports using Oracle BI Publisher and writing efficient PL/SQL queries and procedures to support reporting needs. Key Responsibilities: Design and develop BI Publisher (BIP) reports based on business requirements. Write and optimize PL/SQL queries, procedures, and packages to extract and manipulate data from Oracle databases. Collaborate with business analysts and stakeholders to understand reporting requirements and translate them into technical solutions. Create data models and templates for BIP reports. Ensure reports are accurate, user-friendly, and delivered on time. Perform unit testing and troubleshoot issues with existing reports and data logic. Support performance tuning of PL/SQL queries and improve data processing efficiency. Document report designs, data sources, and logic for future maintenance. Required Skills: 5 to 7 years of experience in Oracle BI Publisher (BIP) report development. Strong expertise in PL/SQL development , including complex queries, procedures, functions, and performance tuning. Hands-on experience with Oracle EBS/Fusion data models (preferred). Experience with XML, XSL, and RTF templates used in BIP. Good understanding of data warehousing concepts and reporting tools. Strong problem-solving and analytical skills. Ability to work independently and in a team environment. Excellent communication and documentation skills. Preferred Qualifications: Experience with Oracle Cloud (Fusion) Reporting tools (OTBI, BIP). Knowledge of Oracle ERP modules such as Financials, HCM, SCM, etc. Bachelors degree in Computer Science, Information Technology, or a related field.

The software developer independently creates designs, develops, codes, tests, debugs, provides beta support and implements software routines. Involved individually or as a member of a team on software development projects.

Collecting orders from the client through CRM . Posting ads in the social media platform Handling and resolving client queries Preparation of sales report weekly basis Handling Accounts and Administration activities. Required Candidate profile Male/Female Candidate Any Graduate Good Communication Kindly reach us Gokuladevi 8668041213

About Us: We are a fast-growing fintech company revolutionizing access to credit for underserved and emerging customer segments. Our flagship credit line product enables individuals and small businesses to meet their financial needs with flexibility and confidence. We're looking for a Customer Success Team Lead to champion the customer journey and help us scale sustainably. Job Summary: As the Customer Success Team Lead, you will be responsible for leading a team of Customer Success Executives to ensure exceptional servicing, and engagement of users across their lifecycle. You will be expected to handle escalations and play a strategic role in feedback loops between the customer and cross-functional teams like Product, and Risk. Key Responsibilities: Team Leadership: Manage, coach, and develop a team of Customer Success Executives. Monitor daily performance and ensure KPIs (TAT, CSAT, NPS, resolution rates) are met. Create training plans and SOPs for new product features or policies. Customer Lifecycle Management: Oversee onboarding, activation, and engagement of new customers. Monitor usage patterns of the credit line and proactively reach out to improve adoption. Ensure timely resolution of escalations. Operational Excellence: Implement processes to improve service quality and efficiency. Track customer queries and complaints using CRM and ticketing tools. Own regular reporting and insights on user behavior, product friction points, and service metrics. Cross-functional Collaboration: Collaborate with Product, Tech, and Risk teams to drive improvements based on customer feedback. Support credit operations, repayment reminders, and NPA risk mitigation workflows. Partner with Compliance for KYC, grievance redressal, and regulatory mandates. Voice of the Customer: Identify patterns in feedback and work with stakeholders to enhance the user experience. Conduct periodic customer satisfaction surveys. Qualifications: 4 to 7 years of experience in customer success, account management, or support roles; at least 1 years in a leadership or team lead position. Experience in fintech, NBFCs, or digital lending environments strongly preferred. Strong understanding of credit line products, repayment cycles, and digital financial services. Excellent communication skills in English. Data-driven with proficiency in Excel/Google Sheets; knowledge of CRM and ticketing platforms (Freshdesk, Zendesk, etc.). Empathetic leader with a passion for improving customer outcomes.

We have openings for Sr Software QA Engineer (Day Shift). Experience: 7 - 10 years Salary: 10 - 16l Location: Pune - Work from office Mandatory Skills : Automation Testing, Python Testing, Selenium, Cucumber, Pytes, UI, TestingAPI, TestingDB, Queries Job Description: Responsibilities Strong experience in QA Test UI and API Automation with Selenium web driver (v3+) / Playwright and Request, with programming experience in Python (MUST) Ability to understand the holistic requirements, review and analyze stories, specifications, and technical design documents and develop detailed test cases and test data to ensure business functionality is thoroughly tested - Automation & Manual Strong expertise of automation frameworks in BDD Gherkin and Behave, Pytest . Have experience in designing and building automation frameworks . Experience in writing DB queries (preferably in Postgres/ Snowflake/ MySQL/ RDS ) Knowledge of Devops concepts with Git, Jenkins Experienced working with Agile methodologies, such as Scrum, Kanban Key competencies required: Problem-Solving, Analytical, Collaboration, and Accountability Hands-on with test preparation, scripting, and execution in the Agile and DevOps environment Experience in execution on automation frameworks, scripting and maintenance. Requirements 7+ years of strong expertise in Test requirement understanding, test data, test plan & test case designing. Develop detailed test cases and test data to ensure business functionality is thoroughly tested - Automation & Manual Strong Experience in writing DB queries (preferably in postgres/ Snowflake/ MySQL/ RDS) 4+ years of strong work experience in UI and API testing . Any experience with AWS/Cloud hosted applications is an added advantage. Experienced working with Agile methodologies, such as Scrum, Kanban Key competencies required : Problem-Solving, Analytical, Collaboration, and Accountability. Strong communication skills. Should have experience with automation framework designing & enhancements with Selenium web-driver (v3+)/playwright, with programming experience in Python (MUST) Knowledge of automation frameworks in BDD Gherkin and Behave, Pytest. Questionnaire Question1 : Years of experience in Pytest Question2 :Open to relocate to Pune Question3 :Current Location Question4 :Experience in team handling Question5 :Experience in writing DB queries (preferably in postgres/ Snowflake/ MySQL/ RDS) (Please specify) Question6 :Experience in BDD Gherkin and Behave Question7 :Experience in Python with Selenium Current salary: Expected Salary: Notice period: Total experience: To proceed further, kindly share your updated resume on [HIDDEN TEXT] or can whatsapp on 771959471. Thanks

At YASH, were a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire a MS SQL Database Administrator. JOB RESPONSIBILITIES Responsible for primary support of third-party systems including DBA support of production, test and development environments and reporting processes. Administer lead activity for database security, database backups/recovery and perform database monitoring, analysis and optimization of all database environments. Assist end user/s with reporting requirements, documentation for queries, reporting and database design. Write complex queries, functions, stored procedures and triggers. Develop and document technical specifications for third party systems implementation and reporting. Design, plan and implement assigned database environments. Properly size and configure databases and their associated tables. Provide production support in a 24/7 environment. Coordinate, administer, and perform installation, configuration, troubleshooting and maintenance of assigned database environments. Create and maintain database standards, policies, and procedures, change management standards and policies and ensuring consistency between these and the environments. Formulate recommendation improvements in these areas. Responsible for the implementation and support of security measures and products, including activities such as database hardening, vulnerability assessment and patch management. Assist in the troubleshooting and resolution of complicated issues within the applications, software/hardware in database environments. Evaluate, recommend, and use software tools to monitor and manage database health and performance. Plan, coordinate, configure and implement assigned database application patches and upgrades. Define and maintain capacity plans, disaster recovery plans and facilities for the database environments. Train and mentor other team members through knowledge transfer. Monitor database environments for proper operation within established performance and availability expectations. Work with technical analyst to properly size and configure servers for databases and application servers. Responsible for advanced configuration of database environments for database level backup/restore technologies and troubleshooting configuration problems. Maintain current knowledge of trends and future direction in technology as it relates to area of responsibility. Assist with justifications for operating and capital budgets. Prepare and present technical reports and feasibility studies. Develop strategic technical implementation plans and work plans for technical teams. Regular time and attendance. Other duties as assigned. Job Requirements At least 5 years experience as a database administrator in a production environment is required. Disaster Recovery/ Business Continuity plans and implementation experience using a remote environment is required. Previous experience working in a team environment is required. Bachelors degree from an accredited institution in Computer Science or related area is required, OR significant work-related experience in all job requirements for this position may be considered in lieu of degree requirement. Computer skills required: MS SQL 2008+, SSRS, SSIS, VSDT Proficient with Microsoft Office Suite to include Word, Excel, and Outlook Outstanding organizational and time management skills Excellent communication skills and the ability to communicate with tact and diplomacy Attention to detail and the ability to concentrate for extended periods of time. Excellent time and attendance Ability to work in a team environment Self-motivation

JD : Senior Test Lead with 9-12 years of experience Familiar with Project and Test Management tools such as Jira, ADO Must have Hands-on experience with ADO and ADO queries & dashboards Experience in Defect Management and Bug Reporting using Bug Tracking Tools. Practical experience in both Manual and Automation testing. Strong skills in writing manual test cases. Work with test documentation: bug reports, checklists, test cases, test reports, test planning/strategy, traceability matrix Proficient in using the automation tools like CT is good to have Knowledgeable in Azure Repos and Pipelines. Excellent communication skills. Understanding of Performance testing. J od Experience in GUI, Non-Functional, Functional, Retesting, Regression and System TestingJ

5 + years of Production Support Ready to work in 24*7 Production support. 5+ Years in PowerShell, Shell scripting. 5+ Year of experience in Control-M 5+ year of experience in SQL, Stored Procedures, query Exp in FI/Capital Market/ Investment BK