Quality Analyst & Trainer

You are a dynamic Trainer & Quality Analyst with 2-3 years of experience in BPO Training & Quality, looking to join a team in Gurgaon. Your responsibilities will include conducting onboarding and process training for new hires, delivering refresher sessions, following SOPs, monitoring agent effectiveness, and ensuring compliance with quality standards. As a Quality Analyst, you will be monitoring inbound and outbound calls for compliance and quality standards, providing structured feedback to agents, sharing daily observations with the team, and reporting to the manager. You should have a strong command of Quality tools, knowledge in Video KYC norms, excellent communication and presentation skills, and proficiency in MS Office and call monitoring tools. The ideal candidate will have experience in Fintech/NBFC, a graduate degree, analytical and observation skills, ability to multitask in a fast-paced environment, and understanding of key BPO metrics. This is a full-time position with day shifts and 6 days working as per process requirements. To apply, share your resume at abhishek.kumar@bridgexcel.com with the subject line "Resume for Quality Analyst & Trainee" or drop your updated resume on +91 8448329712. Only relevant candidates will be contacted.,