Posted:1 week ago|
Platform:
Work from Office
Full Time
1. Monitor and audit calls/transactions by Customer Service Representatives based on internal quality assurance and/or external customers to provide an excellent experience.
2. Provide feedback and coaching to the Team members aligned through one to ones, sessions and other coaching techniques.
3. Create and update daily reports on internal errors that arise within the account.
4. Conduct the review and analysis of data or variables that affect the customer experience, establishing areas of opportunity and/or strengths
5. Actively participate in calibrations to ensure alignment between the business
6. Be calibrated on process requirements by being a part of the internal calibration process and by completing monthly requirements of taking calls/chats.
1) Bachelor's degree in any field.
2) Proficiency with Google Tools / MS Office applications (i.e. MS Word, Excel, PowerPoint, Google sheets etc.)
3) Excellent verbal and written communication and active listening skills
4) Should have minimum 1 year experience as a Quality analyst in International voice process.
Telus Digital
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Bengaluru
3.0 - 6.0 Lacs P.A.
Bengaluru
3.0 - 8.0 Lacs P.A.
25.0 - 30.0 Lacs P.A.
Gurugram
Experience: Not specified
8.0 - 8.0 Lacs P.A.
Jaipur
3.0 - 4.0 Lacs P.A.
3.24 - 3.24 Lacs P.A.
Experience: Not specified
0.6 - 1.2 Lacs P.A.
2.16 - 2.76 Lacs P.A.
Noida Sector 16, Noida, Uttar Pradesh
Experience: Not specified
0.18 - 0.23 Lacs P.A.
3.0 - 6.5 Lacs P.A.
