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Telus Digital
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Process Trainer

Process Trainer

1 - 6 years

|

5 - 8 Lacs

Posted:3 days ago| Platform:

Apply

Skills Required

International Voice US Process Process Training Customer Service Training International Process Sales Training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Process Trainer

Location:

Job Summary:

Trainer

Key Responsibilities:

Conduct sales and product training for new hires and tenured agents.
Develop training modules, SOPs, and assessments tailored for international BPO sales.
Monitor and evaluate training effectiveness through feedback and performance metrics.
Identify training gaps through TNI (Training Needs Identification) and propose customized interventions.
Coordinate with Operations and Quality teams to align training goals with business objectives.
Provide floor support and refreshers as needed.
Maintain training reports, feedback forms, and training logs.

Requirements:

Graduation is mandatory.
Minimum 2 years of experience as a Sales Trainer in an international BPO environment.
Excellent communication, presentation, and facilitation skills.
Strong knowledge of sales techniques, objection handling, and customer engagement strategies.
Flexible to work in
rotational shifts and week offs
.
Proficiency in MS Office (Excel, PowerPoint, Word).

More Jobs at Telus Digital

Quality Analyst

Gurugram

INR 5 - 6 Lacs

Process Trainer

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INR 5 - 8 Lacs

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