Quality Analyst

OneCard

5 - 9 years

5 - 8 Lacs

Pune

Posted:14 hours ago| Platform:

Apply

Skills Required

Quality Audit Root Cause Analysis QC Tools 7Qc Calibration Call Monitoring Call Quality Quality Monitoring Call Audit Call Calibration Quality Quality Tools Analytics Reporting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings of the Day!

Quality Analyst

Opportunity:

The Quality Analyst will be responsible for completing quality checks of the calls taken by In-House frontline associates and Agencies across PAN India
The Quality Auditor is responsible for completing the audit set targets Daily/Weekly/monthly basis for Calls/Chat/Email for In-House & PAN India Agencies
Performing the audits and preparing the audit scores on a Weekly/Monthly basis
Giving constructive feedback through various coaching techniques
Knowledge of Quartiles and ensure performance improvements of Bottom Quartile
Conducting Calibration for In-House OPS Team Leaders, Managers & TTQ on a Weekly basis
Perform Performance Knowledge Test on a monthly basis
Analyze parameter wise defects and training needs
Maintaining and delivering process updates
Responsible for refresher training of In-House & PAN India Agencies

Experience Required

Should have Role Experience of minimum 3 - 5 Years as a Quality Analyst Domestic Collections Center in Banking(Credit Card/Personal Loan) must be a graduate
Should have hands on @MS- Office; specifically; Excel/PowerPoint/Word
Quality Tools- Pareto, Check list

More Jobs at OneCard

Security Operations Center Lead

Pune

3 - 7 yrs

INR 10 - 20 Lacs

Soc Analyst

Pune

1 - 3 yrs

INR 5 - 15 Lacs

Talent Acquisition Executive

Pune

2 - 7 yrs

INR 4 - 8 Lacs

Team Lead

Pune

4 - 7 yrs

INR 3 - 8 Lacs

Database Administrator Lead

Pune

5.0 - 10.0 yrs

INR 25 - 40 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.