Quality Analyst

1point1

1 - 6 years

1 - 5 Lacs

Mumbai Maharashtra India

Posted:10 hours ago| Platform: Foundit logo

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Skills Required

Collections Data Analysis QA tools MIS reporting SLA tracking Client Handling

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Must have at least 3 months of collections experience; DRA certification preferred
Perform data analysis and scrutinize client details to meet quality standards
Identify process improvements based on study and QA feedback
Use tools such as Pareto charts and run charts for performance analysis
Achieve process SLAs and generate MIS reports
Deliver presentations and share feedback to support continuous process improvement
Maintain MIS and highlight areas of operational improvement
Ensure compliance with Gage R&R specifications
Open to working in rotational shifts
Monitor team MIS to track productivity and skill enhancement
Ensure maximum QA scores and achievement of targeted SLAs

Knowledge & Skills

Excellent oral and written communication
Strong client orientation and dispute handling skills
Fast learner with strong analytical capabilities
Good understanding of web applications and internet tools
Perform fact-finding analysis to detect issues and offer solutions
Communicate goals clearly to the team and foster collaboration

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