835 Quality Analysis Jobs

Nuage Edtech (Focus Edumatic PVT LTD) is looking for Customer Support Executive ( Voice Process ) to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

Klay - Founding Years Learning Solution is looking for Early Year Facilitator to join our dynamic team and embark on a rewarding career journey The Facilitator will be responsible for guiding and managing group discussions, workshops, and meetings to ensure productive and effective outcomes This role involves planning, coordinating, and executing facilitation sessions, fostering an inclusive and collaborative environment, and supporting participants in achieving their objectives Key Responsibilities:Session Planning and Preparation:Design and develop session agendas, materials, and activities Coordinate with stakeholders to understand objectives and expectations Arrange logistics, including venue, equipment, and materials Facilitation:Lead and moderate group discussions, workshops, and meetings Employ various facilitation techniques to encourage participation and engagement Ensure discussions stay on track and objectives are met within the allocated time Group Dynamics Management:Foster a collaborative and inclusive environment Address conflicts and manage difficult group dynamics Encourage diverse perspectives and ensure all voices are heard Documentation and Follow-up:Capture key points, decisions, and action items from sessions Prepare and distribute summary reports and documentation Follow up on action items and track progress Continuous Improvement:Gather feedback from participants to improve future sessions Stay updated on facilitation best practices and methodologies Implement improvements based on feedback and lessons learned

Requirements- * Candidate must have min 2 to 3years experience in Quality analyst role * Candidate should be insurance background * Candidate should have experience in call monitoring/ Auditing, Dip checks and Calibration * Preferred Local Candidate & immediate joiners * should know Kannada language and any other language will be add on for profile Job Location - Lakdikapool (Hyderabad) Walk-in Monday to Friday 9am to 2pm Interview Venue: Shriram Life Insurance SS Central, 4th floor, Above DHL Beside Peshawar Hotel Lakdikapul, Hyderabad

Quality Analyst || Voice Process || International BPO Must have Exp as a QA in to International Voice Must have worked in to International Voice Location - Mumbai , Pune , Bangalore 5 Days Experience working into BPO Domain is a MUST Overall 3+ years in BPO/ Contact Center Only Graduates Excellent Communication Skills Rotational Shift Opportunity to work in a fast-paced, international work environment Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Ensure GMP, GLP, GDP compliance. Lead QA systems, review SOPs/BMRs/BPRs, manage audits, deviations, CAPA, and risk. Coordinate cross-departments, handle recalls, face regulatory audits, train staff, and ensure continual QMS improvement.

Quality Analyst | International BPO Must have Exp as a Quality Analyst into International Voice (Mandate) Exp Working in to International Voice Process (Mandate) Graduation Mandate Loc - Pune , Mumbai , Bangalore Need Excellent Communication Ready to Work in Rotational Shift and Off 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Responsibilities: Client Handling: Build and maintain strong relationships with existing clients. Understand client requirements and provide effective solutions. Ensure customer satisfaction through regular follow-ups and addressing concerns. Business Development: Identify and pursue new business opportunities to expand the client base. Conduct market research to stay updated on industry trends and competitor activities. Develop strategies to achieve sales targets and contribute to the company's growth. Meeting with Clients: Schedule and conduct meetings with clients to discuss products and services. Present company offerings in a compelling and persuasive manner. Gather feedback and insights to improve offerings and customer experience. Coordination with Sales and Production Team: Collaborate with the sales team to create cohesive strategies and action plans. Liaise with the production team to ensure timely delivery and quality of products. Communicate client requirements effectively to internal teams. Requirements: Bachelor's degree in Business Administration, Marketing, or a related field. Proven experience in sales and business development. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong negotiation and presentation skills. Willingness to travel as required.

Job Summary: Supervises the daily activities of a production unit or teams. Key Responsibilities: Responsible for the daily activities of a production team including managing team members, housekeeping, and meeting production targets. Works cross functionally to recommend and engage in improving safety, productivity, quality, and efficiency of operations. Serves as group lead on projects and work assignments. Provides guidance and feedback for team members in accomplishing tasks and goals; sets expectations and clarifies responsibilities. Coaches and mentors team members. External Qualifications and Competencies Competencies: Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Decision quality - Making good and timely decisions that keep the organization moving forward. Develops talent - Developing people to meet both their career goals and the organizations goals. Directs work - Providing direction, delegating, and removing obstacles to get work done. Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives. Drives results - Consistently achieving results, even under tough circumstances. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace. Health, Safety and Environment Incident Investigation and Root Cause Analysis - Examines HSE incidents by completing quality, evidence based investigations with accurate root cause analysis, resulting in effective corrective actions, accurate reporting and avoiding repeated incidents. Continuous Process Improvement - Recognizes areas in which a process can be improved by properly implementing process improvement and waste reduction methodologies to reduce process cost and improve quality in current manufacturing processes. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: College, university or equivalent degree required, or equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Supervisory experience preferred. Additional Responsibilities Unique to this Position Safety awareness, HSEMS To achieve Daily production targets Resource effective utilization OEE-Calculations & improvement road map Team building Shop floor management

4 to 7 years of work experience in Direct sales - Identifies objectives, strategies and action plans to improve short- and long-term sales and earnings - Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management - Demonstrates ability to convert prospects and close deals while maintaining established sales quotas - Success in qualifying opportunities involving multiple key decision makers. - Strong problem identification and objection resolution skills - Able to build and maintain lasting relationships with customers - Exceptional verbal , written communication, presentation skills and IT fluency

Manage release of product batches, including owning the QA product release workflow in SAP. Lead and supervise a team of QA professionals to perform operations as described above. Review and approve Purchase Specifications and Analytical Standards Required Candidate profile Work to create an environment of open communication, participation &information-sharing within & between teams within QA &throughout facility Pls mention this Feel free to reach me email Visit our website for more details: Follow Capital Placement Services Linkdein Profile for more updates :

Roles and Responsibilities- 1. Accountable for Salesmarketing of Dental Equipment/ Instruments. 2. Generate Leads and Turn Up Leads By Meeting Doctors At Hospitals Clinics Colleges to Sell dental Devices. 3. Leads Follow Up On Daily Basis. 4. Responsible for Target Achievement On Monthly Basis. 5. Generate Proper Action Plans to Penetrate New Markets for Better Prospects. 6. Organizing or Attending Medical Conferences for Generating New Leads.. 7. Keeping Records of Sales and Customers. Persuading Clients to Buy Company S Products. 8. Planning Work Schedules and Weekly and Monthly Timetables, Discussing Future Targets With branch Sales Managers. 9. Good Communication in English or Hindi as Well as in Local Language Presentation Skills are Must skills- 1. Appropriate Knowledge of English/ Hindi & Local Language 2. Enough Confident to Build and Maintain Relations with Clients 3. Excellent Verbal Communication Skill

Responsibilities: Client Handling: Build and maintain strong relationships with existing clients. Understand client requirements and provide effective solutions. Ensure customer satisfaction through regular follow-ups and addressing concerns. Business Development: Identify and pursue new business opportunities to expand the client base. Conduct market research to stay updated on industry trends and competitor activities. Develop strategies to achieve sales targets and contribute to the company's growth. Meeting with Clients: Schedule and conduct meetings with clients to discuss products and services. Present company offerings in a compelling and persuasive manner. Gather feedback and insights to improve offerings and customer experience. Coordination with Sales and Production Team: Collaborate with the sales team to create cohesive strategies and action plans. Liaise with the production team to ensure timely delivery and quality of products. Communicate client requirements effectively to internal teams. Requirements: Bachelor's degree in Business Administration, Marketing, or a related field. Proven experience in sales and business development. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong negotiation and presentation skills. Willingness to travel as required.

Roles and Responsibilities- 1. Accountable for SalesMarketing of Dental Equipment/ Instruments. 2. Generate leads and turn up leads by Meeting Doctors at Hospitals Clinics Colleges to sell Dental devices. 3. Leads follow up on daily basis. 4. Responsible for target achievement on monthly basis. 5. Generate proper action plans to penetrate new markets for better prospects. 6. Organizing or attending medical conferences for generating New Leads.. 7. Keeping records of sales and customers. Persuading clients to buy company s products. 8. Planning work schedules and weekly and monthly timetables, discussing future targets with Branch Sales Managers. 9. Good communication in English or Hindi as well as in local language Presentation skills are must SKILS- 1. Appropriate knowledge of English/ Hindi & Local Language 2. Enough confident to build and maintain relations with clients 3. Excellent verbal communication skill Location: Ambala,Gurugram,Chennai,Hyderabad

Must have experience of working on Android/IOS apps Plan, design, execute and report software tests. Preferred knowledge of Bug Tracking Tool, JIRA. Preferred knowledge in mobile apps testing.

Roles and Responsibilities 2+ years manual testing large-scale web applications Expert with JIRA or similar bug tracking tool Experience testing REST APIs Unix shell basics Postgres/MySQL db testing experience CSS, HTML, JavaScript front-end testing experience Desired Candidate Profile:- Experience 2 + years

Apply Now Job Title Quality Analyst Job Description The Quality Evaluator is a temporary assignment or training role (aligned w/the Agent CL11) responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e g email, chat) for accuracy and adherence to established quality standards This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role And Key Responsibilities Report results of evaluations to appropriate Quality/Operations stakeholders (Quality Leadership Supervisor and Account Management) on a weekly and monthly basis Achieve departmental productivity requirements (e g number of calls/chats monitored per month on schedule etc ) Facilitate and/or participate in calibration sessions with Quality Leadership, staff Facilitate remote call monitoring sessions as needed Maintain forms and definitions documents Participate in performance improving task force with Account Management and clients Participate in internal quality audits (e g periodic audits of all key customer related processes to determine process control and efficiencies) and recommend changes Demonstrate mastery and comprehension of clients quality standards Facilitate program specific internal & external calibration sessions Participate in program management monitoring sessions Demonstrate proficiency with respect to the client specific sales/service process Maintain current understanding of program strategies while process monitoring Proficiency in use of Quality reporting databases Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecard and account profitability goals Work closely with the Quality Supervisor & Manager on analysis and process improvement initiatives Key Skills & Knowledge Proficiency with various software applications programs including e-mail messaging applications Microsoft Word and Excel Experience in managing international voice clients preferably in Banking/Insurance/Healthcare Effective oral and written communication skills Broad understanding of client conformance measures Process Improvement knowledge/analytical skillspreferred Educational Qualification : Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities Location: IND Mumbai Malad West Paradigm Towers Mindspace Language Requirements Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Apply Now Job Title Quality Analyst Job Description The Quality Evaluator is a temporary assignment or training role (aligned w/the Agent CL11) responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e g email, chat) for accuracy and adherence to established quality standards This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role And Key Responsibilities Report results of evaluations to appropriate Quality/Operations stakeholders (Quality Leadership Supervisor and Account Management) on a weekly and monthly basis Achieve departmental productivity requirements (e g number of calls/chats monitored per month on schedule etc ) Facilitate and/or participate in calibration sessions with Quality Leadership, staff Facilitate remote call monitoring sessions as needed Maintain forms and definitions documents Participate in performance improving task force with Account Management and clients Participate in internal quality audits (e g periodic audits of all key customer related processes to determine process control and efficiencies) and recommend changes Demonstrate mastery and comprehension of clients quality standards Facilitate program specific internal & external calibration sessions Participate in program management monitoring sessions Demonstrate proficiency with respect to the client specific sales/service process Maintain current understanding of program strategies while process monitoring Proficiency in use of Quality reporting databases Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecard and account profitability goals Work closely with the Quality Supervisor & Manager on analysis and process improvement initiatives Key Skills & Knowledge Proficiency with various software applications programs including e-mail messaging applications Microsoft Word and Excel Experience in managing international voice clients preferably in Banking/Insurance/Healthcare Effective oral and written communication skills Broad understanding of client conformance measures Process Improvement knowledge/analytical skillspreferred Educational Qualification : Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities Location: IND Mumbai Malad West Paradigm Towers Mindspace Language Requirements Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Must have experience of working on Android/IOS apps Plan, design, execute and report software tests. Preferred knownledge of Bug Tracking Tool, JIRA. Preferred knowledge in mobile apps testing.

Apply Now Job Title Quality Analyst Job Description The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e g email, chat) for accuracy and adherence to established quality standards This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role And Key Responsibilities Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e g number of calls monitored per month, number of emails evaluated, etc ) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e g periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Key Skills And Knowledge Strong attention to detail Self-starter, sense of urgency and works well under pressure Demonstrated ability to multi-task and meet timelines of deliverables Proficient in Microsoft Office Strong communication skills, both written and verbal Qualification : Graduation Disclaimer 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities ' Location: IND Kolkata Unitech Hitech, Blk A, Tower AI, 4th Flr Language Requirements Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Strong knowledge Technical To train 10th/12th passed out students in Automotive Manufacturing technology Sound knowledge in Mechanical- automobile subjects, to train the students as per syllabus Should be able to connect with the students and guide Min - 3+ Yrs Exp. Age Minimum 26 years Industrial updates and good knowledge about shop-floor practices

Preparation of various procedure including Quality manual, QMS procedure, Work instruction, Testing procedure, NDE procedure as per customer specification & codes & standard.Inspection, Expediting, Verification & Certification of various Materials Required Candidate profile BTech / Diploma with 18-25 yrs exp in quality from Valve industry. Team Handling experience. Age : 50 yrs

Must have experience of working on Android/IOS apps Plan, design, execute and report software tests. Preferred knownledge of Bug Tracking Tool, JIRA. Preferred knowledge in mobile apps testing. Location:-Gurgaon(Work from Office) Pratibha Tanwar

Key Responsibilities: Builds rapport with customers from the very first meeting; understands the customers stated and unstated requirements; subtly link MH offerings with those expectations. Provides relevant information Facility tour | procedure | medical management | financials transparently to build the relationship. Highlights the benefits, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in the financial negotiation. Based on the customer profile, up-sell and cross sell. If financial assistance required, coordinate with concerned authority. Deposit details & payment terms to be clarified to the patient. Counsel on dos and donts. Follow up with customers who have not come back for booking. Follow up calls for: upcoming EDD; delivery package; bed booking. Organize Events end to end : Maternity Photo shoot; baby shower. Follow up to ensure attendance for complimentary classes. Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations. Track CRM leads. Maintains productivity data as per schedule per doctor EDD tracker; monthly delivery tracker; Accurately update patient conversions sources referral channels, Marketing Initiatives Capture Data of all prospectives and HIS updation ; forward reports based on defined parameters to enable decision making and focus. Be alert and identify source markets and corporate references. To be constantly updated on competition activity rates, products , discounts. Participate in all activities scheduled by Corporate meetings, performance reviews, trainings, assessments. Consultant Management: Keep Consultants informed regarding their confirmed referral appointments. Keep the doctors (treating and referral) informed about the ongoing status of the patient. Engage with visiting consultants, build rapport and assurance to ensure MH is the hospital of choice. Responsible for Outstanding Service Experience Delivery: Ensures personal grooming as per standard; maintain discipline and decorum. Contributes to implementation of the Service Vision Manage the feedback system : maintain scores for Google review; NPS & Customer satisfaction.

Responsible for samples checking , Carry out AQL inspections at production factories, ensuring good quality shipments, Carry out in-line , midline inspections.Identify weaknesses in production factories/lines report. report to seniors on production Required Candidate profile min 5 yrs experience in buying or liaison office in a similar role handling quality control . technical background and experience in conducting factory production inspections

Quality Specialist Department: Quality Assurance / Quality Control Reports To: Quality Manager Location: Vashi ,Navi Mumbai Industry: Dairy Job Summary: The Quality Specialist is responsible for monitoring and maintaining product quality and food safety standards throughout the dairy processing operations. The role ensures compliance with internal specifications, regulatory requirements (FSSAI, ISO, HACCP), and customer expectations, thereby supporting continuous improvement in product quality and process efficiency. Key Responsibilities: Quality Assurance & Compliance: Ensure all dairy products meet internal quality standards and regulatory requirements (FSSAI, AGMARK, BIS, ISO 22000, etc.). Conduct audits (internal and external) and support in third-party audits (FSSC, BRC, etc.). Implement and maintain quality management systems (QMS), HACCP, GMP, and GHP. Product & Process Monitoring: Supervise sampling and analysis of raw milk, in-process materials, and finished products. Maintain records of physico-chemical and microbiological analysis. Identify deviations in quality parameters and coordinate corrective actions with production and maintenance teams. Documentation & Reporting: Maintain accurate and timely documentation of all quality control activities, test results, and deviations. Prepare daily/weekly/monthly quality reports for management review. Support traceability and recall procedures. Continuous Improvement: Participate in root cause analysis (RCA) and corrective/preventive action (CAPA) implementation. Suggest improvements to enhance product quality and reduce rejections or customer complaints. Conduct training for shop floor employees on food safety, hygiene, and quality protocols. Customer & Vendor Interaction: Investigate customer complaints and respond with root cause and action plans. Perform quality audits at supplier/vendor facilities and assist in qualification of new suppliers. Key Skills & Competencies: In-depth knowledge of dairy processes (pasteurization, homogenization, fermentation, packaging). Understanding of microbiological and chemical testing in dairy. Strong analytical, problem-solving, and communication skills. Familiarity with tools like SPC, RCA, 5-Why, Fishbone, etc. Proficiency in MS Office and QA-related software. Qualifications & Experience: B.Tech / M.Tech in Dairy Technology, Food Technology, or Microbiology. 2–5 years of experience in QA/QC in the dairy or food processing industry. Certification in ISO 22000 / HACCP / FSSC is preferred