613 Qos Jobs - Page 25

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Advanced Troubleshooting: Resolve complex network issues that L1 and L2 engineers cannot handle, using deep knowledge of SD-WAN technologies and protocols. Network Design and Architecture: Design and implement advanced network architectures, ensuring scalability, reliability, and security. Performance Optimization: Analyze network performance data to identify bottlenecks and optimize the network for better performance and efficiency. Security Management: Implement and manage advanced security measures within the SD-WAN environment, including firewalls, VPNs, and intrusion detection systems. Policy Management: Develop and enforce network policies, including QoS (Quality of Service) and traffic management policies. Collaboration and Leadership: Work closely with other IT teams, provide guidance to L1 and L2 engineers, and lead network projects. Vendor Management: Coordinate with SD-WAN vendors for support, updates, and new implementations. Documentation and Reporting: Maintain detailed documentation of network configurations, changes, and performance reports. These responsibilities ensure that the SD-WAN infrastructure is robust, secure, and capable of meeting the demands of modern network environments. Inventory , SOP creation, Diagram Inventory and Audit and compliance Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Req ID: 47021 Location: Kota, IN Function: Technology/ IOT/Cloud About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Zonal Fiber Lead Job Level/ Designation M2 Function / Department Cluster –Technology (Fiber Operations) Location Cluster HQ Job Purpose Responsible for cluster Fiber rollout and Operation functions. Deliver project and operations KPIs as per Organisation requirement Meet mobility & enterprise services experience expectation by implementing highest quality of workmanship and cost effective operating model Enhanced accountability due to inhouse operation Key Result Areas/Accountabilities Increase fiber penetration for mobility and enterprise services by faster fiber rollout. Responsible for annual Capex & Opex forecast and control. Managed Service Partner governance for own fiber as per the contractual SLA / KPI. Optimal utilization of Fiber Capex to deliver best in class and scalable fiber infrastructure with resiliencies to ensure high standard network uptime. Rollout of OWN & IRU fiber as per AOP target. Enable new POP and NW rollout by providing new fiber pairs as per requirement. Develop and Operationalization of cluster operating model to meet organization requirement. Deliver Project & Operational KPIs and SLAs by working closely with circle teams & vendors Work closely with circle teams, cluster fiber Head for developing innovative & cost effective Fiber infrastructure solutions for varied customers like TSP, OTT, smart city & govt. projects etc. Core Competencies, Knowledge, Experience 12-15 years of Telecom experience in fiber Planning/Project/Operations. Ability to manage in dynamic, highly challenging environments. In-depth knowledge, experience and sound understanding of transport operations model, technologies such as DWDM , SDH, EoSDH,IP/MPLS, TE, QoS. Commercial and legal understanding for closure of contract and agreements with vendors to get better KPIs and cost factor advantage and also Govt. policies related to ROW. Opex cost reduction by network optimization, AMC managements, operational deployment and other means. Excellent Analytical skills, team building and inter-personal relationship skill to excel cross functional projects and ensure best customer experience. Should employ a specific time management strategy to ensure closure of fiber projects on fixed time periods. Must have technical / professional qualifications Should have B.tech/B.E 12-15 years of Telecom experience Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Job Title: Technical Support Team Lead / Technical Manager (VOIP Services) Location : Hyderabad, India Shift : US Shifts (Night Shift) Workweek : 5 days per week (Weekends Off) Job Overview: We are looking for an experienced Technical Support Team Lead or Technical Manager to manage our VOIP services support team. The ideal candidate will have a strong technical background in VOIP technologies, excellent leadership skills, and the ability to handle complex technical issues while ensuring excellent customer satisfaction. This role involves overseeing a team of engineers, providing escalated support for VOIP-related issues, and ensuring high-quality service delivery to clients, especially in the US market. Key Responsibilities: Lead, mentor, and manage a team of technical support engineers specializing in VOIP solutions. Provide technical guidance and escalate complex technical issues to the appropriate teams when necessary. Oversee and ensure the team delivers high-quality support for VOIP products and services, ensuring timely resolution of issues and customer satisfaction. Manage the ticketing system, track ongoing issues, and ensure that SLAs are met consistently. Perform root cause analysis for recurring technical issues and work with product teams to implement solutions. Collaborate with engineering teams to provide feedback and improve the product or service offerings based on customer experiences and support cases. Develop, maintain, and update troubleshooting guides, knowledge base, and standard operating procedures (SOPs) for the support team. Manage customer escalations and provide high-level technical support for complex VOIP-related queries. Provide reporting on team performance, including incident resolution, customer feedback, and process improvements. Implement training programs for the support team to ensure they stay updated with the latest VOIP technologies and trends. Participate in hiring, onboarding, and performance evaluations for team members. Work in US Shift hours, collaborating with US-based teams and clients. Skills & Qualifications: Experience : Minimum of 5-7 years of experience in technical support, with at least 2-3 years in a leadership role in the VOIP/Telecommunications industry. Technical Skills : Strong knowledge of VOIP technologies (SIP, RTP, PSTN, PBX, IP Telephony). Experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies. Familiarity with networking concepts such as IP addressing, DNS, DHCP, VPNs, and firewalls. Proficient in troubleshooting issues related to VOIP call quality, connectivity, and infrastructure. Understanding of telecom protocols and systems (SIP, H.323, QoS, and QoE). Hands-on experience with server and network management, including Linux/Unix-based systems. Familiarity with ticketing and CRM systems (Zendesk, Freshdesk, JIRA, etc.). Soft Skills : Excellent communication skills, both verbal and written. Strong problem-solving abilities and analytical thinking. Ability to manage high-pressure situations and prioritize tasks effectively. Proven leadership skills with the ability to motivate and manage a team. Customer-focused mindset with a dedication to delivering exceptional service. Education : Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. Advanced certifications or a Master’s degree is a plus. Preferred Qualifications: Experience working in a US Shift or a 24/7 support environment. Knowledge of cloud-based VOIP solutions (e.g., AWS, Azure, Google Cloud). Experience with VOIP billing systems and integrations. Certifications like CCNA, CompTIA Network+, or ITIL Foundation would be an advantage. akhil@vitelglobal.com, 9573584606 Job Type: Full-time Pay: ₹400,000.00 - ₹1,000,000.00 per year Benefits: Health insurance Leave encashment Life insurance Provident Fund Shift: Fixed shift Night shift Work Days: Monday to Friday Ability to commute/relocate: Begumpet, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Experience: Technical lead: 4 years (Required) VoIP troubleshooting: 4 years (Required) FreePBX: 2 years (Required) Autoprovisioning: 2 years (Required) US Clients calls Handling: 1 year (Required) Location: Begumpet, Hyderabad, Telangana (Preferred) Shift availability: Night Shift (Required) Work Location: In person

Qualifications: Any Graduate Job Location : Kurla, Mumbai TOTAL Experience: 4-7 years of hands-on experience in enterprise network management. Certification : CCNA, CCNP, PCNSA, CCSA & AWS Certified Solutions Architect are a plus Salary: As per industry standards. Industry: IT Employment Type: Full Time, Permanent Swan Solutions offering: Swan, a 500 Crore organization is a rapidly growing firm headquartered and based in Mumbai. The organization has been nurtured for over 33 years by Mr. Mohammed Sutarwala, a post-graduate from the University of Texas at Austin, USA. Swan is a successful IT Infrastructure service provider, offering IT hardware and networking solutions to many BFSI , PSU & SMB and Corporate houses on Servers, Blades, Peripherals, Networks & Cloud. The company has partnered with HP, Cisco, Microsoft, VMWare, and NetApp. (https://www.swansol.com) Culture at Swan : Swan believes in taking up inspiring and challenging IT projects that encourages innovation and having fun while doing so and celebrates the people who make it happen. The open-door culture at Swan ensures that anyone with a good idea can voice it in front of an audience that can help transform it from thought to reality. Accountable, Vibrant, Willing to learn, Independent, and Impactful are few words that perfectly describe the members of team Swan. Profile : Network & Security Eng. L2, (Meraki SD-WAN,CP firewall) Key Responsibilities Meraki SD-WAN Deploy, configure, and manage Meraki SD-WAN for branch and remote site connectivity. Monitor Auto VPN, traffic shaping, and QoS policies to optimize network performance. Troubleshoot Meraki appliances (MX, MS, MR) and ensure optimal uptime. Work with Meraki Dashboard for network monitoring, configuration, and reporting. Cisco Switches & 3. Basic Routing Install, configure, and manage Cisco Catalyst switches in a multi-layer network. Implement VLANs, STP, EtherChannel, and other Layer 2 technologies. Perform troubleshooting and ensure high availability of LAN/WAN infrastructure. Checkpoint Firewall & 5. Palo Alto Firewall Manage and configure Checkpoint Firewall (R81.x) and Palo Alto Firewalls (PAN-OS). Implement firewall policies, NAT, VPNs, and security rule optimizations. Troubleshoot connectivity issues, IPS/IDS, and traffic filtering. Perform regular security audits and firewall rule reviews. MPLS Basic Configure and troubleshoot MPLS connections with service providers. Ensure proper routing over MPLS networks to support critical applications. Work with ISPs for link provisioning, latency management, and troubleshooting. AWS Basic Manage and configure AWS VPC, subnets, route tables, and security groups. Establish site-to-site VPN between on-premises infrastructure and AWS. Monitor AWS network performance and troubleshoot connectivity issues. Cisco Routers Configure and troubleshoot Cisco ISR and ASR routers for enterprise connectivity. Manage WAN, BGP, OSPF, EIGRP, and static routing. Optimize bandwidth utilization and troubleshoot performance issues. Monitoring Tool: OpManager Deploy and maintain OpManager for network monitoring and performance tracking. Configure alerts, SNMP monitoring, and automated reports. Analyse network trends and proactively resolve issues before impacting operations. DHCP and DNS Working Troubleshoot name resolution and IP address conflicts. IPsec Troubleshooting Configure, monitor, and troubleshoot IPsec site-to-site and remote access VPNs. Identify and resolve VPN issues related to IKE phases, encryption, and authentication. Ensure VPN stability and security compliance. Required Skills & Qualifications Strong knowledge of Cisco networking, SD-WAN, and firewalls. Experience with Meraki, Checkpoint, Palo Alto, and AWS networking. Understanding of routing protocols (BGP, OSPF, EIGRP) and MPLS. Hands-on experience with OpManager or similar network monitoring tools. Knowledge of IPsec VPNs, DHCP, DNS, and network security best practices. Soft Skills Strong problem-solving and analytical skills. Ability to work independently and in a team environment. Excellent documentation and communication skills. For any further inquiries you may get back to us via e-mail / call.

Experience as an L3 Wireless Network Engineer within a large scale (preferably multinational) technology services environment.Should have strong experience in Cisco WLC, Cisco AP , Cisco Switches 45XX, 3750/ 6500), Cisco Routers (ASR 1000 Series, 72xx/2600/2800, 3800 series).Experience in IP routing protocols (EIGRP, BGP and OSPF) configuration and troubleshooting an Enterprise network.QOS, VRF, VRF lite.Switching skills STP, RSTP, PVST, port channelings.Experience in HSRP, NAT, IP SLA configuration and troubleshooting in an enterprise network.Understanding of Network tools Wireshark, Network Observer, Net flow Analyzer MRTG etcMANDATORY/MUST HAVEPRIMARY SKILL: Wireless (CISCO/Aruba/Extreme) SECONDARY SKILL: Routing & Switching (CISCO & Juniper) & SDLAN Engineer must be willing to work in US shifts (including nights, weekends, on call) Communication skills: Must have excellent communication skills including written, verbal and presentation Working Experience: 10-13 years of Network support experience in a mid to large sized organization.Certifications Two or more of the following certifications or higher strongly preferred: JNCIP, CCNP-Wireless, ITIL Certification Learn more about us At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here . Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here

About The Role : Job TitlePayroll Processor, AS LocationBangalore, India Role Description Performance & Reward is responsible for the design and implementation of performance, remuneration and incentive programmes. Work includes Researching and analysing key perspectives (current performance systems and compensation & benefits offerings, external labour market, cost and workforce requirements) Overseeing the global design and/or governance and/or performance of core performance, reward and/or benefits policies, products and processes Incorporating traditional performance frameworks, compensation and benefits elements and work/life benefits Exploring innovative opportunities (e.g. for segmentation) to enable certain performance driving areas of the business to offer fundamentally different packages and processes Ongoing management, communication, and monitoring of performance management and plan results Partnering with relevant stakeholders, for example suppliers, clients and regulators in global design/performance teams, and business stakeholders in regional delivery teams. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Validation and reconciliation of all Payroll General Ledgers monthly / quarterly / annually. Ensuring adherence to timely salary cost booking in SAP. Ensuring timely payment and cost booking of various Payroll related statutory dues (Provident Fund, Profession Tax, Income Tax, Employee State Insurance, National Pension Scheme, Share Purchase plans etc.) into various group entities. Reviewing and monitoring unreconciled items in various bank accounts (for salary rejections) on monthly basis and accordingly responding to auditors and other stakeholders. Completing all Bank account reconciliations within the defined deadlines Front-ending HR, Payroll and Benefits related areas of various audits (Statutory, Tax, Group and Transfer Pricing). Ensuring timely Payroll related Withholding Tax Return filings for all the group entities. Managing the accounting, invoicing, compliance and reporting aspects of Seconded and Transferred employees (including GST impacts). Front ending with external statutory bodies (Tax Assessment, Scrutiny, appeals etc.) related to HR matters as and when required. Managing various data, reconciliation and disclosures as mandated by, but not limited to RBI, Companys Act, SEBI, Income Tax, Transfer Pricing etc. for HR related matters. Ensuring timely actuarial valuation (Local and IFRS) for retirals across group entities and ensuring that the liabilities are suitably funded and accounted. Your skills and experience Suitable accounting degree required with 6-10 years of post-qualification experience in core Payroll accounting and related regulatory compliances. Hands-on experience in ERPs such as SAP, Workday etc. BFSI experience preferred. Good written and oral communication skills Key Relationships/ Interactions Global and India HR Teams Global and India Finance Teams Global and India Legal Teams Global and India Group Tax Teams Payroll Vendor Other HR Vendors Internal Auditors Group Auditors Statutory Auditors How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities Discounted hardware and software An environment that embraces learning and development The Role To provide 1st/2nd level technical support to Brennan Voice and Data clients, Brennan IT engineers and staff. To coordinate, collaborate and escalate incidents within established timelines with Level 3 engineers, Carriers and Suppliers. To ensure all contracted levels of performance are achieved and SLA’s as agreed are met. Will be responsible to continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings Key Responsibility Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services Troubleshoot and resolve complex WAN issues in coordination with carriers & suppliers Act as technical escalation point of contact for Level 1 engineers and all other internal and external issues in regards to Brennan Voice and Data services Responsible for improving performance for the customer network, devices and services Responsible for cross functional coordination to resolve internal and customer related issues Maintaining internal and customer communication during the ticket resolution Escalating issues to next level as per define procedures Responsible for documentation of customer network and updating internal knowledge database Execute project tasks, including but not limited to gathering customer technical requirement, configuring router, switches, firewalls and other associated network devices if any. Creation of MOP/SOP and responsible for change management Assist is creation of Root Cause analysis (RCA) Adherence and compliance to the defined processes and tasks assigned Training and Mentoring Level 1 network engineers and other staff as nec.essary What Skills You Will Bring To The Team Experience in technical network support role preferably in Managed Services or Telecom provider environment. Strong industry based technical aptitude (e.g.TCP/IP and Application layer protocols) Good troubleshooting experience on multiple networking platforms and technologies (Cisco, Huawei, Juniper etc.) Good knowledge and troubleshooting experience on DSL, ISDN, Ethernet, IP, 3G/4G and networking protocols (eg. SNMP, DHCP, DNS, HSRP, Routing protocols like EIGRP, OSPF, BGP etc. and switching protocols like VLAN, Trunking, Dot1x, STP etc.) Good knowledge on GRE, IPSEC VPN’s, NAT/PAT Good knowledge on MPLS, QOS and other advanced network technologies Brennan is an equal opportunity employer.

Configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices (Mainly Cisco & some cases Avaya / Brocade ) CCNA/ CCNP Certifications with 1-2 yrs exp Knowledge on NMS Tools, Routing Protocols (OSPF, BGP), STP, QoS

Design, implement & maintain network infrastructure using Cisco routers & switches Configure firewalls, WLAN, SDA, ISE, WiFi networks, & backup management systems Device Configuration Incident management CCNP Enterprise/CCNA-Wireless/ CCNP - Wireless

Who are we Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing. The Role Designs, deploys, and manages robust LANs, WANs, and wireless networks. Proficient in Cisco technologies, ASA Firewalls, Meraki, Call Manager, and RingCentral, they ensure network security, troubleshoot issues, optimize performance, and maintain meticulous documentation. Collaborating across teams, they drive network efficiency and deliver seamless communication solutions. Mandatory Skillset - Networking, Network & ASA Firewall / Sonicwall, Meraki Cisco, Call manger, Ring central Secondary Skillsets - SD WAN, Cloud knowledge will be advantage Requirements Relevant certifications such as CCNA, CCNP, or CompTIA Network+ are desirable. L1, L2, L3 Support. Networking, Network & ASA Firewall / Sonicwall,cisco mearaki , Phone - Cisco call manger, Ring central, SD WAN Proven experience in designing, implementing, and managing enterprise-level networks. Strong knowledge of networking protocols and technologies, including TCP/IP, VLAN, OSPF, BGP, MPLS, DNS, DHCP, VPN, and SNMP. Familiarity with network security concepts, including firewalls, VPNs, IDS/IPS, and encryption protocols. Experience with network monitoring and management tools. Ability to work in a team environment and collaborate effectively with cross-functional teams. Strong analytical and problem-solving skills to diagnose and resolve complex network issues. Excellent communication skills, both written and verbal, to interact with technical and non-technical stakeholders. Key Accountabilities: Network Infrastructure Management: Design, configure, and deploy local area networks (LANs), wide area networks (WANs), and wireless networks. Implement and maintain network hardware, including switches, routers, firewalls, access points, and other networking devices. Monitor network performance and ensure optimal utilization of network resources. Plan and execute network upgrades and expansions to accommodate the company's growing needs. Network Security: Implement and maintain network security measures, including firewalls, VPNs, intrusion detection/prevention systems, and access controls. Conduct regular security audits to identify vulnerabilities and ensure compliance with security policies and standards. Respond to security incidents and take appropriate actions to mitigate risks and prevent unauthorized access. Network Troubleshooting and Support: Troubleshoot and resolve network-related issues reported by end-users or detected through monitoring tools. Collaborate with the IT support team to provide timely resolution to network-related user problems. Perform root cause analysis for complex network problems and implement permanent solutions. Network Monitoring and Optimization: Monitor network performance, traffic, and usage patterns to proactively identify and address potential bottlenecks or performance issues. Optimize network configurations to ensure optimal performance and reliability. Implement Quality of Service (QoS) mechanisms to prioritize critical applications and services. Phone system setup: Cisco call / Ring central Documentation and Reporting: Maintain comprehensive network documentation, including network diagrams, configurations, and standard operating procedures. Prepare regular reports on network performance, security, and maintenance activities for management. Job Opening ID RRF_5283 Job Type Full time Industry IT Services Date Opened 05/05/2025 City Pune Province Maharashtra Country India Postal Code 411057

We are a growing Internet Service Provider in Kangra seeking a Network Engineer to manage and optimize our network infrastructure. This role combines fieldwork and technical expertise, directly impacting our service quality. Key Responsibilities: Configure and manage Mikrotik and Cisco routers/switches. Set up and troubleshoot VLANs, BGP, OSPF, firewalls, and network loops. Install and maintain OLTs, NAS devices, fiber, and Ethernet cabling. Monitor L2/L3 networks and resolve real-time network issues. Conduct field installations, including climbing radio masts when necessary. Maintain network documentation and SOPs. Requirements: 3–4 years in network operations (preferably ISP experience). Hands-on experience with Mikrotik and Cisco hardware. Strong knowledge of IP protocols, AAA (Radius/TACACS), MPLS, QoS, STP/RSTP. Understanding of the OSI model, VLAN management, and network monitoring. Relevant certifications (Mikrotik/Cisco) preferred. Problem-solving mindset, field-ready, self-driven, and team-oriented. Must reside within 30 min of Dharamshala with independent 24x7 transport. What We Offer: Salary ₹20,000–₹40,000/month + insurance. Stock options and stakes for exceptional performers. Career growth and leadership opportunities. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Flexible schedule Health insurance Life insurance Paid sick time Paid time off Schedule: Day shift Rotational shift Weekend availability Supplemental Pay: Performance bonus Shift allowance Ability to commute/relocate: Dharmsala, Himachal Pradesh: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you have driving license and two-wheeler Education: Diploma (Required) Experience: network operations, preferably with an ISP: 3 years (Required) License/Certification: CCNA certificate (Required) Work Location: In person

BS/MS in Computer Science or Engineering 5 to 8 years of extensive experience in Network administration Strong network analysis fundamentals and robust troubleshooting skills Strong IP networking fundamentals and extensive experience in TCP/IP (internals and flow control), UDP, DNS & DHCP In-depth knowledge of and experience with major internet routing protocols; BGP, OSPF etc. Experience with protocols and technologies such as STP, PVST, First Hop Redundancy Protocols, VRRP, QoS, NTP, 802.1x & NetFlow. As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Physical Stores is a store with no lines and no checkout—you just grab and go! Customers use the Amazon Physical Stores app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Check it out at amazon.com/go. Our approach to problems is entrepreneurial. You will be challenged to invent, create and solve challenging problems as well as wear many hats and collaborate in an environment that's more startup than big company. You will need a strong ability to troubleshoot hardware, software, and network issues. As a Network Support Engineer, you seek resolution to Networking problems and mitigate risk, always ensuring a Customer Obsessed experience has occurred. You will be working on services with a direct impact on the customer experience. If you are excited about the opportunity to learn and work on networks, distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities to work with Amazon Physical Stores and the Just Walk Out Technology. You will help solve a variety of challenges and offer your expertise in growing the knowledge of your peers via team collaboration. We consistently whiteboard so be comfortable writing and supporting your ideas on the team board. You will play an active role in defining the support processes for technologies in partnership with other technology leaders within and possibly outside the team. You should be comfortable with a level of ambiguity that's higher than most projects and relish the idea of solving big challenges. You will also mentor other engineers in your area of expertise. Along the way, we guarantee that you'll work hard, have fun and impact many customers! This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. AWS Support is 24x7x365 operations and work timings for this role is in India night time i.e. 10 PM to 6 AM IST. You are expected to work in night shifts hours based on business requirements. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Experience with network operating systems such as Cisco IOS and JUNOS. Preferred CCNA / CCNP or JNCIA Certified individuals Experience working in a Linux/Unix environment Experience in automation via Bash/shell scripting and Perl/Python programming. Excellent verbal & written communication skills. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Hyderabad, Telangana | 2025-06-04 Experience : 5+ years Shift Type : Night shift Qualification : Graduation Location : Hyderabad, Telangana Mode of Operation : Work From Office Number of Openings : 2 Job Description : We are looking for an experienced Technical Support Team Lead or Technical Manager to manage our VOIP services support team. The ideal candidate will have a strong technical background in VOIP technologies, excellent leadership skills, and the ability to handle complex technical issues while ensuring excellent customer satisfaction. This role involves overseeing a team of engineers, providing escalated support for VOIP-related issues, and ensuring high-quality service delivery to clients, especially in the US market. Skills & Qualifications: Experience : Minimum of 5+ years of experience in technical support, with at least 2-3 years in a leadership role in the VOIP/Telecommunications industry. Technical Skills : Strong knowledge of VOIP technologies (SIP, RTP, PSTN, PBX, IP Telephony). Experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies. Familiarity with networking concepts such as IP addressing, DNS, DHCP, VPNs, and firewalls. Proficient in troubleshooting issues related to VOIP call quality, connectivity, and infrastructure. Understanding of telecom protocols and systems (SIP, H.323, QoS, and QoE). Hands-on experience with server and network management, including Linux/Unix-based systems. Familiarity with ticketing and CRM systems (Zendesk, Freshdesk, JIRA, etc.). Soft Skills : Excellent communication skills, both verbal and written. Strong problem-solving abilities and analytical thinking. Ability to manage high-pressure situations and prioritize tasks effectively. Proven leadership skills with the ability to motivate and manage a team. Customer-focused mindset with a dedication to delivering exceptional service. Education : Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. Advanced certifications or a Master’s degree is a plus. Preferred Qualifications: Experience working in a US Shift or a 24/7 support environment. Knowledge of cloud-based VOIP solutions (e.g., AWS, Azure, Google Cloud). Experience with VOIP billing systems and integrations. Certifications like CCNA, CompTIA Network+, or ITIL Foundation would be an advantage. Roles & Responsibilities : Lead, mentor, and manage a team of technical support engineers specializing in VOIP solutions. Provide technical guidance and escalate complex technical issues to the appropriate teams when necessary. Oversee and ensure the team delivers high-quality support for VOIP products and services, ensuring timely resolution of issues and customer satisfaction. Manage the ticketing system, track ongoing issues, and ensure that SLAs are met consistently. Perform root cause analysis for recurring technical issues and work with product teams to implement solutions. Collaborate with engineering teams to provide feedback and improve the product or service offerings based on customer experiences and support cases. Develop, maintain, and update troubleshooting guides, knowledge base, and standard operating procedures (SOPs) for the support team. Manage customer escalations and provide high-level technical support for complex VOIP-related queries. Provide reporting on team performance, including incident resolution, customer feedback, and process improvements. Implement training programs for the support team to ensure they stay updated with the latest VOIP technologies and trends. Participate in hiring, onboarding, and performance evaluations for team members. Work in US Shift hours, collaborating with US-based teams and clients. Required Key Skills : Experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies. Proficient in troubleshooting issues related to VOIP call quality, connectivity, and infrastructure. Experience in AutoProvisioning. Excellent communication skills, both verbal and written.