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QA Manager_Paymant

QA Manager_Paymant

Yethi Consulting

5 - 9 years

5 - 9 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Change management Operational excellence Production support Transition management Analytical Reconciliation Incident management Oracle Operations Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title - QA Manager, Payments Platforms

Job Purpose

The Payments Lead will be responsible for managing the bank s critical payments processing platforms, with a key focus on overseeing the development and deployment activities for Instant Payment Platforms. The role requires strong leadership, domain expertise, and coordination across business, technology, and vendor teams to ensure seamless transition and continued operational excellence.

Key Result Areas

1. Platform Transition Management

Support the development and changes pertaining to Instant Payment Platforms
Develop and maintain project timelines, migration playbooks, and contingency plans.
Supervise all stages of environment setup, configuration, interface validation, and dry-run execution.
Ensure environments (UAT, Pre-Prod, Prod) are fully configured, data-masked, and validated for readiness before each phase.

2. Functional and Technical Oversight

Act as the functional lead for payment workflows, ensuring business processes are accurately mapped and migrated.
Work with solution architects and development teams to configure OBP modules as per bank-specific use cases.
Facilitate customization reviews, ensuring regulatory compliance and alignment with internal policies.
Review and validate functional specs and mapping documents from legacy to OBP standards.

3. Cross-Team Alignment and Business Support

Collaborate with business users, operations teams, and compliance units to gather requirements and conduct solution walkthroughs.
Serve as the single point of contact for business queries related to the payments migration.
Drive UAT planning, execution, and signoffs, ensuring business readiness and smooth cutover.
Support country-specific workshops and playback sessions during scoping studies to gather detailed functional and regulatory requirements.

4. Vendor and Third-Party Coordination

Liaise with Oracle and Profinch implementation partners to track deliverables, manage issue logs, and ensure SLAs are met.
Oversee the testing and certification of third-party integrations including clearing houses, central banks, and payment gateways.
Coordinate joint workshops with vendors to validate design decisions, data transformation rules, and exception handling flows.

5. Risk Mitigation and Controls

Implement strong controls to manage data integrity, reconciliation accuracy, and fallback procedures.
Proactively address gaps in audit, compliance, or operational processes identified during the transition.
Define production fallback strategies and rollback scenarios for cutover readiness.

6. Knowledge Management and Team Enablement

Create and maintain platform documentation, process manuals, and user guides.
Support internal teams through training sessions, walkthroughs, and post-go-live hyper care initiatives.
Maintain traceability matrices for migrated functionalities, ensuring all user journeys are covered end-to-end.

7. Post-Migration Stabilization and Optimization

Lead the stabilization phase post go-live, including defect triage, SLA monitoring, and performance tuning.
Establish production monitoring controls and dashboards to track volumes, transaction health, and alerts.
Continuously identify opportunities for streamlining operations, reducing manual interventions, and enhancing automation.

8. System Readiness and Production Support Enablement

Validate production readiness through infrastructure sizing reviews, HA/DR testing, and health system checks.
Define SOPs for Level 1 and Level 2 production support teams and ensure knowledge transfer is completed.
Participate in production release dry runs, cutover rehearsals, and post-release validations.
Act as a senior escalation point during post-deployment hyper care and issue resolution cycles.

Operating Environment, Framework and Boundaries, Working Relationships

Interact with project stakeholders from various business and functional reviews
Provide innovative approaches to business problems utilizing existing platforms, AI-ML, Automation tools and solutions
Co-ordination with business and third-party stakeholders to manage their expectation
Ensure that the management is always informed of all regulatory risks, issues and their status
Aligns to the business continuity and Disaster Recovery plans as per technology framework

Problem Solving

Full compliance with the change management process for all deliverable and production rollout
Ensure Test and release management discipline
Problem and incident management
Incident are reviewed and ensure controls and resolutions in place to avoid similar incidents

Decision Making Authority & Responsibility

Highlight any concerns affecting deliverables or product/platforms supports
Use effective judgement for achieving better results within an appropriate timeframe
Enforce the company s policies and procedures

Knowledge, Skills and Experience

Hands on expertise on Instant Payment System along with Payment Streams.
Ability to communicate clearly with business users and other teams
Hands on expertise in payments domain
In depth knowledge on banking business and payment processes
Good verbal and written communication
Good analytical / communication skills

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QA Manager_Paymant