Public Relations Account Director

Public Relations Senior Manager/ Account Director

Location:

Experience:

Job Role

• Leads client account teams in the service delivery of all account activity as well as provides the strategic direction of the account. Has overall responsibility for managing agreed client deliverables based on the client specific scope of work
• Responsible in ensuring a high degree of client satisfaction with the agency and team’s performance as well as a strong focus on client retention.
• Possesses strong problem-solving skills and the ability to see the bigger picture in being able to take immediate action upon client feedback and help solve any issues and client red flags.
• Formulate thoughtful points-of-views and campaign/ideas recommendations based on broad media, communications, and client landscape.
• Independently manages a client portfolio. Drives identification and closure of upsell and growth opportunities within the portfolio. Plays a key role in business development.
• Expertise on communications solutions and programs recommendations to client. Has a strong knowledge and competence of the integrated communications landscape and is able to upsell more solutions to the client
• Ensures right staffing for clients and optimizing the team for efficient client servicing operations
• Motivating teams to collaborate to deliver consistently high-quality campaigns and work
• A high level of proficiency in driving service quality, client retention, and growth as well as developing the strategy/annual/quarter plans for the assigned client portfolio
• Providing senior level counsel on media, crisis, messaging, etc.; developing strong professional relationships with the key client representatives and developing professional relationships with journalists, analysts and key influencers
• Experience with mentoring, coaching and managing team members.
• Ability to work under high pressure/ambiguous/complex situations and environment as demanded by today’s modern-day communications professional