Program/Project Management Lead

Project Role :Program/Project Management Lead

Project Role Description :Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes.
Must have skills :SAP Master Data Governance MDG Tool

Good to have skills :NAMinimum
7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:We are seeking a highly skilled and proactive professional to lead discussions with clients and stakeholders regarding the operations and maintenance of our Master Data Governance (MDG) system. This role involves defining and managing the Application Management Services (AMS), ensuring system monitoring, and establishing operational procedures and communication protocols.Key Responsibilities:Lead client discussions to define and finalize the scope of work (SoW) for MDG Application Management Services (AMS).Establish and maintain the frequency and schedule of regular system maintenance activities.Develop and document standard operating procedures (SOPs) for AMS, including escalation paths and communication tools.Design and implement system monitoring processes covering:oData consistency checksoJob and interface (IF) monitoringoLog analysis and alerting mechanismsCollaborate with internal teams and external vendors to ensure seamless system operations.Provide recommendations for continuous improvement in system performance and reliability.Ensure compliance with IT governance and data management standards.:Proven experience in MDG system operations, AMS, or related SAP environments.Strong understanding of system monitoring tools and methodologies.Excellent communication and stakeholder management skills.Ability to document technical and operational processes clearly.Experience working with cross-functional teams in a global environment.Proficiency in English; additional languages are a plus.Preferred
Qualifications:SAP MDG certification or equivalent experience.Familiarity with ITIL or other service management frameworks.Experience with communication and collaboration tools (e.g., ServiceNow, Jira, MS TeamsQualification
15 years full time education