Production Support Executive

Essential Functions

Work with customers and project management teams to gather requirements and translate them into technical specifications

Manages day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations.

Helps prepare recurring internal meetings and advises on timeline progression.

Ensures all tickets are up to date. Responsible for ticket escalation as needed.

Builds out weekly client slides. Provides snapshot of projects and status.

Participate in QA, UAT & production launch support related to various customer engagements

Collaborate with product development team to help support platform functionality

Provide Tier 2/3 technical support for custom integrations

Has working knowledge of support processes and working in support environment.

Drives resolution to remediate both routine and non-routine problems and holds resources accountable to provide permanent solutions designed to improve the customer experience.

Qualifications

Bachelor's Degree Computer Science, a related field, or equivalent experience

Req

5+ years of related experience Req

Work is primarily achieved by an individual or through project teams, with emphasis on technical/discipline knowledge rather than managing people.

Requires the application of expertise in professional area(s) to achieve results.

Progression within the Career Band reflects increasing depth of professional knowledge, project management and ability to influence others.

Resource should have hands on experience in Oracle (SQL,PL/SQL) and production support with UNIX.

writing SQL queries using joins, sub queries and views to retrieve data from Database.

should have good hands on experience in joins, sub queries and views, Packages, Stored Procedures, Functions, Triggers, Cursors and Complex Queries.

Good Logical, Analytical skills, Commitment to perform quality work.

Should have Excellent problem solving skills and ability to work with stringent deadlines.

Ability to learn new concepts and technologies quickly