478 Product Training Jobs

Job Description Process Trainer - Insurance Location Mumbai (West Malad) - Malayalam 6 Days Working Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in Malayalam Candidate should be comfortable working from office 6days - Mumbai - Infinity Tower Mindspace, 1-B, Zakeria Rd, behind Lakozy Toyota showroom, Malad, Rajan Pada, Ekta Nagar, Malad West, Mumbai, Maharashtra 400064, IndiaRole & responsibilities.

Role & responsibilities Strong knowledge and exposure of MFI procedures and policies. Ensure that employees are trained in the required skills to complete their work tasks both efficiently and effectively, which will further lead to achieving business objectives. Conduct Orientation & Functional Induction training and certification of candidates during induction period. Schedule periodic training sessions for employees in respective States. Schedule periodic training sessions for employees in respective States. Conduct virtual/physical training for employees in SFO, CRE and RO roles. Monitor training material and Business updates to make amendments to the manual to ensure they are effective and up to date. Ensure that the Field team is updated with the required skills to deal with client interactions on a daily basis. Ensure that the Field team is updated with the required skills for addressing client grievances and concerns. Ensure employee effective learnings through periodic interventions and assessments. Responsible for the upkeep of training centres and guest house Preferred candidate profile Ability to analyze data and to prepare accurate reports in a timely manner. Open to travel in rural interiors, roughly 8-10 days a month. Strong skill of making MIS Reports (MS Excel) and power point presentations Branch Managers and Area Managers from MFI industry are also preferred for this role

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Job Description Process Trainer - Insurance Location Mumbai (West Malad) - Malayalam 6 Days Working Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in English Candidate should be comfortable working from office 6days - Gurugram - Plot 119 Policybazaar Corporate Office Sector 44, Gurugram

Job Descriptions- Industry lead -Field Sales Trainer Functional Area: Ftech Function Related Activities/Key Responsibilities Be the Go-To Person for Field/Product Training Needs for the entire Region/State. Responsible for managing OJT for 30-40 ground sales teams Assisting Sales team from end to end for sales Closures Experience of engaging in Direct Sales, customer-facing roles Owning Sales Performance for MoM on improving efficiency Handling multiple LOBs - Process oriented along with sales efficacy Sales (B2B) TrainingExposure can be advantage Corporate only + Excellent Communication Skills. Good Content development and PPT creation skills Should be comfortable with online-offline trainings Prior exposure to Handholding and managing OJT Your Role at Large Qualification Requirements Must have experience of HARD CORE SALES TRAINING and Sales Coaching. Experience of engaging in Direct Sales, customer-facing roles. Responsible for crafting a sales training program for new Salespeople ( onboarding program). Travel Willingness. Open to travel from one location to another along with the sales team. Develop new training content, modules, and resources to address evolving customer needs, industry trends, and product updates. Must be Excellent in PowerPoint Presentation, preparing daily reports and different training tools. Excellent Communication skills and interpersonal skills. Participate in the Sales / Campaign/ Business Review meetings. Produce a monthly report on the impact of sales training programs conducted. ( eg. Achievement of sales targets). Should be good at creating and understanding data report Report on impact of training programs (e.g. sales achieved) Pre-Requisites Currently in a Sales Trainer Role . Should be a seasoned sales trainer Field training experience preferred Comfortable in traveling. Locations: Gurgaon,Kolkata , Ahmedabad

Position Name :- Sales Trainer Experience Required :- 2 to 3 years of Training or Sales Qualification :- Must be a graduate- no compromise of education deviation Location :-PAN India Working Days :- 6 Days Working/ Open market Payroll:- Third Party Payroll Roles & Responsibilities:- Classroom Induction for 03 days for New Hires Refresher Training of New Hires On Job Training with New Hires- SBI Branch New Hire Productivity Tracking with Sales & Training Schedule trainings & maintain sales productivity and drive numbers Open to travel and share observations from field Managing BQ profiles & create refresher training where & when required Must be open for Travel to outer locations Having 2 wheeler will be added advantage Should have sound knowledge of Excel/MS-Office and Email writing Must be presentable and able to give presentations, stand & deliver Good Communication skills, regional language proficiency is must basis location

-Coach/ Trainer sales teams on consultative selling, objection handling, and closing techniques. Please share your updated resume via WhatsApp or Email. Contact: 9717900793 honey@albireorecruiters.in

Responsibilities: Generate leads through cold calling and email campaigns Conduct product demos at events Collaborate with cross-functional teams on marketing initiatives Learn sales techniques from experienced trainers Sales incentives Annual bonus Performance bonus Flexi working

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER WFO Lucknow only not forDelhi/NCR neither Kolkata.Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Lucknow only not for Delhi/NCR neither Kolkata.Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Job Description Key Roles and Responsibilities: Would be responsible to achieve the sales target assigned. Handling the Team of Relationship Officers. New Client Acquisition & Business generation of Vehicle Business. Responsible for individual & team targets. Shall be responsible for sourcing, servicing, and disbursing the business and manage overdue collections. Taking care of team productivity and business. Team motivation/ training. Giving product training to existing and new hired team. Manage both internal & external channel for business expansion & development Coordination with other departments like Credit, Operations for processing of loan till final disbursement and ensure smooth servicing and operations. Shall be responsible for Overdue Collections & Revenue generation process. What we re looking for: Relevant Experience of Sales and Collection (in Asset Finance products, Commercial vehicle loan ( Used & New ) from Banks/ NBFC /Financial Institutions. Must have knowledge and hands-on experience of retail sales. Good client servicing skills. Good financial, analytical and communication skills.

Job Description Key Roles and Responsibilities: Would be responsible to achieve the sales target assigned. Handling the Team of Relationship Officers. New Client Acquisition & Business generation of MSME Business. Responsible for individual & team targets. Shall be responsible for sourcing, servicing, and disbursing the business and manage overdue collections. Taking care of team productivity and business. Team motivation/ training. Giving product training to existing and new hired team. Manage both internal & external channel for business expansion & development Coordination with other departments like Credit, Operations for processing of loan till final disbursement and ensure smooth servicing and operations. Shall be responsible for Overdue Collections & Revenue generation process. What we re looking for: Relevant Experience of Sales and Collection (in Asset Finance products, LAP, Mortgages, Business Loans, etc.) from Banks/ NBFC /Financial Institutions. Must have knowledge and hands-on experience of retail sales. Good client servicing skills. Good financial, analytical and communication skills.

Would be responsible to achieve the sales target assigned. Handling the Team of Relationship Officers. New Client Acquisition & Business generation of Vehicle Business. Responsible for individual & team targets. Shall be responsible for sourcing, servicing, and disbursing the business and manage overdue collections. Taking care of team productivity and business. Team motivation/ training. Giving product training to existing and new hired team. Manage both internal & external channel for business expansion & development Coordination with other departments like Credit, Operations for processing of loan till final disbursement and ensure smooth servicing and operations. Shall be responsible for Overdue Collections & Revenue generation process. What we re looking for: Relevant Experience of Sales and Collection (in Asset Finance products, Construction Equipment ( Used & New ) from Banks/ NBFC /Financial Institutions. Must have knowledge and hands-on experience of retail sales.

Would be responsible to achieve the sales target assigned. Handling the Team of Relationship Officers. New Client Acquisition & Business generation of Car Business. Responsible for individual & team targets. Shall be responsible for sourcing, servicing, and disbursing the business and manage overdue collections. Taking care of team productivity and business. Team motivation/ training. Giving product training to existing and new hired team. Manage both internal & external channel for business expansion & development Coordination with other departments like Credit, Operations for processing of loan till final disbursement and ensure smooth servicing and operations. Shall be responsible for Overdue Collections & Revenue generation process. What we re looking for: Relevant Experience of Sales and Collection (in Asset Finance products, Car loan ( Used & New ) from Banks/ NBFC /Financial Institutions. Must have knowledge and hands-on experience of retail sales.

Job Description Key Roles and Responsibilities: Would be responsible to achieve the sales target assigned. Handling the Team of Relationship Officers. New Client Acquisition & Business generation of Vehicle Business. Responsible for individual & team targets. Shall be responsible for sourcing, servicing, and disbursing the business and manage overdue collections. Taking care of team productivity and business. Team motivation/ training. Giving product training to existing and new hired team. Manage both internal & external channel for business expansion & development Coordination with other departments like Credit, Operations for processing of loan till final disbursement and ensure smooth servicing and operations. Shall be responsible for Overdue Collections & Revenue generation process. What we re looking for: Relevant Experience of Sales and Collection (in Asset Finance products, Commercial vehicle loan ( Used & New ) from Banks/ NBFC /Financial Institutions. Must have knowledge and hands-on experience of retail sales. Good client servicing skills. Good financial, analytical and communication skills.

Leading BPO in Kolkata and Bangalore Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

SUMMARY Hiring Graduate Freshers for a semi govt bank direct payroll for Business Development executive role, Apply now! Location: Bidhannagar/Durgapur/ Kolkata Salary: 13.5k monthly inhand Only 2021 to 2024 graduates Fresher are eligible for this role Key Responsibilities: Handling and dealing with walk-in customers in the branch office Communicating, pitching, and making customers understand regarding Health insurance Building and maintaining relationships with key customers and stakeholders Identifying and pursuing new business opportunities Providing product training and demonstrations to customers Meeting and exceeding sales targets Collaborating with cross-functional teams to achieve business objectives Visiting client locations for product information and deal closure . NOTE: This is Branch + Field job. Requirements Requirements: 1. Age Criteria: 18 yrs-27 yrs 2. Educational Qualification: Graduates(Tech, Non Tech Both)+3 yrs Diploma+ B.Voc can apply (LLB/CA/Doctors/B.Ed/ Integrated Courses are not eligible. 3. Graduate Fresher can only apply 4. Good communication skills required 5. Apprentices having contracts with other organizations are not eligible. 6. Both Male & Female can apply 7: Experience candidates holding PF accounts are not eligible Benefits Benefits Benefits - Salary + Incentives Allowances will be provided as per business Week offs / holidays as per Bank holidays

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Key Responsibilities : Training Delivery : Facilitate training sessions for new hires and ongoing training for existing employees, focusing on processes, systems, and best practices. Process Documentation : Develop, update, and maintain comprehensive training materials, process manuals, and presentations to ensure clarity and accuracy. Needs Assessment : Collaborate with team leads, managers, and department heads to identify training needs and ensure programs are aligned with organizational goals. Assessment & Feedback : Evaluate employee performance through assessments, quizzes, and practical exercises to ensure they meet proficiency standards. On-the-job Training : Provide hands-on training and support to employees in real-time situations to reinforce learning. Continuous Improvement : Gather feedback from trainees and managers to improve training methods, materials, and overall process efficiency. Process Standardization : Ensure all employees are trained on standard operating procedures (SOPs) and that processes are consistently followed across teams. Reporting : Track and report on training progress, completion rates, and the impact of training programs on employee performance. Troubleshooting & Support : Offer ongoing support and coaching to help employees resolve any difficulties with the processes after training. Key Skills & Qualifications : Educational Requirements : Bachelors degree in [relevant field], or equivalent practical experience. Experience : Proven experience in training, process development, or a related field (typically 2+ years). Process Knowledge : Strong understanding of the processes within the department or organization, including familiarity with industry standards and best practices. Communication Skills : Excellent verbal and written communication skills, with the ability to explain complex concepts clearly and effectively. Presentation Skills : Ability to present to a group, facilitate discussions, and engage employees in learning activities. Analytical Skills : Ability to assess training needs, evaluate performance, and provide feedback for improvement. Technical Skills : Familiarity with training software, learning management systems (LMS), and Microsoft Office Suite (Word, PowerPoint, Excel). Adaptability : Comfortable working in a fast-paced environment and adapting training methods as per evolving needs.

SUMMARY Hiring Graduate Freshers for a semi govt bank direct payroll for Business Development executive role, at Andhra Pradesh Apply now! Salary 13.5k monthly inhand. Location: Kadapa, Guntur, Bhimavaram, Eluru, Nellore, Anakapali, Narasapuram Only 2021 to 2024 graduates Fresher are eligible for this role Salary: 13.5k monthly in hand Key Responsibilities: Handling and dealing with walk-in customers in the branch office Communicating, pitching, and making customers understand regarding SBI Health insurance Building and maintaining relationships with key customers and stakeholders Identifying and pursuing new business opportunities Providing product training and demonstrations to customers Meeting and exceeding sales targets Collaborating with cross-functional teams to achieve business objectives Visiting client locations for product information and deal closure Requirements Requirements: Age Criteria: 18 yrs-27 yrs Educational Qualification: Graduates (Tech, Non Tech Both) + 3 yrs Diploma + B.Voc can apply Graduate Fresher can apply Good communication skill required Apprentices having contracts with other organizations are not eligible Both Male & Female can apply 6 days working with 1 rotational week off Benefits Benefits Benefits - Salary + Incentives Allowances will be provided as per business Week offs / holidays as per Bank holidays

Location: Pune, Maharashtra, India. Job ID: 82091. We Elevate... Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.. Schindler India is a 100% owned subsidiary of Schindler Group headquartered out of Mumbai and is backed by 5000+ employees who are spread across the length and breadth of the country. Besides business operations, Schindler India has its own Corporate R&D Centre, Elevator and Escalator Factory and Shared Service Centre to support India operations, which is in-fact one of the fastest growing market now globally.. Join us as a. Technical Trainer. Your Main Responsibilities. The Technical Trainer creates added value through the preparation, planning and execution of technical training courses according to the KG technical training plan.. Key Responsibilities Include. Train employees according to the courses assigned in the technical training plan.. Develop new technical training courses as requested by the KG business needs.. Adapt Corporate technical training courses to local needs.. Support the Technical Certification program.. Maintain and update the training management systems.. What You Bring. For the Technical Trainer position, Schindler seeks people with:. Expertise. Desired technical or training experience for at least five to seven years.. Knowledge and Skills. Desired elevator and escalator products & process knowledge, Training skills, Communication skills, Time Management skills, IT skills, English skills.. Education. BE in Engineering. What’s in it for you?. Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.. Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.. Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.. We Elevate Your Career. Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.. Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our career website.. At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.. Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.. Show more Show less

Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,000 customers, including Atlassian, NBCUniversal, Under Armour, Shopify, and Jersey Mike s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2 s Spring 2025 Report. Learn how to optimize your digital products and business at amplitude.com . As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners. Amplitude s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion one focused on psychological safety, empathy, and human connection that will allow employees of all backgrounds to thrive. About The Role & Team Amplitude s mission is to be the operating system for digital business. We empower organizations to understand digital customer behavior and answer the question: Where should we place our digital bets to maximize growth? We approach challenges with humility, ownership, and a growth mindset, striving to improve ourselves, each other, and the value we bring to our customers and partners. Are you passionate about helping others learn and adopt new tools? Do you thrive in dynamic, creative environments? Amplitude s Customer Education team is seeking a Senior Technical Trainer to enable our customers to maximize the value of Amplitude s products. Youll join a small yet impactful team shaping the way customers achieve success and contribute directly to Amplitude s growth. As a Senior Technical Trainer on our team, you will: Deliver engaging training sessions: Facilitate training in various formats including live virtual sessions, in-person workshops, and recorded/asynchronous sessions for customers, partners, and internal teams. Tailor learning experiences : Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users. Master Amplitude s products: Develop deep expertise across Amplitude s growing product suite including Analytics, Session Replay, Experimentation, and Guides & Surveys to answer customer questions and guide them effectively. Collaborate globally : Partner with the global Education team to shape training content and share insights from live engagements. Support internal enablement : Provide product training for Amplitude team members as needed. Work cross-functionally : Partner with customer-facing teams and account stakeholders to ensure a seamless training experience. Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train-the-Trainer programs and consultative coaching). Youll be a great addition to the team if you have: Have excellent communication and presentation skills with the ability to explain complex concepts clearly. Are dynamic and enthusiastic , building strong interpersonal connections. Have a knack for self-directed learning and thrive in analytical problem-solving. Can prioritize effectively , managing multiple projects and tasks simultaneously. Are organized, methodical, and detail-oriented. Bring 2-3 years of experience delivering training , preferably in a SaaS environment. Have hands-on experience or familiarity with product analytics platforms, and a strong understanding of customer behavior analytics. Can travel 50-60% within the APJ and EMEA region, with occasional global travel for team offsites or company events.. Additional skills desired: API Configuration SQL Google Analytics Google Tag manager By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice . Staying Safe - Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @ amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article . Please exercise caution and cease communications if something feels suspicious about your interactions.

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.. Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries.. We connect. We inspire.. Role Purpose. Are you eager to learn and deliver exceptional customer service and operational activities for IELTS Online exams? Join us as a trainee and master the techniques of service delivery and customer service. You'll interact with test takers to address their queries and manage operational tasks using various tools and applications, ensuring exams are conducted efficiently and effectively.. This role will help you develop the skills needed to become an Operations/Customer Services executive in the IELTS online process. Upon successful completion of the 12-month training period, you can apply for a Fixed-term Executive role in the process.. Main Accountabilities. We are looking for a dedicated individual to be the first point of contact for IELTS online exams, handling customer enquiries and transactions. You will guide potential candidates through the registration process, explain the features of IELTS online exams, and manage refunds, transfers, and cancellations. Providing customers with information and resolving their queries effectively is key. You will create accounts and cases on Salesforce, update necessary data sheets, and maintain British Council quality standards in each interaction. Handling and managing candidate and customer complaints by providing appropriate solutions and alternatives within time limits and following up to ensure resolution is essential.. In operations, you will manage the three key steps of the customer journey: pre-test, test day management, and post-test activities as defined in process maps. You will ensure timely reports related to the customer journey are maintained and reconciled regularly. Managing various operational processes, such as examiner planning, test day support, candidate reconciliation, and timely declaration of results, is crucial.. You will read, understand, and comply with information security policies, raising incidents or blowing the whistle on any noncompliance with information security or IELTS-related policies. Ensuring compliance with organizational policies like the code of conduct and IT policy is mandatory.. You should be able to manage tasks for multiple processes simultaneously, adapt quickly to different IT systems, and be proficient with Microsoft Office, especially Excel and Outlook. Good interpersonal and communication skills are necessary. Versatility is valued, as we appreciate the willingness to help beyond the job description. We seek a motivated self-starter eager to learn and develop as the role expands.. Qualification And Experience. 0-1 years of work experience.. 1 year of experience in a voice process. Graduation or equivalent (Minimum 50%). Important Information. Pay Band: 3/I. Country/Location: Noida, India. Department: Exams. Contract Type: Fixed term contract (1 year). Closing Date: 16th June 2025. Condition Of Employment. This position is open only to freshers or candidates with 0–1 year of experience. It is a PB3 level role with a fixed compensation of INR 2.73 LPA. Kindly note that the salary is non-negotiable.. Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential.. Locally Recruited. Applications are welcomed from candidates in Noida, Uttar Pradesh with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.. A connected and trusted UK in a more connected and trusted world.. Equality , Diversity, and Inclusion (EDI) Statement. The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.. The British Council is committed to safeguarding children, young people and adults who we work with.. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.. If you have any problems with your application please email askhr@britishcouncil.org. Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.. Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.. Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries.. We connect. We inspire.. Role Purpose. To learn and deliver optimum customer service and operational activities for IELTS Online exams using various tools and applications. As a trainee the person is responsible to learn the techniques of service delivery / customer Services and apply the learning by delivering transactions. The transactions include interaction with test takers/candidates to address their queries along with managing operational tasks using applications / information to ensure all exams are conducted on time with efficiency and effectiveness.. This role is expected to develop capabilities to act as the Operations/ Customer Services executive in IELTS online process. On Successful completion of the 12 months training period, the management trainee can apply for Fixed term Executive role in the process.. Main Accountabilities. This role involves being the first point of contact for customer-related inquiries and transactions for IELTS online exams. You will guide potential candidates through the registration process, explain the features of the IELTS online exam, and handle refunds, transfers, and cancellations. Your goal will be to provide customers with information and resolve their queries effectively.. You will be responsible for creating accounts and cases on Salesforce, updating necessary data sheets, and maintaining the British Council's quality standards in every customer interaction. Managing candidate and customer complaints by providing appropriate solutions within the time limits and following up to ensure resolution is also part of your role.. In operations, you will manage the three key steps of the customer journey: pre-test, test day management, and post-test activities, as defined in process maps. You will ensure timely reports related to the customer journey are maintained and reconciled regularly. Effective management of various operational processes, such as examiner planning, test day support, candidate reconciliation on test day, and timely declaration of results, is crucial.. You must read, understand, and comply with information security policies, and raise incidents or report noncompliance when observed. Adherence to organizational policies, such as the code of conduct and IT policy, is essential. You should be able to manage tasks for multiple processes simultaneously and adapt quickly to different IT systems. Proficiency in Microsoft Office, especially Excel and Outlook, is required.. Good interpersonal and communication skills are necessary, along with versatility and a willingness to help others, even if it falls outside your job description. We seek a motivated, self-starting individual eager to learn and develop as the role expands. Operations and Customer Services operate in multiple shifts and 24/7 operations, with any two days off in a calendar week, which may not necessarily be on weekends.. Placement for this role is based on a comprehensive certification process and clearance of background checks. The role demands cross-working between various customer services and operational processes for effective delivery.. Qualification And Experience. 0-1 years of work experience.. Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification (BCMS/Vendor will arrange for language proficiency and certification test)communication skills will also be judged in the voice and accent assessment round.. Typing Speed minimum 35 WPM.. Basic MS Excel knowledge of using formulas (vlookup, hlookup, conditional formatting and pivot table)Excel workbook to be shared separately.. Important Information. Pay Band: 3/J. Country/Location: Noida, Uttar Pradesh. Department: Exams. Contract Type: Fixed term contract (1 year). Closing Date: 15 June 2025, Sunday. Condition Of Employment. This position is open only to freshers or candidates with 0–1 year of experience. It is a PB3 level role with a fixed compensation of INR 2.73 LPA. Kindly note that the salary is non-negotiable.. Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. Locally Recruited. Applications are welcomed from candidates in Noida, Uttar Pradesh with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.. A connected and trusted UK in a more connected and trusted world.. Equality , Diversity, and Inclusion (EDI) Statement. The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.. The British Council is committed to safeguarding children, young people and adults who we work with.. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.. If you have any problems with your application please email askhr@britishcouncil.org. Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.. Show more Show less

Role & responsibilities Design and execute learning and development (L&D) strategies aligned with organizational goals. Develop and implement training programs to enhance employee skills, knowledge, and performance. Identify learning needs through assessments, feedback, and performance analysis. Create engaging training content using various methodologies, including e-learning, workshops, and on-the-job training. Facilitate leadership development programs and succession planning initiatives. Monitor and evaluate the effectiveness of training programs using key performance indicators. Collaborate with department heads to ensure training aligns with business objectives. Stay updated on industry trends, best practices, and technological advancements in L&D. Manage learning platforms, training records, and compliance requirements. Foster a culture of continuous learning and employee development. Ensure compliance with company policies, regulatory guidelines, and data security measures. Develop and manage the L&D budget, ensuring cost-effective training solutions. Provide coaching and mentorship to employees for career growth and professional development.

Would be responsible to achieve the sales target assigned. Handling the Team of Relationship Officers. New Client Acquisition & Business generation of MSME Business. Responsible for individual & team targets. Shall be responsible for sourcing, servicing, and disbursing the business and manage overdue collections. Taking care of team productivity and business. Team motivation/ training. Giving product training to existing and new hired team. Manage both internal & external channel for business expansion & development Coordination with other departments like Credit, Operations for processing of loan till final disbursement and ensure smooth servicing and operations. Shall be responsible for Overdue Collections & Revenue generation process. What we re looking for: Relevant Experience of Sales and Collection (in Asset Finance products, LAP, Mortgages, Business Loans, etc.) from Banks/ NBFC /Financial Institutions. Must have knowledge and hands-on experience of retail sales.