Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
Infor
>
Product Support Analyst

Product Support Analyst

Infor

2 - 4 years

4 - 6 Lacs

Bengaluru

Posted:4 hours ago| Platform:

Apply

Skills Required

Application support Customer service orientation Networking Linux Microsoft applications Customer retention Windows Troubleshooting Product support DHCP

Work Mode

Work from Office

Job Type

Full Time

Job Description

Description & Requirements

Product Support Analysts provide responsive, quality support to Infor customer via phone and remote system access. They are also responsible for documenting this support in the departments Service Now call tracking system. Use and creation of knowledge-based tools and documentation to diagnose, research and resolve technical issues

Responsibilities:

This is a hybrid position normally defined by 3 days in office, 2 days WFH. Candidates should be prepared to work holidays, all shifts including India overnight hours.
Provide product support by responding to incidents in a timely manner, interpreting queries and problems, examining data, error logs, and utilizing all available support material and tools to successfully resolve the problem.
Work collaboratively within a team and mentor new hires to resolve customer issues in a timely manner.
Develop and maintain effective customer communications by managing the customers expectations through use of negotiation, persuasion, diplomacy, and clear communication in the English language, ensuring customer satisfaction and customer retention.
Generate hardware parts orders, when needed, ensuring that properly configured part requests are forwarded to the Infor Parts department.
Provide application support to customer accounts for Infor products, specifically for Infor Restaurant Point of Sale products.

Basic Qualifications:

Strong command of the English language to effectively articulate complex ideas in simple terms to customers.
Exceptional interpersonal and customer service/orientation skills.
Experience range: 2-4 years work experience and knowledge of PC s, networks and hardware troubleshooting.
Exceptional interpersonal and customer service/orientation skills.
Working knowledge of current Windows and Linux operating systems and their associated tools and file structures.
Proficiency in basic Microsoft applications (Word, PowerPoint, Excel)
Industry knowledge: Understanding of fast food and/or POS restaurant operations and systems.
Advanced problem solving and analytic skills
Able to both multi-task and manage priorities effectively.
Working knowledge of computer system networking topologies, troubleshooting and tools, including TCP/IP, O/S command line utilities, DHCP vs fixed IP addresses, and subnet masks.
Working knowledge of the SQL databases and query language.
One or more IT certifications, including but not limited to CompTIA A+, CompTIA Linux+, LPIC-1, and/or certification/training certificate in current versions of Microsoft SQL server, Windows Server, or Windows desktop operating systems.

Preferred Qualifications:

Familiarity with Point of Sale, restaurant, or fast-food work environments and terminology.
Working knowledge of computer system networking topologies, troubleshooting and tools, including TCP/IP, O/S command line utilities, DHCP vs fixed IP addresses, and subnet masks.

More Jobs at Infor

Software Engineer, Senior

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Software Engineer, Senior

Hyderabad, Telangana, India

3 - 6 yrs

Salary: Not disclosed

Software Developer, Senior (CA)

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Data Migration Consultant

Hyderabad

4 - 5 yrs

INR 6 - 7 Lacs

QA Engineer, Senior

Hyderabad

3 - 8 yrs

INR 14 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.