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Amazon
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Product Support Analyst

Product Support Analyst

Amazon

1 - 3 years

10 - 11 Lacs

Hyderabad

Posted:4 days ago| Platform:

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Skills Required

Change management Project management Analytical Agile System design Product Support Analyst JIRA Information technology Operations Downstream

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a skilled resources within our benefit change management function. The ideal candidate will be supporting the system design and implementation of 3P supported change management initiatives related to Amazons benefit program goals and objectives for Non-US countries. Thereby ensuring seamless transition for our critical stakeholders and customers (Employees). The candidate should be adept in developing and implementing change management strategies that improve operational efficiencies and employee experience.
Regularly assess with regional benefit leaders on -new benefit program roadmap, changes to existing programs and any opportunities to drive process efficiencies Lead implementation of change requests, track and document change requests from benefit leaders Work closely with functional leaders, operations, vendor partners, internal stakeholders to finalize priority, scope, system gaps and timelines for implementation Conduct regular reviews and monitor the progress of the change right from initiation stage till go live Actively participate and lead the change and/or improvement of benefit programs and processes. Establish cross functional partnerships within your assigned stakeholders, identify gaps in system configuration and reporting, and partner with operations and technology service partners to resolve. A day in the life Daily Stand-Up (Agile Environment): Start the day with a team stand-up meeting to review progress on ongoing projects, discuss blockers, and align on priorities for the day. Collaborate with cross-functional teams, including developers, designers, and business stakeholders, to ensure everyone is on the same page Requirement Gathering: Meet with business stakeholders to gather and refine requirements for upcoming product feature changes or technology roadmap initiatives. Project Management Tasks: Use project management tools (e.g., ASANA and JIRA) to update project plans, track progress, and ensure milestones are being met. Experience with HR processes and systems Minimum 2-3 years experience in executing product feature change requests/technology roadmap from requirement gathering to go live Skilled at cross functional collaboration; strong influencing and negotiating skills Proven ability to identify and propose technology options and drive decision-making that balances business and technical requirements Ability to conduct root cause, impact analysis and execute a successful product roadmap Excellent problem-solving, analytical, and critical-thinking skills. Exceptional communication and interpersonal skills, with the ability to build strong relationships across all levels of the organization. Familiarity with project management methodologies, including Agile and Waterfall Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards Minimum 1-2 years experience in HR domain related products like Mercer Darwin, Psoft etc Should have a deep understanding of employee life events, personal information, job & comp events and its associated impact with benefit administration both upstream and downstream Proven ability to work in a fast-paced environment and manage multiple priorities effectively. Bachelors degree in Business Administration, Information Technology, or a related field

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Product Support Analyst