13 Product Improvement Jobs

Career Area: Strategy : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Leads, manages, and supports projects related to process and product improvements using Lean, Six Sigma and project management methodologies to achieve business goals. Responsibilities Designing and developing Six Sigma programs, including supporting systems and tools, for quality and business process improvement. Leading and managing Six Sigma project portfolios to achieve measurable business process improvements. Providing technical training and guidance for Green Belt professionals on the planning, development and implementation of Six Sigma projects. Employing Six Sigma methodology into organizational operations to meet business goals and objectives. Skill DescriptorsActive LearningUnderstanding the necessity for continuous personal growth and learning; ability to gauge one's strengths, limitations and interests accurately, and use this knowledge for purposes of performance effectiveness self-development.Level Extensive ExperienceApplies feedback and changes behavior accordingly. Learns new concepts, processes and tools applicable to the needs of the entire unit. Develops and monitors programs that integrate learning with practice opportunities. Helps others understand their learning styles and how to use them in self-development work. Maintains a network of professional contacts, internal and external. Demonstrates grasp of new information and its implications. Analytical ThinkingKnowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.Level Working KnowledgeApproaches a situation or problem by defining the problem or issue and determining its significance. Makes a systematic comparison of two or more alternative solutions. Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns. Identifies the major forces, events and people impacting and impacted by the situation at hand. Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions. InfluencingKnowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.Level Working KnowledgeDevelops basic persuasive arguments. Discusses organizational culture around providing input on decisions. Uses active listening skills and probing techniques to surface opportunities to influence. Identifies who the decision makers are and how they receive information. Regularly presents ideas or suggestions to associates in persuasive terms. Interpersonal RelationshipsKnowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.Level Working KnowledgeExplains impact of interactions with individuals and groups. Identifies roles and responsibilities for self and others. Demonstrates an understanding of alternative points of view. Collaborates with departmental associates and management. Adapts interaction style to situations and people. Problem SolvingKnowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.Level Working KnowledgeIdentifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of each involved stakeholder. Develops alternative techniques for assessing accuracy and relevance of information. Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. Uses fact-finding techniques and diagnostic tools to identify problems. Process ImprovementUnderstanding and insight into evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services.Level Working KnowledgeDefines the critical workflow for executing key processes. Identifies process problems that limit performance. Implements methods for improving and establishing controls for critical processes. Focuses on the most significant problems to maximize efficiency gains. Surfaces systemic problems to be addressed at the organizational level. Project ManagementKnowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.Level Working KnowledgeProvides input for Gantt or PERT charts or their equivalent to track project progress and status. Under guidance, plans and estimates simple projects. Assists in detailed project plans including cost, schedule, and resource requirements. Obtains information from stakeholders during the planning stage of a project. Produces standard project status reports. Six Sigma MethodologyKnowledge of the concepts of six sigma DMAIC (Define, Measure, Analyze, Improve and Control) methodology; ability to use the methodology to improve the manufacturing processes and control the improvements by eliminating root causes.Level Working KnowledgeAnalyzes business priorities for selecting potential critical metrics. Uses tools (e.g. trend charts, Pareto charts, sigma conversion chart) to measure historical performance. Researches important causes that have an impact on quality and customer satisfaction with the use of statistical tools. Resolves routine problems in a cost effective manner. Reports deviances from process improvements. This is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act. Relocation is available for this position. Posting Dates: June 17, 2025 - June 30, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Career Area: Strategy : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role DefinitionLeads, manages, and supports projects related to process and product improvements using Lean, Six Sigma and project management methodologies to achieve business goals. Responsibilities Designing and developing Six Sigma programs, including supporting systems and tools, for quality and business process improvement. Leading and managing Six Sigma project portfolios to achieve measurable business process improvements. Providing technical training and guidance for Green Belt professionals on the planning, development and implementation of Six Sigma projects. Employing Six Sigma methodology into organizational operations to meet business goals and objectives. Skill DescriptorsActive LearningUnderstanding the necessity for continuous personal growth and learning; ability to gauge one's strengths, limitations and interests accurately, and use this knowledge for purposes of performance effectiveness self-development.Level Working KnowledgeExplains lessons learned from mistakes and failures as well as successes. Maintains network of contacts within own unit. Identifies and explains own strengths and development needs. Makes use of journals, associations, and conferences in own professional specialty. Learns new concepts, processes and tools related to own immediate responsibilities. Analytical ThinkingKnowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.Level Working KnowledgeApproaches a situation or problem by defining the problem or issue and determining its significance. Makes a systematic comparison of two or more alternative solutions. Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns. Identifies the major forces, events and people impacting and impacted by the situation at hand. Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions. InfluencingKnowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.Level Working KnowledgeDevelops basic persuasive arguments. Discusses organizational culture around providing input on decisions. Uses active listening skills and probing techniques to surface opportunities to influence. Identifies who the decision makers are and how they receive information. Regularly presents ideas or suggestions to associates in persuasive terms. Interpersonal RelationshipsKnowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.Level Working KnowledgeExplains impact of interactions with individuals and groups. Identifies roles and responsibilities for self and others. Demonstrates an understanding of alternative points of view. Collaborates with departmental associates and management. Adapts interaction style to situations and people. Problem SolvingKnowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.Level Working KnowledgeIdentifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of each involved stakeholder. Develops alternative techniques for assessing accuracy and relevance of information. Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. Uses fact-finding techniques and diagnostic tools to identify problems. Process ImprovementUnderstanding and insight into evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services.Level Working KnowledgeDefines the critical workflow for executing key processes. Identifies process problems that limit performance. Implements methods for improving and establishing controls for critical processes. Focuses on the most significant problems to maximize efficiency gains. Surfaces systemic problems to be addressed at the organizational level. Project ManagementKnowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.Level Basic UnderstandingIdentifies project management tools and requirements within own function. Describes the key objectives, phases and deliverables of a current project. Explains the concepts of phase, activity, task, and deliverable. Gives examples of critical paths in projects. Six Sigma MethodologyKnowledge of the concepts of six sigma DMAIC (Define, Measure, Analyze, Improve and Control) methodology; ability to use the methodology to improve the manufacturing processes and control the improvements by eliminating root causes.Level Working KnowledgeAnalyzes business priorities for selecting potential critical metrics. Uses tools (e.g. trend charts, Pareto charts, sigma conversion chart) to measure historical performance. Researches important causes that have an impact on quality and customer satisfaction with the use of statistical tools. Resolves routine problems in a cost effective manner. Reports deviances from process improvements. This is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act. Relocation is available for this position. Posting Dates: June 17, 2025 - June 30, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Software product analytics refers to the process of collecting, analyzing, and interpreting data about how users interact with a digital product. This data is then used to understand user behavior, identify areas for product improvement, and optimize the overall user experience and we are looking for . Net skills/MVC etc C#, ASP.NET, Entity Framework, jQuery, AJAX, JSON, MVC , Microsoft Enterprise Library Block, WCF, Web API, JS, SQL Server 2012/14 Required Candidate profile : Key challenges in this role include staying abreast of emerging technologies, adapting to changing customer preferences. As a Software Product Analyst, you interact with stakeholders such as product managers, marketing teams, developers, and customers, positioning you at the intersection of technology and business. Success in this role is measured by your ability to drive product adoption, increase user satisfaction, and improve key performance indicators (KPIs) such as product engagement, retention, and revenue growth. asp.net experience, C#, Design patterns Database knowledge/Experience Should know about designing and architecture of the project and understand deployment and implementation part of SDLC well. Perks and Benefits 5 Days Working medical Insurance

Key Responsibilities: Respond promptly to customer inquiries. Troubleshoot and resolve issues efficiently. Maintain records of interactions using CRM tools. Provide feedback to improve products/services. Requirements: Strong verbal and written communication. Familiarity with helpdesk tools like Freshdesk, Zendesk. Patience and empathy in handling customer concerns.

Role & responsibilities * Technical proposal preparation and execution of engineered parts for our aftermarket & retrofit business * Responsible for on-time, on budget, quality of engineering packages for individual projects. * Standardization, Product improvement and development efforts of product line (Value Engineering) * Travels to job sites and regional offices/plants as required in support of equipment problems, installations, and sales efforts. * Assists with solving manufacturing and operational problems. * Analyzes complex design problems requiring the development of new or improved techniques or procedures. * Create, review and approve design drawings prepared in SolidWorks 3D and AutoCad. * Perform and Review of mechanical calculations. * Promotes a culture of personal and team safety, including others who may be affected by the companys operational activities. Preferred candidate profile * Bachelors degree in Engineering * Minimum 10 to 15 years of experience in heavy engineering, preferably within the cement industry or similar. * Proficiency in SolidWorks, CAD, and other engineering tools, with hands-on experience in machine design and engineering documentation. * Strong analytical mindset with the ability to tackle complex design and operational challenges. * Experience from a workshop or site environment, ideally in the cement industry. * A systematic working methodology and a continuous improvement mindset for refining processes and procedures. * Excellent teamwork and technical writing skills in English, with familiarity with industry regulations and standards.

We are seeking a highly skilled and motivated professional to lead operational excellence initiatives and drive strategic improvements within our Central Operations team. This role requires expertise in process optimization, data-driven decision-making, and a customer-centric approach to resolving operational challenges. The ideal candidate will focus on enhancing operational efficiency, ensuring customer satisfaction, and streamlining critical processes across various verticals. Key Responsibilities Collaborate with various departments to identify inefficiencies and recommend process improvements to enhance productivity and drive operational excellence. Monitor key performance indicators (KPIs) and ensure that initiatives are on track to meet company goals Leverage data analytics and performance metrics to identify and address bottlenecks in operations. Analyse and optimize the cancellation processes to reduce inefficiencies and enhance customer retention. Implement predictive analytics and monitoring systems for proactive operational interventions. Develop and execute action plans to mitigate recurring issues, ensuring quality and consistency. Oversee priority corridors to ensure timely delivery and service excellence in high-demand zones. Align teams to enhance service efficiency in these critical areas. Work closely with product and technology teams to develop innovative tools that enhance customer resolution processes. Qualifications Bachelors degree in technology or masters in business administration required. 5+ years of experience in operations excellence, process improvement, or similar roles. Strong analytical skills with proficiency in data analytics tools (e.g., Excel, SQL, or Tableau). Exceptional problem-solving abilities and a track record of driving operational improvements. Strong communication and leadership skills to collaborate with cross-functional teams.

Role & responsibilities Daily Coordination with All India Field Service Team. Collating Field issues. Liaisoning with R&D, QA, Manufacturing , Sales ,Finance for resolving Product issues at the faster pace. Coordinating for Product issues ICA-PCA and the SOP validation in plant or field. Tracking & Coordinating the product improvement actions in field vehicles. Service Readiness from plant side for any new launches. Frequent visit in field to understand the actual issues at ground and enable smooth transmissions in between departments. Tracking Daily and Monthly MIS and reports.

Motivating, supporting and providing guidance to production staff Ensuring all safety and health standards are met to keep an organization accident-free Communicating regularly with upper management regarding problems or issues impacting production Evaluating machine resources to ensure continued production and minimal downtime Establishing a balance between increased productivity and reduced costs of manufacturing operations Setting productivity goals for each manufacturing team Developing workflow policies and procedures that improve efficiency without compromising safety or quality Ensuring adequate scheduling of staff.

Agile Product Management Advisor - HIH - Evernorth ABOUT EVERNORTH Evernorthexists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don’t, won’t or can’t. Agile Product Management Advisor Position Overview The Agile Product Management Advisor uses specialized depth and experience to oversee the decomposition of business vision/ process flow to tangible MVPs, writing and modifying of complex technical functional requirements for products varying in complexity. The Sr Advisor acts as conduit between business and engineering, steering the discussion towards futuristic, reliable solutions to solve complex business problems. The Agile Product Management Advisor is responsible for the initiatives supporting the Specialty Pharmacy Area. This position utilizes technical, operational aptitude and experience to understand, incorporate and translate business use cases/needs to system flow charts, story maps and refined story shells. The Advisor is also adept at Software Lifecycle handling and contributes to / challenges design proposals to deliver optimal solutions on-time and on-budget. Adept at representing requirements in actionable, measurable outcome driven approach. Manages deadlines and ensures overall success of assigned portfolio initiatives from beginning to end. Responsibilities: Proactive and takes an active role in understanding the business case, why a change is being requested and learning the desired future state. Focused on continuous learning, adopting probe and learn approach for self-learning Leverages knowledge of the product’s value stream and system interactions to identify when new features or product changes are needed to achieve business value. Has a sound understanding of breaking down a problem/ ask to requirements. Understands the aspects of well-rounded requirements (functional/ non-functional) Communicates stakeholder goals and expected outcomes to the engineering/ Solution Architect/ Principal engineering team and writes definition-of-ready user stories, incorporating architectural changes recommended by engineering. Facilitates product backlog grooming sessions, ensuring the highest impact work is delivered soonest. Responsible for maintaining product technical roadmap and advocating prioritization at the right time for non-functional work. Adept at building relationship with business, technology partners to establish a circle of trust with stakeholders. Has overall ownership of a defined capability or technical product area, including product value, cost of ownership, health and non-functional requirements (reliability, scalability, usability, security, performance, etc.). Cultivates trusted relationships with Business/BAT and Technology partners to foster teamwork and a shared understanding of the product vision, goals and priorities. Leads sprint planning, story refinement, feature elaboration sessions with business and technology stakeholders. Actively participates in planning sessions that form cohesive, iterative plans and ensure the team’s work creates the iterative value (e.g. supports the completion of MVPs/Epics in concert with other teams). Proactively resolve upstream dependencies and resolve conflict effectively across teams. Participates in team standups, and retrospectives, facilitates dialog with stakeholders during sprint reviews/product demos. Identifies, monitors and communicates technical product health metrics and KPIs and advocates for product improvements with Business/Technology partners. Manages allocation of team capacity to ensure appropriate levels are utilized for product health improvements and reduction of technical debt (e.g. integration and deployment of tooling, test automation, etc.) Leverages agility tools (e.g., Jira) and implements strategies to optimize team performance and achieve overall department objectives (e.g., manage story aging, manage WIP, epic size/throughput, etc.). As a member of the team, drives complex projects from an end to end perspective, understanding the business logic end to end and helping orchestrate requirements with all cross functional dependency teams. Ability to be succinct and crisp in representing stories, risks and updates. Ability to provide program updates to Sr leaders at various level as required by project/ program. Detail oriented and possesses excellent task management, documentation skills Qualifications: Required Skills: Agile experience required preferably Agile SAFe certified. JIRA/Jira Align Excellent Verbal and Written Communication skills Ability to navigate difficult discussions using data as evidence for best next steps and resolution. Ability to build strong relationships with stakeholders, execution team and peers. Required Experience & Education 11-13 years of Years’ experience in software development or maintenance College degree (Bachelor) in related technical/business areas or equivalent work experience. Demonstrate ability to perform root cause analysis and suggest rectification options. Strong verbal and written communication skills – Should be able to provide technical and functional impact summary of the managed incidents Development/ Design experience preferred Previous Product Management experience driving complex business products required. Location & Hours of Work Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate General Shift (11:30 AM - 8:30 PM IST / 1:00 AM - 10:00 AM EST / 2:00 AM - 11:00 AM EDT) Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH) About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Ability to initiate, nurture and close discussions with various investors, e.g., NBFCs, Banks, Family offices etc for supply of capital on Recur platform Good Grasp over various financial concepts like Direct assignment, NBFC funding, PTC, Loan syndication, Cash flow backed financing, Balance sheet-based financing, working capital; Term loans, security structures etc. Identify and contact decision-makers in new investors to forge a partnership for capital supply on Recur platform Represent Recur Club while engaging with new Investors, educating and optimizing for value and brand awareness Partner with other teams to provide market intelligence that enables better decision-making in strategic areas like product development, product improvement, market strategy among other 2+ years of experience in NBFC fundraising, debt syndication and having contacts across NBFCs/ Financial institutions CA/MBA or both Entrepreneurial spirit, hunger for knowledge and passion for creating value for the Organization Ability to persuade, lead and confidently handle objections and resolve investor queries Proactively seek new business opportunities and thrive in the startup ecosystem

Job Summary: We are seeking a highly motivated and experienced Scientist with a strong background in Chemistry and hands-on expertise in FMCG (Homecare) R&D. The ideal candidate will be responsible for developing, optimizing, and innovating formulations for laundry and cleaning products under our established brands like Safed, Champion, Sparkle, and others. Key Responsibilities: Lead/Support formulation development work stream for the brand - Innovation & others projects Research and Scout new technology routes/solutions to deliver superior products for the category Develop R&D Test Methods and Protocols Ensure all R&D work done OTIF as per the project requirement e.g Lab work, Specification development (RM/FG), Performance tests, Stability studies, GNT, Claims Support, and Demo Development etc. Create and monitor RM & FG specifications ensuring quality and market competitiveness. Address technical troubleshooting in factories / across supply chain • Address product-related queries from sales, marketing, and customers. Collaborate with quality team to address the quality / product / consumer complaints Work with process engineering and manufacturing teams to scale up products and optimize processes. Collaborate with packaging team and ensure relevant pack design , artwork etc is ready for launch Document R&D work through detailed reports and present findings to management. Manage the technical network of the project assigned Collaborate with Procurement, factory and quality teams to ensure successful MPT and Transits trials Test before launch. Ensure smooth functioning of lab operations, including supervision and management of lab inventory (chemicals, glassware, instruments) Manage Daily R&D operational activities Qualifications: M.Sc. in Chemistry (Ph.D. preferred) OR B.Tech / M.Tech in chemical engineering Minimum 2-3 years of relevant experience in R&D/Product Development, ideally in the FMCG Homecare sector for Powder, Liquid and Bar product format. Required Skills and Competencies: Technical Expertise: Knowledge about Surfactants , Inorganics , polymers , and other ingredients used in home care product formats. Project Management Excellence: Proven ability to manage and prioritize multiple projects while ensuring on-time, in-full (OTIF) delivery. Adaptability: Flexible approach to problem-solving and addressing challenges in dynamic environments. Collaboration & Proactivity: Excels as a team player with a proactive attitude, consistently contributing to effective problem resolution. Strong Communication: Exceptional communication and presentation skills to convey technical details clearly to diverse stakeholders. Analytical Ability: Demonstrated expertise in data-driven decision-making for continuous improvement projects. 3Cs Curiosity, Creative Thinking and Creativity.

Products: Customised cables (LV/MV) upto 33 KV Development of cables based on customer specifications, overseeing the design process from concept to commercialization KRAs: design engineering, prototype development & testing, VAVE, technical services Required Candidate profile B. Tech/B.E. in Electrical/ Electronics 8+ years' experience in cable design & development in a customised cables mfg co Knowledge of various cable constructions & materials, IS-694, IS-7098 standards

Job Area: Engineering Services Group, Engineering Services Group > Support Engineering General Summary: As a Support Engineer at Qualcomm, you will significantly contribute to our product improvement and work with other Engineers to sustain aspects of our product development life cycle. Support Engineers will also play a critical role in resolving technical system issues that promote product reliability. You will have endless opportunities to learn and grow in the Engineering development space. Minimum Qualifications: Bachelor's degree and 3+ years of Support Engineering or related work experience. OR Associate's degree and 4+ years of Support Engineering or related work experience. OR High School Diploma or equivalent and 5+ years of Support Engineering or related work experience. *Completed advanced degrees in a relevant field may be substituted for up to two years (Master"™s = one year, Doctorate = two years) of work experience. Preferred Qualifications: Bachelor's degree in Computer Science, Mathematics, Electrical Engineering, Electronic Engineering, or related field. Certification in Electronics or related area. Military experience or training in electronics field (Rank E6+). 5+ years of experience with digital HW, SW, and/or analog RF troubleshooting and debugging. 5+ years of experience in a lab environment. 2+ years in a leadership role with or without direct reports. 2+ years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above). Principal Duties and Responsibilities: Leads a team in moderately complex support activities such as system integration and providing development support from initial concept through completion phases of project. Provides support for engineers and recommendations on design approaches, layout, and parameters for large projects. Participates in design reviews. Manages and helps operate company products and/or components based on specifications, tolerances and reliability. Monitors product performance, analyzes moderately complex failures or malfunctions, and develops corrective action. Seeks out, integrates, interprets, and shares data and information from various sources and stakeholders across teams to help others understand moderately complex specifications. Leads efforts to develop solutions. Manages and/or executes on components of team project priorities, deadlines, and deliverables for large and/or multiple projects. Works with individuals inside and outside of own function to integrate complex projects and/or ensure changes work with other components of a specific project. Level of Responsibility: Works independently with no supervision. Provides supervision/guidance to other team members. Decision-making may affect work beyond immediate work group. Requires verbal and written communication skills to convey complex information. May require basic negotiation, influence, tact, etc. Has a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to make key decisions). Tasks do not have defined steps; planning, problem-solving, and prioritization must occur to complete the tasks effectively.