52 Process Transition Jobs - Page 2

Responsibilities: Plan, organize, and execute the transition of critical business processes from the client to internal teams. Liaise with clients and internal departments to ensure that all system and access requirements are in place for a smooth transition. Act as a key liaison between the client, internal stakeholders, and transition teams to facilitate effective knowledge transfer. Develop and maintain detailed transition plans. Ensure all activities adhere to the transition schedule. Capture the business process through video/Zoom conferences and document Standard Operating Procedures (SOPs) and Quality Control (QC) matrices. Identify and address any process exceptions or gaps with the client. Review the drafted SOPs with the client, incorporate feedback, and obtain final approval. Train the internal team on the transitioned processes to ensure operational efficiency. Conduct testing and job shadowing sessions to ensure that the team is fully trained and capable of handling the process. Evaluate the readiness of the operations team and successfully hand off the project to them for ongoing management. Preferred candidate profile: Graduation in any stream is mandatory. Should be flexible with 24*7 shift. Key Skills: strong client-facing and stakeholder management abilities. Excellent verbal and written communication skills. Should have 2+ Years of Exposure into writing SOP. Proficiency in processing documentation and creation of SOPs. Ability to coordinate cross-functional teams and manage timelines. Experience with virtual collaboration tools (e.g., Zoom, MS Teams). Candidate should have prior exposure to transition business.

Skill required: Retirement Solutions - Customer Service Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do 3+ years of experience in US Retirement Services domain Defined Contributions - Managing participant level services 2+ years experience in Money Out processes such as Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff and child supportHands on with developing process documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rulesASPPA Certified (Preferred)Strict adherence to non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Adherence to client SLAsIdentify potential areas that require additional controlsExcellent organizational skills with ability identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU.Creating and updating procedure documents while ensure that the standards are followed What are we looking for NANA Roles and Responsibilities: Bachelors degreeExperience in the US retirement industry mandatoryOpen core Night shifts based on business requirementsGood verbal & written communication skillsGood typing skill and attention to detail.Ability work independently Qualification Any Graduation

Leading MNC for Transitions. Candidates with Min 3-4 years experience in P & C. BPO Transitions is a must, core Transitions exp required with solutioning and implementation. Currently in Operations will not be eligible. Required Candidate profile 10+ years of experience, most of which should be in BPO environment. Project/Program Management exp with end to end solutioning/solution design implementation exp, Due diligence.

Leading MNC for Transitions. Candidates with Min 3-4 years experience in P & C. BPO Transitions is a must, core Transitions exp required with solutioning and implementation. Currently in Operations will not be eligible. Required Candidate profile 10+ years of experience, most of which should be in BPO environment. Project/Program Management exp with end to end solutioning/solution design implementation exp, Due diligence.

We are looking for a skilled Financial Consulting Manager to lead our finance team in Mumbai. The ideal candidate will have 10-15 years of experience in financial consulting, with expertise in accounting and project management. Roles and Responsibility Lead and manage the finance team to deliver high-quality services to clients. Develop and implement financial strategies to drive business growth. Manage and analyze financial data to provide insights to stakeholders. Collaborate with cross-functional teams to achieve business objectives. Ensure compliance with regulatory requirements and industry standards. Provide training and development opportunities to team members. Job Requirements CA or other accounting graduate/postgraduate with 10+ years of Record to report experience. Strong knowledge of accounting concepts and principles. Advanced written and verbal communication skills. Strong analytical skills to interpret data and engagement requirements. Proficiency in Microsoft Office (Word, Excel, Outlook, etc.). Experience with automated accounting systems (i.e., Intacct, NetSuite, Blackline, Bill.com, Tally). Blackline experience is preferred. Minimum 5 years of experience in managing project teams. Strong knowledge and experience in transitioning processes. Understanding of RSM's technology stack and identifying add-on processes, systems, modules, and integrations that can drive month-end close efficiencies.

BNC has been mandated to recruit an experienced Operations Lead to oversee backend financial operations for one of our consulting client based in Rohini, Delhi. Key Responsibilities: Lead and manage end-to-end backend financial operations including reconciliations, accounts payable/receivable, transaction processing, settlements, and reporting functions. Oversee and drive process management and optimization , ensuring SLA/KPI adherence and continuous improvement. Play a critical role in transitioning new processes from client teams including documentation, knowledge transfer, stabilization, and BAU handover. Effectively lead, coach, and mentor a team of 1020 members; manage daily workflow, resource planning, and performance evaluation. Ensure compliance with internal controls , client requirements, and global regulatory standards. Analyze operational metrics and dashboards; provide insights to senior leadership for performance improvement. Partner with client stakeholders to deliver seamless operations and proactive issue resolution . Manage escalations, risks, and change requests with a solution-oriented approach. Support audits and due diligence activities by providing accurate process documentation and data. Key Requirements: CA or MBA (Finance) with 89 years of experience in backend financial operations within the BPO or shared services industry, preferably in a global/multi-region environment. Proven expertise in operations management , financial controls , and team leadership . Hands-on experience in process transitions and migrations (onshore/offshore model preferred). Strong understanding of financial processes such as reconciliations, P2P, O2C, R2R, and general ledger activities. Proficiency in ERP tools such as SAP, Oracle, Tally , or other financial systems. Exceptional communication and stakeholder management skills with the ability to interact across global teams. Knowledge of quality frameworks like Lean, Six Sigma (preferred but not mandatory). Ready to join within 1 month or less . Compensation: Rs. 25-30LPA If interested please share your resume at [HIDDEN TEXT]

Min exp 16 years in FNA--transition of large scale Should be manager on papers with CORE FNA EXP Package upto 55 lpa Drop CV on supreetbakshi@imaginators.co

Manage day to day Transition project communication with all stake holders (internal and external) and produce relevant reports accurately and in a timely manner at the agreed frequency Transition Manager in operation from customer services domain Required Candidate profile end to end management of transition projects comprising of 100-200 FTEs from the inception phase till the project reaches stability post Go Live.

Min 14-18 yrs exp with at least 4-8 yrs exp in independently managing complex Global Transition programs in F&A domains End to End Transition 5 Days working No IT transition End to end transition-Core F&A transition Call Shruti - 9891918226 Required Candidate profile Requirement - End to End Transition Management professionals shruti.imaginators22@gmail.com

14-18 yrs overall exp with at least 4-8 yrs exp in independently managing complex Global Transition programs in F&A domains (Not into operations)-No IT transition End to end transition-Core F&A transition 5 days -Hybrid Required Candidate profile Shweta-9999309521 shwetaa.imaginators@gmail.com

Min 14-18 yrs overall exp with at least 4-8 yrs exp in independently managing complex Global Transition programs in F&A domains End to End Transition (Not into operations)-No IT transition End to end transition-Core F&A transition 5 days -Hybrid Required Candidate profile CTC upto 55L Fixed + var Call Vikas 8527840989 Email vikasimaginators@gmail.com

14-18 yrs overall exp with at least 4-8 yrs exp in independently managing complex Global Transition programs in F&A domains (Not into operations)-No IT transition End to end transition-Core F&A transition 5 days -Hybrid Required Candidate profile Call Garima-8383973628 Garimaimaginators@gmail.com

Hi, We are hiring for the Leading ITES Company for OTC Billing Lead Role. Job Description: Minimum 8+ yrs of overall experience in OTC - Billing with minimum 1 year of experience as a Lead. Processing of Billing, ERP exposure, Sales, Credit Card, Chargeback and refunds processing Account Reconciliations Passing of JVs in Client System Day to day query resolution and timely process escalations Month Closing and Meeting SLA Handling Client Calls Handling Escalation process Measuring KPIs Quality Initiatives Provided comprehensive cataloguing expertise to ensure pro-ducts were correctly listed and represented across platforms. Successfully completed projects ahead of deadline, earning recognition from managers. Responsibilities included: managing cataloguing projects; ensuring accuracy of product data; resolving customer enquiries; researching product information; creating product descriptions; streamlining processes for improved efficiency; and generating reports for management. Excellent communication Domain knowledge / Excellent skills in MS Office, especially MS Excel MS Visio (Process Maps) Customer Centricity / Effective delegation / Time management Commitment for excellence /Team handling. Key Skills: a) Minimum 8+ yrs of experience in OTC - Billing b) Minimum 1 year exp as Lead Role b) Knowledge of OTC Cycle c) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Chennai Search : Job Code # 408

We are #hiring. Know anyone who might be interested? #Hiring for Top MNC Role: Transition Manager Experience: 12 to 18 Years Location: Bangalore Job Description Transition experience with 10 years & above Transition Ownership : Part of the team to analyzes client business processes and develops transition plan for identified processes. Drives Transition Planning and ensures execution of all activities as per agreed methodology and timelines Drives the technology implementation & end to end transition solution Tracks and monitor onboarding of required resources and their related KT/ training Tracks risks & helps develop appropriate business continuity plans & communicates the same to stakeholders Collaborate with all internal teams to ensure all deliverables are met ( Sourcing, Tech, Infra, Delivery, Quality) Educate DD/KT Leads on the requirements and expectation to ensure the objective of DD/KT is met Ensures completion of transition tollgate documents and related artefacts with support from Delivery Sets up weekly Program reviews and Steering Committee reviews based on agreed cadence and ensure robust transition governance Monitors through effective dashboards and implementing adequate measures to maximize customer satisfaction levels during the transition phase Overall responsible for the seamless transition of the program Interested can share your updated resume to divyalakshminavayuga@gmail.com 9600521216 with the following details: Total Experience : Relevant Experience : Current CTC : Expected CTC : Notice Period : DOB: Mail ID: PAN number(Mandatory for Registration) : Role: Other Industry Type: BPO / IT Services Department: Other Employment Type: Full Time, Permanent Role Category: Other Education UG: Any Graduate( Any graduate )

Skill required: Talent Acquisition - Talent Identification Designation: HR Service Delivery Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? "Our Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. Recruitment Admin Specialist is responsible for administration of a medium to large recruiting demand plan. The individual will be responsible to deliver outsourced recruitment services for designated clients within agreed timeframes for job posting, sourcing candidates against active and proactive demands (through job portals, professional sites, networking, head hunting, employee references, job adverts), building talent communities, screening, engaging with candidates, scheduling interviews, administering online assessments where neededengaging with candidates, scheduling interviews, administering online assessments where needed, assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on ATS as per company standards.Assess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps. What are we looking for? "Essentials: Bachelor's degree (Any decipline)Desirable: Post graduate in human resources or related discipline Certification in Success Factors Recruitment module HR Domain certification / recruitment certification""Essentials: 8+ years of HR experience 6+ years of experience in a Recruitment Managed Service environment (Preferably International support), RPO (recruitment process outsourcing) or an in-house corporate recruitment team 4+ years of team handling 4+ years of Client / stakeholder engagement in outsourcing environmentDesirable : Experience in RPO set up for multi- country support Working knowledge of Success Factors - recruitment & onboarding modules New process transition Agro-chemical recruiting" Roles and Responsibilities: " Provide key support to the recruitment team in completing designated recruitment activities within agreed timeframes Work proactively across the team to ensure strict compliance with the designated recruitment process ensuring data integrity is at 100% in all recruitment systems used across the team. Manage and monitor internal applicant tracking system, ensuring that all candidates and applicants are properly tracked and have a disposition reason Communication,training and implementing relevant Process knowledge change/updates to the team. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Plan,implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement robust Internal quality controls to ensure accuracy levels are met. Manage Weekly and Monthly MIS inputs to Ops Manager and SDL. Monitor/measure performance through regular process reviews of metrics Drive productivity measures for optimum utilization of FTEs Create & implement governance mechanism to ensure compliance to defined process requirements. Demonstrate the knowledge & subject matter expertise to help resolve issues. Review process on a regular basis and re-engineer when required by change requests Review Change Requests, do impact analysis and cascade changes to team Manage amendments to internal metrics with onshore as well as SLA with client Make recommendations on recruitment processes or operational matters within the allotted group to ensure achievement of operational or deal objectives. Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows. Participate actively in organizational wide initiatives like business Excellence etc. Create a logical plan, realistic estimates and schedule for an activity or project segment. Manage system downtime & system issues data and escalate to appropriate sources Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals Encourages clients to actively participate in developing solutions and to raise concerns. Identifies & implements improved/innovative work processes or client/customer service. Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery Independently identify and resolve complex issues/problems within own area of responsibility. Qualification Any Graduation

Manage day to day Transition project communication with all stake holders (internal and external) and produce relevant reports accurately and in a timely manner at the agreed frequency Transition Manager in operation from customer services domain Required Candidate profile end to end management of transition projects comprising of 100-200 FTEs from the inception phase till the project reaches stability post Go Live.

Manage day to day Transition project communication with all stake holders (internal and external) and produce relevant reports accurately and in a timely manner at the agreed frequency Transition Manager from BPO Required Candidate profile End to end management of transition projects comprising of 100 FTEs from the inception phase till the project reaches stability post Go Live Experience to include ops & transitions multiple domains

Manage day to day Transition project communication with all stake holders (internal and external) and produce relevant reports accurately and in a timely manner at the agreed frequency Transition Manager from BPO Required Candidate profile End to end management of transition projects comprising of 100 FTEs from the inception phase till the project reaches stability post Go Live Experience to include ops & transitions multiple domains

Role & responsibilities The identified resource would be part of the Transition team, which is primarily responsible migration of business processes, for New and Existing Clients, to a Hexaware delivery location Responsible for end to end management of transition projects comprising of 100-200 FTEs from the inception phase till the project reaches stability post Go Live. He / She will also be responsible for identifying key risks in the project and collaboratively design mitigation plans for the same Will be required to understand the current client business processes, create workflows and process maps for identifying the scope and designing of To-Be Solution. Will be required to build and manage High Level and Detailed project plans including IT, Infrastructure, and applications deployment to manage interdependencies and meet project scope requirements Will be responsible in identifying process improvements and developing performance ramp up goals, thereby achieving customer delight and a seamless process migration as a whole. Track delivery of Project Deliverables as per timelines agreed in the Transition Project plan Manage day to day Transition project communication with all stake holders (internal and external) and produce relevant reports accurately and in a timely manner at the agreed frequency Preferred candidate profile Should have minimum 5-8 Years of experience with at least 3+ years of experience in BPO transitions Experience to include operations and transitions (multiple domains) Experience of project delivery in all aspects of the Transition Lifecycle Management Experience in Contract Management Project management skills Worked on RFP/RFI and supported solutions. Interested Candidates can share resume on - Bhawnas1@hexaware.com 6260351725 Bhawna Regards Bhawna

About The Role Template Job Title - Workplace Service Dev Associate Manager (French Language) Management Level :CL 11 Location:Bangalore – BDC14 Must have skills: Excellent communication skills and ability to lead conversations with stakeholders. Experience working in workplace related tools or process is an added advantage. Reports/Dashboards and Analytics Process Improvement/Innovation Stakeholder Management FRENCH LANGUAGE – READING, SPEAKING & WRITING SKILLS REQUIRED. B2 or C1 LEVELS Good to have skills:Knowledge of space utilization and facilities management, Experience working in workplace related tools or process is an added advantage. Job Summary :The CRM / Processing Analyst responds to customer inquiries or completes routine administrative processing requests via multiple access channels including service request via Service Now, email, call, Teams. To work in a high performing centralized environment aiding virtual customers. Include responsibility for optimizing space and planning space to meet business objectives, managing day-to-day organizational space assignments, Advising internal customers on utilization improvements and planning options. Assigning and managing task assignments. Deliver Workplace services within agreed time, quality, and cost. Roles & Responsibilities: Respond to inquiries and/or process requests via calls, emails, tickets according to established processes and policies. Process transactions / operational requests in workplace service or finance / tools domain Experience working in workplace related tools or process is an added advantage. Demonstrated, well-developed verbal and written communication skills; Customer-oriented; seeks solutions that will provide value to end-user Raise or escalate cases that do not have or do not fit yet in existing practice and process documentation. Document transactions according to established process documentation and/or as required based on business requirement. Enhance and improve operational workflow and performance. Validate and process transactions based on various sources, such as but not limited to, service request tickets, trackers/tools, invoices, transaction receipts or documentation. Resolve discrepancies and/or disputes according to established processes and policies. Track, monitor and complete transactions from request to payment. Raise or escalate transactions that are inaccurate and/or aging. Generate and validate reports for various business requirements, such as but not limited to status reports, scorecards, dashboards, etc. Provide insights on transaction trends such as but not limited to, usual requests or inquiries, customer behaviors, internal or cross-functional process changes impact. Actively participate in all process improvements stages:conceptualization, implementation and continuous process improvements. Operate according to established process and guidelines of Accenture Operations Excellence (OPEX). Learns new applications, technologies, and skills through intensive hands-on experience. Respond to the unique reporting requirements of the Operations/Cross functional departments on real-time / Adhoc basis. Support reservations, collaboration space scheduling and space management system, maintains space information, and provides ongoing support to users of the scheduling and space management system through training, maintenance, and troubleshooting. Responsible to check the space reservation system , all details in systems are accurate and actioned Co-ordinate/negotiate with various stakeholders for timely delivery of inputs for seat planning. Ensure optimum utilization of seats against a defined set of principles and metrics. Track and enable changes to space inventory. Professional & Technical Skills: Knowledge of supervisory practices and principles. Possess excellent communication skills, both written and verbal Convincing/negotiation skills Maintain a focus on Customer service. MS Excel skills Additional Information: Must be flexible to support US and Europe working hours. Ability to work effectively in a virtual and global environment This position is based at our Bengaluru office and requires to work from office About Our Company | Accenture (do not remove the hyperlink) Qualifications Experience: 1-4 years of experience. Educational Qualification: Graduate and equivalent

. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn. We are actively seeking a Sr. Transition Specialist This role is based in India, Hyderabad. Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Labs India kick starting operations in Hyderabad , in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Labs India started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc). Rimini Labs India gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Labs India is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion. . Position Summary Reporting to the Director of New Client Surge / Transition, the Sr. Transition Specialist will mobilize application maintenance services for new clients. Promote the organizations culture and manage the new clients transition services as part of application management services take over and comply with company policies and transition process. A qualified candidate will have recent experience in managing the transitions for ERP application maintenance and support services for global clients. In addition, this person will assist with improvements to current transition processes and services, recommend new processes, procedures, and provide analytical support and guidance to other teams as needed. Working with numerous remote team members spread across multiple time zones is required in this role. Essential Duties & Responsibilities Develop the AMS transition plan and manage the transition to complete successfully within schedule and budget. Conduct Knowledge Transfer (KT) Kick-off and facilitate Knowledge transfer sessions and recordings. Facilitate and track Knowledge Recipient (KR) , onsite/nearshore travel Track the KT progress for various areas/phases like access to applications, application learning, application documentation availability, Job shadow, Reverse shadow, Service management process and Service readiness, KR assessment score Generate detailed KT status report for each of the areas/phases including risks and issues and the support required from executives Facilitate KT assessment for KR s for each of the phases like application learning, Job shadow and reverse shadow and ensure scoring is provided by the SME Facilitate action plan for low assessment score and drive discussions with client and mutually agree on the action plan to close the knowledge gaps of the KR Track deviations/risks and recommended actions and closure of open items. Ensure client agreed mitigation plan in place for addressing the risks Assess the Risk/Impact to service delivery based on KR assessment score, application documentation availability, KR access to application, ticket backlog, inflight projects and enhancements Develop safety net plan 30/60/90 day plan) for poor KT coverage areas, ticket backlog, inflight projects, enhancements, risks and open actions. Participate in Service readiness and KT Sign-off meeting Additional Duties & Responsibilities Demonstrate high levels of energy in your leadership. Advocate for the team and uphold our culture of accountability through effective communication. Strive for excellence and maintain high-quality standards in all work performed. Foster trusted advisor relationships with business partners by demonstrating credibility, reliability, empathy, and a focus on their needs. Perform additional job-related duties and responsibilities as assigned. Qualifications / Skills / Experience Education Bachelor or master s degree in Computer Science or related field, or equivalent work experience Locations India, Hyderabad Experience 10+ years of experience in managing the transitions for ERP application maintenance and support as well as custom applications for global clients Exceptional communication and interpersonal skills Analytical mindset with ability to assess complex situations and provide practical solutions Consulting experience is a plus Skills Understanding of Application management services for ERP s like SAP, EBS, JDEdwards, Siebel etc Project planning, tracking and status reporting Ability to be persuasive and influence customer relationships in a positive direction Skills in MS Office Suite (Word, Visio, Excel, Power Point, MS Teams, etc.) Ability to multitask, managing competing priorities and administrative tasks. Why Rimini Street Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: Company We dream big and innovate boldly. Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration. Clients We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we ve made positive impacts in six continents for over 425 charities. Accelerating Company Growth Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Key Responsibilities Read, understand and analyze client process as per the business rules. Execute the process accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with complex issues/problems. Always demonstrate the highest level of customer service. Complete onboarding formalities Execute process steps related to people movement and benefits administration Ensure and maintain the security and confidentiality of client data. Update client applications accurately and quickly in accordance with the appropriate User Guides. Understand and adhere to Accenture's processes and working methods Understand relevant HR and Safety legislation as appropriate and manage cases and inform clients Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration. Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participate in Team building activities.Will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client. What are we looking for? Experience BPO experience would be a plus Knowledge of MS Office and Excel skills would be a plusKnowledge/Skills Requirements: Good organizational & prioritisation skills. Analytical and problem-solving skills. Multi-cultural awareness. Passion for customer service. Team player. Results & detail-oriented Focus on high data accuracy. Quality driven – in communications and all system transactions. Good written and verbal skills. Strong English language communication skillsCore Competencies – Professional Qualities Good oral and written communication skills Ability to identify and effectively use resources Excellent customer service skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Manage day to day Transition project communication with all stake holders (internal and external) and produce relevant reports accurately and in a timely manner at the agreed frequency Transition Manager in operation from customer services domain Required Candidate profile end to end management of transition projects comprising of 100-200 FTEs from the inception phase till the project reaches stability post Go Live.

Role & responsibilities The identified resource would be part of the Transition team, which is primarily responsible migration of business processes, for New and Existing Clients, to a Hexaware delivery location Responsible for end to end management of transition projects comprising of 100-200 FTEs from the inception phase till the project reaches stability post Go Live. He / She will also be responsible for identifying key risks in the project and collaboratively design mitigation plans for the same Will be required to understand the current client business processes, create workflows and process maps for identifying the scope and designing of To-Be Solution. Will be required to build and manage High Level and Detailed project plans including IT, Infrastructure, and applications deployment to manage interdependencies and meet project scope requirements Will be responsible in identifying process improvements and developing performance ramp up goals, thereby achieving customer delight and a seamless process migration as a whole. Track delivery of Project Deliverables as per timelines agreed in the Transition Project plan Manage day to day Transition project communication with all stake holders (internal and external) and produce relevant reports accurately and in a timely manner at the agreed frequency Preferred candidate profile Should have minimum 5-8 Years of experience with at least 3+ years of experience in BPO transitions Experience to include operations and transitions (multiple domains) Experience of project delivery in all aspects of the Transition Lifecycle Management Experience in Contract Management Project management skills Worked on RFP/RFI and supported solutions Interested candidates can share your resume at Monish - monishd@hexaware.com

About The Role Data scientist