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Process Trainer || International BPO

1 - 6 years

3 - 7 Lacs

Bengaluru Karnataka India

Posted:5 days ago| Platform: Foundit logo

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Skills Required

Communication Skills Time Management Microsoft Office Suite Attention To Detail Organizational Skills Documentation

Work Mode

On-site

Job Type

Full Time

Job Description

Process Trainer

Key Responsibilities

  • Deliver engaging and effective training sessions for agents in an International Voice process.
  • Monitor agent progress, provide constructive feedback, and assess readiness for production.
  • Utilize excellent verbal and written communication skills to ensure clear understanding and collaboration.
  • Adapt to rotational shifts and offs, contributing to a seamless training schedule.
  • Continuously update training materials and methodologies to meet evolving business needs.

What We're Looking For

  • Experience:

  • 1+ years as a Process Trainer in International Voice (Mandatory).

  • 1 year of documented Process Trainer experience with an International BPO (Mandatory).

  • Communication:

    Excellent verbal and written communication skills are essential for clear feedback and team collaboration.

  • Flexibility:

    Willingness to work in rotational shifts and on rotational offs.

  • Education:

    Graduate / UG (any stream) eligible.

Perks & Benefits

  • Competitive salary

    ranging from 3 LPA to 7 LPA, based on experience and performance.

  • Cab facility

    for convenient commuting.
  • Opportunity to work in a

    fast-paced, international work environment

    .
  • Excellent

    career growth and upskilling opportunities

    .

Interested in Joining

HR Ankita

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