Process Manager Lucknow (Hybrid) 2-5 YEARS Not Specified About Mastroke
At Mastroke, we don t just run digital campaigns we craft digital breakthroughs. Founded in 2019, weve grown into a 100+ strong team of creatives, strategists, and marketers driven by one bold mission: to empower people and businesses to grow fearlessly in the digital era.
We specialize in building performance-driven strategies across paid ads, social media, content, and branding all designed to move the needle, not just the metrics. Whether youre a startup or an enterprise, our full-funnel solutions help you scale with clarity, creativity, and confidence.
Why Join Mastroke?
- Growth Starts Here: Your learning curve will become your launchpad every project is a chance to grow.
- Diverse Clients, Global Impact: Work with brands across EdTech, SaaS, Retail, Healthcare, and more.
- Performance-Obsessed, Data-Driven: We blend creativity with data precision to deliver real results.
- Collaborative Culture, Flat Structure: No red tape just bold ideas and agile teamwork.
- Award-Winning Work: Our campaigns drive millions in revenue and earn industry recognition.
Role Overview
We re hiring a Process Manager to own and improve internal workflows, team efficiency, and cross-departmental alignment. You ll lead process governance, monitor KPIs, drive adoption of new tools (including AI-based solutions), and ensure all teams operate with clarity, agility, and accountability.
This is a high-ownership role designed for someone who thrives on structure, clarity, and optimization, and can operate across marketing, delivery, and strategy functions.
Key Responsibilities: Process Design & Optimization
- Map, analyze, and improve existing workflows for cross-team efficiency (Marketing, Design, Content, Development, Strategy)
- Develop scalable frameworks for recurring operations using Agile and Lean methodologies
- Standardize processes via SOPs, Notion docs, and internal audits
Performance Monitoring & Reporting
- Implement tracking systems to monitor KPIs, KRAs, team output, task status, and delivery timelines
- Build real-time dashboards and weekly/monthly reporting loops for leadership
- Identify bottlenecks or blockers, conduct root-cause analysis, and recommend solutions
Agile Program Management
- Lead sprint ceremonies planning, standups, reviews, retrospectives
- Ensure sprint objectives align with business and department priorities
- Maintain sprint hygiene and delivery accuracy through JIRA, Asana, or equivalent tools
- Lead sprint ceremonies planning, standups, reviews, retrospectives
- Ensure sprint objectives align with business and department priorities
- Maintain sprint hygiene and delivery accuracy through JIRA, Asana, or equivalent tools
Tooling & Automation Ownership
- Research, evaluate, and roll out tools that automate repetitive tasks or improve tracking/reporting
- Pilot AI tools (e.g., Notion AI, Zapier, ClickUp AI, n8n, Make, etc.) to optimize team productivity
- Work with department leads to train teams and standardize tool usage
Documentation & Governance
- Own process and SOP documentation, version control, and audit trails
- Drive compliance with SOPs and ensure clear handoffs across departments
- Run quarterly process reviews and process adoption health checks
Required Skills & Competencies
- Strong grasp of Agile (Scrum/Kanban) and Lean methodologies
- Proven track record in process improvement, operations optimization, or program management
- High proficiency in project management tools (JIRA, Confluence, Asana, ClickUp, Trello)
- Working knowledge of dashboards & data visualization (Google Data Studio, Power BI, Looker Studio)
- Experience with automation or AI tools for process enhancement (e.g., Zapier, Notion AI, n8n)
- Excellent interpersonal and documentation skills to drive alignment and adoption across teams
- Strong analytical thinking and the ability to translate insights into action
Preferred Background
- 2 5 years in Process/Operations/Program Management roles within digital-first or fast-paced environments
- Bachelor s degree in Business Administration, Marketing, IT, or a related technical field
- Mandatory: Certified Scrum Master (CSM) or equivalent Agile certification
- Exposure to CRM platforms (Zoho, HubSpot), productivity suites (Notion, Slack), and analytics platforms
- Experience collaborating with marketing, product, creative, and analytics teams
Perks and Benefits:
- Strategic ownership of internal operations and performance improvement initiatives
- Direct exposure to senior leadership and business planning processes
- Global project involvement and international client coordination
- Weekly knowledge-sharing and team learning sessions
- Opportunity to explore and integrate cutting-edge tools and AI solutions to transform how we work
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