Process Excellence Lead

Position Description

Airtel has an extended workforce of employees spread across the country. The associates take care of a multitude of value added jobs including managing customer relationship at the stores, selling as the face of Airtel to customers and retailers, network installation, etc. This position takes care of extended workforce lifecycle processes and governance right from hire till retire. Here are a few responsibilities that you will be accountable for

• Drive standardization and simplification of associate-related processes and policies across the organization.
• Lead statutory audit readiness by identifying and closing compliance gaps in alignment with labour laws.
• Improve partner efficiency by enforcing governance on contracts in line with defined scopes of work.
• Streamline end-to-end associate lifecycle processes across all lines of business and partner ecosystems.
• Resolve associate grievances effectively to foster a positive and engaging associate experience.
• Collaborate with partners to address lifecycle-related queries including payroll, performance, and exits.
• Enable data-driven decision-making by building visibility through dashboards and performance scorecards.
• Support digital workforce integration through the effective implementation of Airtel ONE HRMS platform.