Process Associate

Profile Summary IGT is looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service

Primary Job Responsibility: • Understands the various computer screens and how to utilize them effectively • Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff • Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance • Adheres to all company and specific Contact Centre policies and procedures • Completes any work as assigned by Management

Education and Essential Experience: • 6 months BPO or Travel experience • Graduate / Undergraduate • Excellent Written and spoken communication, • Computer Skills ability/experience using computer applications • Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) • Open to work in a Blended process.

Interview Rounds:

• HR Round
• Versant Round
• Ops Round

Key Enablers:

• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.

Salary

CTC-30,000

In-hand- 25,944

Benefits

2 Ways Cab

Incentives bases on performance

HR

SHREYA CAREN

7975073261