Principal Technical Account Manager

As a Technical Account Manager (TAM) at Oracle Customer Success Services (CSS), you will be part of a team that enables organizations to optimize their Oracle investments and transition into the cloud with increased value, choice, and confidence. Oracle CSS provides end-to-end managed cloud services for a wide range of business applications, middleware, database, and hardware technologies, offering industry-leading expertise and customer satisfaction. We are looking for an experienced TAM with a strong background in service delivery and operations related to Oracle products. The ideal candidate should possess good technical skills in Oracle Database and at least one of the Oracle Applications such as Fusion Applications, EBS, PSFT & JDE. Knowledge and experience in Exadata, ExaCS, and Oracle Cloud Infrastructure are also desired. Additionally, candidates should have a solid understanding of technical architecture, operating systems, and networks, coupled with excellent customer-facing skills. Your responsibilities as a TAM will include providing customers with guidance and support throughout the implementation life cycle to ensure optimal use of Oracle products and services. You will work towards maximizing customer satisfaction, referenceability, and revenue streams, acting as a trusted advisor to stakeholders. Building strong long-term relationships with key customer contacts, understanding their industry and technical environment, and translating it into Oracle solutions will be crucial aspects of your role. Collaboration with Sales, Customer Service Managers, and customers to identify needs and propose solutions, as well as coordinating the delivery of Support Services, will be part of your daily tasks. You will engage in account planning, account reviews, and project management activities, ensuring successful customer engagements and risk mitigation. Furthermore, you will be responsible for identifying new opportunities, contract renewals, and executing project management principles. The ideal candidate should have over 11 years of experience in Oracle products, including technical/functional expertise, project/program management experience, and a proven track record in delivering large-scale global application or infrastructure/database projects. Strong commitment to customer satisfaction is essential for this role. If you are a team player with excellent problem-solving, communication, and organizational skills, and possess relevant certifications such as OCI Certified, ITIL Foundation Certification in IT Service Management, or PMP, we encourage you to apply. This position is based in Bangalore, Hyderabad, or Delhi. At Oracle, we value diversity and inclusion as fundamental elements of our culture. Our commitment to creating an inclusive workforce that celebrates diverse insights and perspectives allows us to thrive in an ever-evolving industry. We believe in providing equal opportunities for all individuals, including those with disabilities, and offer reasonable accommodations throughout the recruitment process and in the workplace to ensure everyone can perform at their best. Join us at Oracle, where innovation begins with diversity and inclusion, and every voice is heard and valued to inspire groundbreaking achievements.,