3 Psft Jobs

As a Technical Account Manager (TAM) at Oracle Customer Success Services (CSS), you will be part of a team that enables organizations to optimize their Oracle investments and transition into the cloud with increased value, choice, and confidence. Oracle CSS provides end-to-end managed cloud services for a wide range of business applications, middleware, database, and hardware technologies, offering industry-leading expertise and customer satisfaction. We are looking for an experienced TAM with a strong background in service delivery and operations related to Oracle products. The ideal candidate should possess good technical skills in Oracle Database and at least one of the Oracle Applications such as Fusion Applications, EBS, PSFT & JDE. Knowledge and experience in Exadata, ExaCS, and Oracle Cloud Infrastructure are also desired. Additionally, candidates should have a solid understanding of technical architecture, operating systems, and networks, coupled with excellent customer-facing skills. Your responsibilities as a TAM will include providing customers with guidance and support throughout the implementation life cycle to ensure optimal use of Oracle products and services. You will work towards maximizing customer satisfaction, referenceability, and revenue streams, acting as a trusted advisor to stakeholders. Building strong long-term relationships with key customer contacts, understanding their industry and technical environment, and translating it into Oracle solutions will be crucial aspects of your role. Collaboration with Sales, Customer Service Managers, and customers to identify needs and propose solutions, as well as coordinating the delivery of Support Services, will be part of your daily tasks. You will engage in account planning, account reviews, and project management activities, ensuring successful customer engagements and risk mitigation. Furthermore, you will be responsible for identifying new opportunities, contract renewals, and executing project management principles. The ideal candidate should have over 11 years of experience in Oracle products, including technical/functional expertise, project/program management experience, and a proven track record in delivering large-scale global application or infrastructure/database projects. Strong commitment to customer satisfaction is essential for this role. If you are a team player with excellent problem-solving, communication, and organizational skills, and possess relevant certifications such as OCI Certified, ITIL Foundation Certification in IT Service Management, or PMP, we encourage you to apply. This position is based in Bangalore, Hyderabad, or Delhi. At Oracle, we value diversity and inclusion as fundamental elements of our culture. Our commitment to creating an inclusive workforce that celebrates diverse insights and perspectives allows us to thrive in an ever-evolving industry. We believe in providing equal opportunities for all individuals, including those with disabilities, and offer reasonable accommodations throughout the recruitment process and in the workplace to ensure everyone can perform at their best. Join us at Oracle, where innovation begins with diversity and inclusion, and every voice is heard and valued to inspire groundbreaking achievements.,

The ideal candidate for this position should possess the following attributes: - Good technical skills in Oracle Database with experience in Oracle Applications like Fusion Applications, EBS, PSFT, etc. - Knowledge and experience in Exadata, ExaCS, and Oracle Cloud Infrastructure. - Understanding of Artificial Intelligence and its applications. - Familiarity with technical architecture, operating systems, and networks. - Strong customer-facing skills. - Ability to multitask and maintain composure in high-stress situations. - Strong problem-solving skills and willingness to learn new technologies. - Detail-oriented, organized, and excellent communication skills. - University degree with postgraduate technical or management qualifications. - OCI Certified / ITIL Foundation Certification in IT Service Management / PMP / Azure Cloud Certification. The candidate should have a minimum of 15 years of experience in Oracle products, including Technical/Functional and Project/Program Management. The role will be based in Bangalore/Hyderabad. Responsibilities include: - Providing direction and mentoring to team members. - Demonstrating authority and understanding of customer's business strategies. - Managing Oracle Support relationship with designated large accounts. - Establishing professional relationships with key customer contacts. - Leading complex Account Planning and Account Reviews. - Executing Project and Contract Management. - Contributing to regional and global strategy execution. - Ensuring diversity and inclusion in the workforce. Oracle offers a competitive suite of Employee Benefits, including Medical, Life Insurance, Retirement Planning, and more. The company is committed to fostering a diverse and inclusive culture that values different perspectives and insights. Career Level: IC4 Responsibilities: - Governance - Account Management - Escalation Management - Business Value Generation - Lead Generation About Us: Oracle is a world leader in cloud solutions, using innovative technology to address current challenges. The company values inclusivity and empowers employees to contribute to innovation. Oracle provides global opportunities with a focus on work-life balance and competitive benefits. Employee engagement in volunteer programs is encouraged. Oracle is committed to including individuals with disabilities in all stages of the employment process. Accessibility assistance or accommodation requests can be made by emailing accommodation-request_mb@oracle.com or calling +1 888 404 2494 in the United States.,

Customer Success Services (CSS) is a unit within the Oracle's Customer Service Organization that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project-based one-time services. CSS services team sells from a broad IT-services portfolio both on a fixed price and T&M basis. CSS services are typically requested by large Oracle customers that require the utmost attention to real mission-critical applications and processes. CSS covers the majority of large-scale Oracle customers. Oracle Customer Success Services (CSS) provides unmatched, tailored support that ensures your organization's Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment. CSS is an industry-leading expertise with the highest customer satisfaction to support organizations business every step of the way. Responsibilities Oracle Product Experience - Oracle DB, MW -Weblogic/IDAM etc, Application like EBS/PSFT/Siebel, OCI skills. Lead complex solutions and work with Product SME's for Solution Design Lead Customer workshop, understand the solution and gaps Take ownership forthe solution approach design, and lead the Technical Delivery Team Articulate best practices, understand customer pain points and challenges to arrive at the best fit solution. Build a complete project plan,a phased approach, and resource planning for the complex migration project. Stitch together dependencies across multiple products Act as a Trusted Adviser for customer's business problem Skills 15+ years of Experience in cloud technologies, managing implementation and migration projects. Experience in Discovery & Analysis, Creating Solution Design & Plans. Proven Solution Lead with experience in Large Cloud migrations and Data center migrations. Multi-Domain Expertise (Cloud Infra, Database, Middleware, Applications). Strong Troubleshooting experience covering one or more Oracle Products (Database, Middleware, Applications). Strong persuasive communication skills, presentation skills, documentation & writing skills. Career Level - IC4