Pre-Sales and Technical Support

We are seeking a technically proficient and customer-focused individual to join our team as a Pre-Sales and Technical Support Executive. In this role, you will be responsible for providing pre-sales consultation, post-sales technical support, and solution design assistance for our range of KVM switches, video matrix systems, IP KVMs, control systems, and related AV/IT infrastructure solutions. Key Responsibilities: Pre-Sales Support: - Work closely with the sales team to understand customer requirements and recommend suitable KVM/AV solutions. - Create and deliver technical presentations and product demonstrations to potential clients. - Assist in solution design, preparing BoQ (Bill of Quantity), and supporting proposals for tenders or enterprise projects. - Aid in product positioning and ROI justification during customer meetings. Technical Support: - Provide Level 1 and Level 2 support for KVM and AV solutions to partners and customers. - Troubleshoot hardware, firmware, and connectivity issues such as USB, HDMI, DisplayPort, LAN, etc. - Guide customers through installation, configuration, and integration processes. - Handle support tickets, calls, and emails promptly and professionally. Product Expertise & Enablement: - Maintain a deep understanding of our company's KVM, AV over IP, and control system products. - Conduct training sessions and webinars for channel partners, system integrators, and internal staff. - Gather and communicate customer feedback to the product and sales teams for continuous improvement. Qualifications & Skills: - Bachelor's degree or diploma in Electronics, IT, Computer Engineering, or a related field. - Minimum of 2-5 years" experience in pre-sales, system integration, or technical support within the IT/AV industry. - Solid grasp of networking fundamentals (IP addressing, TCP/IP, VLANs) and various AV signal types. - Previous experience with KVM systems, control room infrastructure, or Pro AV solutions is highly desirable. - Excellent communication and interpersonal skills. - Ability to simplify complex technical information for non-technical audiences. - Willingness to travel for customer meetings, installations, or training sessions. Preferred Certifications (optional): - CompTIA Network+ / A+ - CCNA - AVIXA CTS - ITIL Foundation,