Technical Presales DC Infotech & Communication Limited

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

We are seeking a technically proficient and customer-focused individual to join our team as a Pre-Sales and Technical Support Executive. In this role, you will be responsible for providing pre-sales consultation, post-sales technical support, and solution design assistance for our range of KVM switches, video matrix systems, IP KVMs, control systems, and related AV/IT infrastructure solutions. Your key responsibilities will include collaborating with the sales team to understand customer requirements and propose appropriate KVM/AV solutions. You will prepare and deliver technical presentations and product demonstrations to prospective clients, as well as provide solution design, BoQ (Bill of Quantity), and proposal support for tenders or enterprise projects. Additionally, you will assist with product positioning and ROI justification in customer meetings. On the technical support front, you will offer Level 1 and Level 2 support for KVM and AV solutions to partners and customers. This will involve troubleshooting hardware, firmware, and connectivity issues (USB, HDMI, DisplayPort, LAN, etc.), guiding customers through installation, configuration, and integration, as well as handling support tickets, calls, and emails in a timely and professional manner. To excel in this role, you should have a Bachelor's degree or diploma in Electronics, IT, Computer Engineering, or a related field, along with 2-5 years of experience in pre-sales, system integration, or technical support in the IT/AV industry. A strong understanding of networking basics (IP addressing, TCP/IP, VLANs) and AV signal types is essential, and experience with KVM systems, control room infrastructure, or Pro AV solutions is highly desirable. Excellent communication and interpersonal skills are a must, along with the ability to explain complex technical information to a non-technical audience. Willingness to travel for customer meetings, installations, or training sessions is also required. Preferred certifications such as CompTIA Network+ / A+, CCNA, AVIXA CTS, or ITIL Foundation would be advantageous but are optional for this role.,

Posted 3 days ago

Apply

Pre-Sales and Technical Support DC Infotech & Communication Limited

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

We are seeking a technically proficient and customer-focused individual to join our team as a Pre-Sales and Technical Support Executive. In this role, you will be responsible for providing pre-sales consultation, post-sales technical support, and solution design assistance for our range of KVM switches, video matrix systems, IP KVMs, control systems, and related AV/IT infrastructure solutions. Key Responsibilities: Pre-Sales Support: - Work closely with the sales team to understand customer requirements and recommend suitable KVM/AV solutions. - Create and deliver technical presentations and product demonstrations to potential clients. - Assist in solution design, preparing BoQ (Bill of Quantity), and supporting proposals for tenders or enterprise projects. - Aid in product positioning and ROI justification during customer meetings. Technical Support: - Provide Level 1 and Level 2 support for KVM and AV solutions to partners and customers. - Troubleshoot hardware, firmware, and connectivity issues such as USB, HDMI, DisplayPort, LAN, etc. - Guide customers through installation, configuration, and integration processes. - Handle support tickets, calls, and emails promptly and professionally. Product Expertise & Enablement: - Maintain a deep understanding of our company's KVM, AV over IP, and control system products. - Conduct training sessions and webinars for channel partners, system integrators, and internal staff. - Gather and communicate customer feedback to the product and sales teams for continuous improvement. Qualifications & Skills: - Bachelor's degree or diploma in Electronics, IT, Computer Engineering, or a related field. - Minimum of 2-5 years" experience in pre-sales, system integration, or technical support within the IT/AV industry. - Solid grasp of networking fundamentals (IP addressing, TCP/IP, VLANs) and various AV signal types. - Previous experience with KVM systems, control room infrastructure, or Pro AV solutions is highly desirable. - Excellent communication and interpersonal skills. - Ability to simplify complex technical information for non-technical audiences. - Willingness to travel for customer meetings, installations, or training sessions. Preferred Certifications (optional): - CompTIA Network+ / A+ - CCNA - AVIXA CTS - ITIL Foundation,

Posted 4 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.