Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Hi,
Please find the job details.
We are seeking a motivated and detail-oriented Order Management Specialist with strong Portuguese language proficiency (minimum B1 level) to join our team in Gurugram. In this role, you will manage the end-to-end process of customer order handlingfrom order entry to fulfillmentwhile ensuring a seamless customer experience through timely coordination and resolution of queries. Experience in Order Management or Order-to-Cash (O2C) processes is a plus, but not required.
Key Responsibilities:
1) Manage the complete order lifecycle, including processing customer purchase orders in a timely and accurate manner. 2) Coordinate with internal teams such as Supply Chain and external partners including logistics providers to ensure on-time delivery. 3) Serve as the primary point of contact for Portuguese-speaking customers, addressing inquiries and resolving issues effectively. 4) Monitor order status and proactively communicate updates or delays to customers. 5) Ensure all transactions and communications are properly documented in line with company procedures. 6) Support process improvement initiatives and ensure compliance with internal controls and service level standards.
DATAmundi
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