Customer Success

As a Support Representative, your main responsibility will be to define and execute a Support strategy for enterprise, midmarket, and small customers. You will be tasked with triaging helpdesk tickets, organizing resources to address and resolve the tickets efficiently, while also identifying and implementing opportunities for automation. Additionally, you will provide email and phone support to customers and collaborate with the Development/Engineering team to trace issues and solutions. It will also be part of your role to train teams on product and solution functionalities. The ideal candidate for this position should have hands-on familiarity and experience with support strategies, troubleshooting functions, and working with multiple development leads, teams, and customers. Technical experience in software and technology is required, along with 1-5 years of relevant experience in a similar role. If you believe you meet the qualifications mentioned above, please send your resume to info@nathanresearch.com.,