Customer Support Executive

1 - 5 years

0 Lacs

Posted:4 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Representative, your primary responsibility will be to manage all customer interactions across various channels. You will provide accurate and complete information to customers utilizing appropriate tools and methods. Your duties will include delivering excellent customer service through chat, email, or phone (both voice and non-voice processes). It is crucial to respond promptly with precise information using the available resources. Maintaining a positive, professional, and empathetic attitude towards every customer interaction is essential for ensuring customer satisfaction. Candidates must possess fluency in English, as clear communication plays a vital role in meeting customer needs effectively. Collaboration with team members and other departments is necessary to ensure seamless customer support services. Adherence to all company communication protocols, rules, policies, and procedures is mandatory in this role. The focus should be on consistently delivering high-quality service to achieve excellent results in terms of customer satisfaction, efficiency, and accuracy. The job may require flexibility in working hours, including rotational shifts, based on business requirements.,

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