Pharmacy Sales Assistant

Job Summary:

We are seeking a motivated and customer-oriented Pharmacy Telesales Assistant to join our sales team. The candidate will be responsible for making outbound calls to customers and healthcare professionals, promoting pharmaceutical products, processing orders, and ensuring customer satisfaction.

Key Responsibilities:

• Make outbound calls to existing and potential customers to promote pharmacy products and services
• Receive inbound calls and respond to inquiries regarding product availability, pricing, and order status
• Explain product features, usage, and benefits in a clear and professional manner
• Follow up with customers on order confirmation, delivery, and feedback
• Maintain and update customer databases and call records in CRM software
• Meet daily/weekly/monthly sales targets and KPIs
• Coordinate with the warehouse and logistics team for smooth order processing and dispatch
• Stay updated with product knowledge, offers, and company policies
• Handle complaints professionally and escalate complex issues to supervisors
• Ensure adherence to regulatory and confidentiality requirements related to medical and pharmaceutical data

Requirements:

• Minimum 12th Pass or Graduate (Pharmacy or Science background preferred)
• Previous experience in telesales or customer service, preferably in the healthcare/pharmaceutical sector
• Excellent communication and interpersonal skills
• Basic knowledge of pharmaceutical products is an advantage
• Good command of local language and English
• Proficient in MS Office and CRM systems
• Ability to work in a target-driven environment

Job Type: Full-time

Pay: ₹6,000.00 - ₹8,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person