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2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As a Client Onboard Rep 5 at our organization, you will be responsible for performing relatively complex assignments that directly impact the business by ensuring the quality of tasks or services provided. Working under little to no direct supervision, you may service an expansive and/or diverse array of products/services. It is essential to apply your working knowledge of technical and professional principles and concepts, along with in-depth knowledge of team objectives. You will understand how your assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensuring the quality and service of yourself and others is a key aspect of this role, and you may recommend new options to enhance productivity in accordance with guidelines. Tact and diplomacy are required when exchanging complex or sensitive information with others, and being sensitive to audience diversity is essential. Basic knowledge of the organization, the business, and its policies is also required. You will be typically responsible for resolving basic to moderately complex problems based on practice and precedence, and you should be able to assess the applicability of similar experiences and evaluate options under circumstances not covered by procedures. Your responsibilities will include processing clients" requests related to system set up, cooperating with internal partners to perform systems maintenance, providing responses to client and internal inquiries, preparing documentation for archiving, and applying appropriate bank regulations while processing the requests. Remaining up to date with current procedures, internal rules, external regulations, and following changes in the aforementioned documents will be crucial. You will also be responsible for documenting operation procedure updates, processing clients" instructions with the highest accuracy and effectiveness, verifying and authorizing data entered in the systems, ensuring all queries are dealt with efficiently and timely, and escalating urgent/risk issues through appropriate escalation channels. Additionally, you will cooperate with and support other teams/employees upon supervisors" instructions, perform other crucial tasks instructed by supervisors, ensure high levels of client satisfaction through strong product, process, and client knowledge, identify and suggest process improvements, assist in the implementation of validated process improvements, participate in user acceptance tests of new systems, and execute tasks detailed within this document as well as any other work instructed by the supervisor related to this function. To be successful in this role, you should have previous experience in financial services, knowledge of bank products in the scope of opening and maintaining bank accounts, customer communication experience, knowledge in the field of finances and banking, flexibility, team spirit, loyalty, high attention to detail, good PC skills (Excel, Word), fluency in written and spoken English, ability to work under pressure and meet deadlines, goal-oriented with a desire for new challenges, customer focus, self-motivation with high competency to follow through when facing obstacles, ability to organize your own work and manage time, a flexible and adaptable approach to a constantly changing work environment, assertiveness, demonstrated initiative and creativity in problem-solving, and proficient knowledge of English (written and spoken). A high school diploma or equivalent is required for this position. This is a full-time role in the Customer Service job family group, specifically in the Institutional Client Onboarding job family. The most relevant skills required for this role include those listed above, and for any complementary skills, please refer to the requirements mentioned in the job description or contact the recruiter. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citis EEO Policy Statement and the Know Your Rights poster for more information.,

Posted 21 hours ago

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5.0 - 9.0 years

0 Lacs

karnataka

On-site

The Senior Underwriter (Residential) position requires you to relocate to Pune, Mumbai, or Bangalore and work from the office during US timings night shift (EST). As a Senior Underwriter, your primary responsibilities include reviewing and verifying loan applications, analysing loan risk, ensuring compliance with regulatory standards and company policies, and documenting loan conditions. You will also need to communicate loan decisions effectively and identify portfolio risks from client business practices. Additionally, you may be assigned other tasks by your manager. To excel in this role, you must have a deep understanding of mortgage guidelines for various types of loans such as VA, FHA, FNMA, FHLMC, and USDA. You should be adept at analysing income from tax documents, credit reports, and bank statements. Experience with automated underwriting systems (AUS) and manual underwriting methods is essential, along with knowledge of industry-standard loan origination systems like Encompass, BytePro, Calyx, Empower, or Lending QB. The ideal candidate should have at least 5 years of recent US mortgage underwriting experience and be well-versed in compliance review, disclosures preparation, and closing procedures in the residential mortgage industry. Knowledge of current mortgage policies, compliance laws, and regulations, including TRID, is crucial. Strong attention to detail, time management skills, and commitment to customer service are essential for success in this role. You should be proficient in Microsoft Office, possess strong communication skills, and be able to work independently under pressure while meeting deadlines. Maintaining a positive attitude, punctuality, dependability, and adherence to company policies and procedures are also key aspects of this position. This is a work-from-office role requiring you to work during US hours (India Night Shift).,

Posted 2 days ago

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2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

Join Barclays as an Assistant Vice President in Liquidity Transformation, where your role will involve specific analysis, design, and oversight of initiatives within the Finance Transformation program. You will be hands-on in supporting transformation activities to ensure alignment with finance architecture strategy. At Barclays, we are not just anticipating the future - we are actively creating it. To excel in this role, you should possess the following skills: - Bachelor's Degree (BA/BS) qualification. - Demonstrated experience in Treasury/Financial Analysis, including funding, liquidity risk management, and balance sheet analysis. - Proficiency in utilizing technology solutions to define and propose improvements to reporting processes and data quality. - Knowledge and experience in methodology and interpretation for regulatory reports like FR2052a. Additionally, valued skills may include: - Understanding of liquidity risk management principles. - Ability to maintain reports and enhance efficiency. - Experience in testing and implementing new processes/reports. - Strong verbal and written communication skills, with the ability to compose effective emails and documents. - Familiarity with Investment Banking and Financial Services products, particularly within the Finance function. - Results-oriented mindset with a commitment to follow initiatives through to completion. - Ability to multitask in a fast-paced, high-pressure environment, managing changing priorities and tight deadlines. - Proactive problem-solving skills and the ability to escalate issues through appropriate channels. - Proficiency in PC skills, particularly Microsoft Suite (Excel, Word, Project). - Confidence in challenging opinions with professionalism and a polished presence. - Working knowledge of Visual Basic and/or SQL is advantageous. - Strong work ethic, motivation, and self-starter qualities. - Analytical skills and the ability to work with large volumes of information. - Understanding of the regulatory landscape and changes affecting Foreign Banking Organizations in the USA. You may undergo assessments based on critical skills essential for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, along with job-specific technical skills. This role is located in our Chennai office. **Purpose of the role:** The purpose of the role is to develop business capabilities for Finance across various stages including functional design, data analysis, end-to-end process, controls, delivery, and functional testing. **Accountabilities:** - Functional Design: Support options analysis and recommendations in collaboration with Line SMEs. - Data Analysis/Modelling/Governance: Design conceptual data model and governance requirements as per GDMS standards. - End-to-End Process & Controls: Develop target process, controls design/documentation, and align with organizational design. - Delivery/Implementation Support: Update design/functional requirements throughout the development cycle. - Functional Testing: Develop scripts and data for testing alignment to requirement definitions. **Assistant Vice President Expectations:** - Consult on complex issues and provide advice to People Leaders. - Identify ways to mitigate risk and develop new policies/procedures to support control and governance agenda. - Take ownership of managing risk and strengthening controls. - Collaborate with other areas to keep up with business activity and strategy. - Engage in complex data analysis from multiple sources to creatively solve problems. - Communicate complex information effectively and influence stakeholders to achieve outcomes. All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.,

Posted 2 days ago

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2.0 - 6.0 years

0 Lacs

karnataka

On-site

The FX Prime Brokerage team in Bangalore, India, plays a crucial role as a Middle Office intermediary between Clients and External Brokers, providing support for FX products like Cash, Options, and Metals on a 24/5 basis globally. The team is responsible for client services such as booking, matching, monitoring client positions, settlement queries, reporting, and reconciliations. As a member of this team, you will handle tasks including booking, amendments, client communication, discrepancy resolution, query monitoring, and report generation for internal Global Relationship Managers. You will be responsible for trade activities, including trade bookings, reconciliations, controls, liaising with internal areas, resolving discrepancies, and exceptions. Building and maintaining strong relationships with clients, external brokers, Front Office, Relationship Managers, and onshore teams will be crucial. Monitoring client Credit Utilization, ensuring alignment with business and regulatory requirements, and avoiding operational risks are key aspects of your responsibilities. To excel in this role, a background in the financial services industry with knowledge of FX products and at least 2-3 years of related experience is required. Preferred knowledge in Forwards, Swaps, and Options products, as well as familiarity with DB's systems and processes, is advantageous. Strong organizational skills, attention to detail, communication skills, and PC proficiency are essential. Additionally, you must have a strong customer focus, prioritization abilities, comfort in an international client environment, dedication to servicing a demanding client base, and effective communication skills. As part of the team, you will benefit from a supportive environment that offers training, development, coaching, and continuous learning opportunities. The company culture encourages empowerment, responsibility, commercial thinking, initiative, and collaborative work. Deutsche Bank Group fosters a positive, fair, and inclusive work environment, welcoming applications from all individuals. For further information, please visit our company website at https://www.db.com/company/company.htm. Join us in striving for excellence together every day, celebrating successes, and promoting a culture of empowerment and collaboration within Deutsche Bank Group.,

Posted 2 days ago

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2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

The Client Onboard Rep 5 performs relatively complex assignments with direct impact on the business by ensuring the quality of tasks or services provided. You will work under little to no direct supervision and may service an expansive and/or diverse array of products/services. Your role will require you to apply working knowledge of technical and professional principles and concepts as well as in-depth knowledge of team objectives. It is essential to understand how your assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. You will be responsible for ensuring the quality and service of yourself and others, and may recommend new options to enhance productivity within guidelines. Tact and diplomacy will be necessary when exchanging complex or sensitive information, and you should be sensitive to audience diversity. Basic knowledge of the organization, the business, and its policies is required. You will be typically responsible for resolving basic to moderately complex problems based on practice and precedence, able to assess the applicability of similar experiences, and evaluate options under circumstances not covered by procedures. As a Client Onboard Rep 5, your responsibilities will include processing clients" requests related to system set up, cooperating with internal partners to perform systems maintenance, providing responses to client and internal inquiries, preparing documentation for archiving, and applying appropriate bank regulations while processing requests. You will remain up to date with current procedures, internal rules, external regulations, and document changes, and document operation procedure updates. Additionally, you will process clients" instructions with the highest accuracy and effectiveness, ensure all queries are dealt with efficiently and timely, escalate urgent/risk issues through appropriate channels, and support other teams/employees upon supervisor's instruction. You will also participate in trainings, projects, conference calls, systems testing, and assist in the implementation of validated process improvements. Furthermore, you will ensure high levels of client satisfaction through strong product, process, and client knowledge, identify and suggest process improvements, support the Manager with the quality assurance process, participate in user acceptance tests of new systems, and execute tasks detailed within the document and any other work related to this function as instructed by the supervisor. It is crucial to deliver routine and defined tasks daily while developing knowledge of the broader context in which work is being performed. You should appropriately assess risk when making business decisions, with particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to policies, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency. Qualifications: - Previous experience in financial services preferred - Knowledge of bank products in the scope of opening and maintaining bank accounts - Customer communication experience (internal/external) - Knowledge in the field of finances and banking - Flexibility, team spirit, loyalty - High attention to detail - Good PC skills (Excel, Word) - Fluent in both written and spoken English - Ability to work under pressure and meet deadlines - Goal-oriented with a desire for new challenges - Customer-focused - Self-motivated with high competency to follow through when facing obstacles - Ability to organize work and manage time effectively - Flexible and adaptable approach to a constantly changing work environment - Assertiveness - Demonstrated initiative and creativity in problem-solving - Proficient knowledge of English (written and spoken) Education: - High School diploma or equivalent This position falls under the Job Family Group of Customer Service and the Job Family of Institutional Client Onboarding. It is a full-time role that requires the most relevant skills as listed above. For additional complementary skills, please refer to the requirements mentioned. If you require a reasonable accommodation due to a disability to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. You can also view Citis EEO Policy Statement and the Know Your Rights poster for more information.,

Posted 2 days ago

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7.0 - 11.0 years

0 Lacs

haryana

On-site

As a part of JLL, you will be contributing to shaping the future of real estate for a better world by providing world-class services, advisory, and technology to our clients. We are dedicated to hiring the most talented individuals in our industry and supporting their personal and professional growth through flexible benefits that enhance their work-life balance. Your role will involve creating strategies for success by effectively managing the relationships between Operations Teams, Business Team, and Vendors. It will be crucial to collaborate with various stakeholders while upholding company ethics, stakeholder vision, and JBS's standards to achieve optimal Ops delivery. Key responsibilities include running reports on invoices and orders awaiting approval, analyzing root causes, liaising with contract delivery managers for processing, resolving issues causing invoice delays, monitoring approvals, addressing aged debt reports, and ensuring efficient communication between business delivery managers and Central AP. To excel in this position, you should engage confidently with stakeholders, be goal-driven, organized, and systematic in your approach. Strong communication, analytical, and accounting skills are essential, along with the ability to work independently, identify and solve problems proactively, and deliver under tight deadlines. As an ideal candidate, you should hold a Bachelor's degree in Accounting or Finance, preferably an MBA in Finance, with at least 7 years of experience in PTP. Exposure to RTR profiles and working with international teams is advantageous. Proficiency in Office tools, advanced PC skills, and a process-driven mindset are key requirements. At JLL, we value teamwork, ethics, and excellence, and we are committed to creating a diverse and inclusive culture where every individual is welcomed, valued, and empowered to reach their full potential. By joining our team, you will have the opportunity to work with cutting-edge technology, collaborate with a global workforce, and contribute to sustainable real estate solutions. If this opportunity aligns with your values and aspirations, we encourage you to apply and become a part of our mission to shape the future of real estate for a better world. Your well-being and professional growth are important to us, and we offer personalized benefits that prioritize your mental, physical, and emotional health. Apply today and let's work together towards a brighter future at JLL.,

Posted 2 days ago

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3.0 - 7.0 years

0 Lacs

haryana

On-site

Genpact is a global professional services and solutions firm that aims to shape the future by delivering outcomes that benefit clients worldwide. With a workforce of over 125,000 individuals in more than 30 countries, we are characterized by our innate curiosity, entrepreneurial agility, and commitment to creating lasting value. Our purpose revolves around the relentless pursuit of a world that functions better for people, driving us to serve and transform leading enterprises, including Fortune Global 500 companies. We leverage our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI to achieve this mission. We are currently seeking applicants for the role of Consultant, Internal Audit & SOX. As a Consultant, you will play a crucial role in managing IA/SOX engagements, working closely with clients in various industries to deliver high-quality services. Key Responsibilities: - Leading client engagements in governance, risk & compliance (GRC), Internal Audits, process reviews, standard operating procedures, and Sarbanes-Oxley (SOX) 404 assessments. - Collaborating with a team to execute projects for diverse clients across industries. - Independently executing projects under the supervision of a Manager for experienced professionals. - Designing audit procedures to achieve desired results and drafting appropriate work programs. - Performing audit work professionally according to approved work programs. - Analyzing evidentiary data to form objective opinions on control system adequacy and effectiveness. - Evaluating if audited areas adhere to control activities in compliance with policies and procedures and align with organizational objectives. - Reporting audit findings, recommending corrections for control deficiencies, operational improvements, and cost reductions. Qualifications: Minimum Qualifications / Skills: - Post-graduate qualification such as MBA or CA. Possession of CFE, CIA, or CISA certifications is a plus. Preferred Qualifications / Skills: - Strong interpersonal skills. - Effective influencer and communicator across all levels. - Excellent written and verbal communication skills, capable of conveying complex messages clearly to diverse audiences. - Uphold high standards of integrity and confidentiality. - Proficient in written communication, including documentation of findings and recommendations. - Ability to conduct compliance, operational, and financial audits independently, from planning to reporting. - Strong planning and organizational abilities. - Thorough understanding of risk, audit, and controllership domains. - Proficiency in PC skills, including Word, Excel, and Visio. - Willingness to travel for client projects for up to 25% of the time. If you are a dedicated professional seeking a challenging yet rewarding career opportunity in the consulting field, we invite you to join our team at Genpact. Apply now to be part of our dynamic and innovative organization that is committed to driving positive change for our clients and the broader community. Location: India-Gurugram Education: Master's or equivalent Job Type: Full-time Job Posting Date: Jul 18, 2024 Unposting Date: Sep 16, 2024,

Posted 4 days ago

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7.0 - 11.0 years

0 Lacs

karnataka

On-site

As a Sourcing Consultant/Sr. Consultant at Societe Generale Global Solution Centre, you will be responsible for developing and executing category sourcing strategies for indirect Business Services & IT Infrastructure commodities. Your role will involve ensuring that contracting and procurement standards are maintained throughout the portfolio, managing specialized commodities such as HR (HR Recruiting, HR Operations), Events, Communication, Marketing, Hardware, Software, and Telecom. You will lead the commodity strategy for identified project management categories by gathering spend data, analyzing spend profiles, assessing opportunities, and analyzing market intelligence. Your tasks will include identifying stakeholders, defining category performance metrics, and developing category strategies to obtain stakeholder acceptance. Your primary goal will be to provide business clients with timely access to leading-edge technologies, products, and services to generate value and competitive advantage in terms of cost efficiency, productivity, responsiveness, and flexibility. You will be responsible for validating the scope of work with stakeholders, determining sourcing options, conducting RFQ, RFP, and RFI exercises, and analyzing bids. Additionally, you will develop and execute sourcing plans, evaluate responses, negotiate contract terms/pricing, and manage adherence to contracts. Moreover, you will be involved in initiating/administering contracting activities, conducting change management activities, initiating supplier management programs, onboarding suppliers, and managing resolution processes. You will gather performance feedback, analyze data, lead management reviews, monitor KPIs, and assist in supplier risk management. Your role will also include documenting and sharing lessons learned to improve processes continuously. The ideal candidate for this role should have a minimum of 7-9 years of experience in sourcing, procurement, and vendor governance. Key competencies required include excellent interpersonal and organizational skills, strong analytical ability, proven leadership skills in a decentralized environment, excellent oral and written communication skills, a degree in Supply Chain Management, and strategic sourcing experience. Experience in category management, senior-level influencing, and advanced financial analysis will be beneficial. Moreover, the ability to comprehend, analyze, and interpret complex documents, solve problems with multiple options, and possess advanced analytical and quantitative skills is essential. Operating autonomously with minimal supervision to achieve strategic objectives, holding a CPSM certification, experience in sourcing indirect corporate services and products, and proficiency in MS applications are also desired qualifications. If you are looking to join a dynamic team at Societe Generale Global Solution Centre, where you can contribute to shaping the future with your initiatives, grow in a stimulating environment, and make a positive impact, then this role may be the right fit for you. Additionally, you will have the opportunity to participate in solidarity actions, contribute to the Group's ESG strategy, and be part of a diverse and inclusive work environment.,

Posted 4 days ago

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3.0 - 7.0 years

0 Lacs

haryana

On-site

Genpact is a global professional services and solutions firm that is dedicated to delivering outcomes that shape the future. With a workforce of over 125,000 individuals spanning across 30+ countries, our team is fueled by curiosity, agility, and the goal of creating enduring value for our clients. Guided by our purpose of relentlessly pursuing a world that operates better for people, we cater to and transform leading enterprises, which includes Fortune Global 500 companies, leveraging our profound business and industry expertise, digital operations services, and proficiency in data, technology, and AI. We are currently seeking applications for the position of Senior Analyst, T&E Audit. As a part of the T&E audit team, you will be tasked with utilizing tools such as Concur and Appzen to carry out your responsibilities effectively. **Responsibilities:** - Play a pivotal role in comprehending project requirements for planning, development, execution, and reporting - Possess experience in service delivery, team management, collaboration with staff at all levels, and supervisory responsibilities - Preferred experience in client-facing roles with an international focus - Utilize T&E tools like Concur, Workday, and AppZen - Demonstrate strong interpersonal skills **Minimum Qualifications / Skills:** - Bachelor's degree in Commerce - Relevant experience in T&E audit and helpdesk support - Proficiency in T&E tools such as Concur, Workday, and AppZen - Proficient in MS Excel and MS Office - Experience in non-audit related tasks - Strong analytical and problemsolving skills - Excellent communication and interpersonal capabilities - Ability to manage multiple tasks and adhere to deadlines - Willingness to work night shifts as per business requirements **Preferred Qualifications / Skills:** - Excellent interpersonal skills in English, both written and oral - Hands-on experience with T&E tools like Concur, Workday, and AppZen - Familiarity with basic process and policy requirements related to T&E - Ability to identify exceptions and non-compliances in T&E - Capability to work under pressure and embrace challenges, with experience in new account transitions being advantageous - Proficiency in multitasking and driving multiple initiatives concurrently - Skill in prioritizing multiple partners - Ability to work effectively with staff at all levels while handling confidential information discreetly - Flexibility and integrity in meeting deadlines - Proficient in PC skills including Word, Excel, and Visio Join us as a Senior Analyst at Genpact in Gurugram, India, where you will have the opportunity to showcase your consulting skills and contribute to our innovative projects and client solutions.,

Posted 5 days ago

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2.0 - 6.0 years

0 Lacs

ahmedabad, gujarat

On-site

The job is located in Ahmedabad, India with working hours from 8 AM to 5 PM. As a Graduate, your responsibilities will include reviewing and verifying patients" information according to insurance company specifications on the site. You will also be tasked with maintaining documentation files containing patient demographic and insurance details. In addition, you will resolve routine patient billing inquiries and problems, as well as follow up on balances due from insurance companies through Interactive Voice Response (IVR) or Customer Service Representative (CSR) channels. To excel in this role, you must possess excellent communication and interpersonal skills. Proficiency in PC Skills, particularly MS-Office and Internet usage, is essential. Knowledge of medical terminology will be considered an additional advantage. This is a full-time position that requires excellent English communication skills, both written and spoken. If you meet the job requirements and are interested in this opportunity, please share your updated CV with glory.m@crystalvoxx.com or contact 75670 60888.,

Posted 6 days ago

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1.0 - 3.0 years

0 Lacs

Gurgaon / Gurugram, Haryana, India

On-site

JOB DESCRIPTION Position Title, Responsibility Level: Senior Executive Function:Operations Reports to - Assistant Manager - Operations Permanent/ Temporary:Permanent Span of Control - Nil Location: Gurgaon-C-61 Fraud Detection Specialist We are seeking talented and self-motivated Fraud/Dispute Detection Specialist to join our Risk Operations team. Our candidate will be responsible for all aspects of reviews as it relates to lending and credit card applications, account openings, fraud referrals, and the review of transactional activity inbound/outbound calls to confirm activity advising and assisting Management in making and implementing strategic decisions and objectives and driving business objectives. Role Should have 1+ years experience in a fraud/dispute and risk related role which includes Fraud prevention on bank accounts, cheques and cards fraud. Should have 1+ years experience of customer service for fraud and risk related Inbound/outbound calls. Reviewing and verifying fraud related requests. Analyzing customer accounts, products and debit/credit card risk and requesting or inquiring for additional information as necessary through outbound calls. Ensuring compliance with regulatory standards. Ensuring compliance with company/client policies and guidelines. Documenting and effectively communicating reasons for the approval/rejection of transactions. Responsibilities Conducts reviews and inquiries on identified and suspicious accounts within the specified systems Completes Inbound/Outbound calls and take appropriate action based upon results. Analyzes and reviews potentially fraudulent activity, to ensure minimal loss to the organization. Coordinates cross-functional communication, to resolve fraud situations and provides recommendations to resolve fraud Interacts with members, as needed, who are reporting fraudulent activity Reviews suspicious documentation submitted for new accounts Compiles information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted Enters and maintains accurate case detail notes for all alerts received and reports type of fraud on each occurrence .Provides escalation and updates to supervisor regarding alerts worked Responds promptly and exercises exceptional communication skills in an effort to optimize each contact with members, partners and external vendors/banks Ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls Performance parameters Productivity Quality / Accuracy Turn Around Time and Cycle Time of work assigned Process Improvement initiatives Domain expertise and certifications scores Schedule adherence, Punctuality and Discipline Organizational Relationships Reports To: Assistant Manager Skills Desirable Skills Attention to detail Commitment and drive for results Questioning, reasoning and analytical Adaptable and Flexible Requires shift-work, including weekends, non-business hours and holidays Business Etiquette Technical Skills Basic strong internet research, Google Docs, and overall PC skills Typing speed of 30 words with high accuracy Soft skills Strong team player Ability to communicate correctly (grammatically and contextually correct) and clearly. Good business writing skills High accuracy at work Self-Discipline, Listening, Patience Education Requirements and Work Experience: Bachelor's degree required. Exceptional English Comprehension Skills Should have 1+ years experience in a fraud and risk related role which includes Fraud prevention on bank accounts, cheques and card fraud. Should have 6 months to 1 year experience of customer service for fraud and risk related Inbound/outbound calls.

Posted 4 weeks ago

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