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3.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Vice President, Product Management Technical Overview Mastercard seeks to define a world beyond cash. To accelerate this mission, we are committed to building and scaling products as well as applications that transform payments of any type through consistent customer experiences. The Customer Connectivity Connect Program is the single front door for customers to manage and grow their business with Mastercard. As Vice President of Product Management-Technical for Connect you will work with a global team to set the vision for this program alongside engineering counterparts; execute upon a clear roadmap driving incremental value through each release; and, provide the necessary stakeholder management and customer engagement both internally and externally to ensure Mastercard is building platforms that scale to the needs of our business and customers. You have a curiosity to keep abreast on the latest technologies and have a proven track record of being a thought leader and influential advocate for building and scaling global platform products. Job Description Lead a global organization defining the structures and operating mechanisms that optimize the skills and execution methodology of your team Own the long-term view (3-5 years) and complete platform portfolio and make trade-off decisions within it Work with other product teams to ensure strategies are aligned Drive a data driven and continuous learning culture across your organization Ensure team culture consistently demonstrates alignment with leadership principles; visibly ties department decisions to leadership principles and tenets Develop a culture of test and learn experimentation and innovation to solve core business and end customer needs in the platform product domain Define and build your own scorecard to continuously monitor and analyze key performance indicators and use this data to drive incremental improvements Rigorously inspect the products and execution metrics of your PM-Ts using your own tech depth and business acumen to assess risks and continuously raising the delivery bar Actively encourage the development of your managers and your technical staff while continuously raising the bar on performance, technical depth, product management results, and people management as you hire new PM-Ts Engage directly with customers to help shape product roadmap Experiences Demonstrated ability to operate with complete independence and autonomy Proven track record of data driven decision making and applying continuous improvement methodologies across teams Demonstrated experience as a leader of leaders with the ability to develop talent (both managers and individual contributors) Able to hold your own in debates with technical architects, engineers, and designers Comprehensive experience in agile delivery methodologies Can communicate to executives, peers, and staff with impact, eloquence, and authenticity Demonstrated experience building organizational relationships, partnering with and influencing executive leadership while commanding the respect of the individual engineers across the organization Formalize best practices into frameworks and evangelizes with other Mastercard teams Help leadership craft responses for escalations of customer/business facing product issues Has thrived and succeeded in delivering high quality technology products/services in a high growth environment where priorities shift rapidly Proven ability to lead in a matrix environment Strong interpersonal and talent management skills, including the ability to identify and develop product management talent Able to understand and navigate complex regulatory requirements Qualifications Business acumen Customer-first mindset Excellent written and verbal communications skills Business and/or software engineering degree preferred Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Posted 14 hours ago
7.0 years
0 Lacs
New Delhi, Delhi, India
On-site
Apply Now Gurugram, India About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose – Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: In Agoda’s Back End Engineering department, we build the scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, and more. These mission-critical systems change frequently with dozens of releases per day, so we must employ state-of-the-art CI/CD and testing techniques in order to make sure everything works without any downtime. We also ensure that our systems are self-healing, responding gracefully to extreme loads or unexpected input. In order to accomplish this, we use state-of-the-art languages like Scala and Go, data technologies like Kafka and Aerospike, and agile development practices. Most importantly though, we hire great people from all around the world and empower them to be successful. Whether it’s building new projects like Flights and Packages or reimagining our existing business, you’ll make a big impact as part of the Back End Engineering team. The Opportunity: Agoda is looking for developers to work on mission critical systems that deal with the designing and development of APIs that serve millions of user search requests a day. In this Role, you’ll get to Lead development of features, experiments, technical projects and complex systems Be a technical architect, mentor, and driver towards the right technology Continue to evolve our architecture and build better software Be a major contributor to our agile and scrum practices Get involved with software engineering and collaborate with server, other client, and infrastructure technical team members to build the best solution Constantly look for ways to improve our products, code-base and development practices Write great code and help others write great code Drive Technical decisions in the organization What You’ll Need To Succeed 7+ years’ experience under your belt developing performance-critical applications that run in a production environment using Scala, Java or C# Experience in leading projects, initiatives and/or teams, with full ownership of the systems involved Data platforms like SQL, Cassandra or Hadoop. You understand that different applications have different data requirements Good understanding of algorithms and data structures Strong coding ability You are passionate about the craft of software development and constantly work to improve your knowledge and skills Excellent verbal and written English communication skills It’s Great If You Have Experience with Scrum/Agile development methodologies Experience building large-scale distributed products Core engineering infrastructure tools like Git for source control, TeamCity for Continuous Integration and Puppet for deployment Hands-on experience working with technology like queueing systems (Kafka, RabbitMQ, ActiveMQ, MSMQ), Spark, Hadoop, NoSQL (Cassandra, MongoDB), Play framework, Akka library #india #newdelhi #Bangalore #Bengaluru #Pune #Hyderabad #Chennai #Kolkata #Lucknow #IT #ENG #4 #Mumbai #Delhi #Noida Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. Copy Link Line WeChat LinkedIn Email
Posted 14 hours ago
7.0 years
0 Lacs
Greater Kolkata Area
On-site
Apply Now Gurugram, India About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose – Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: In Agoda’s Back End Engineering department, we build the scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, and more. These mission-critical systems change frequently with dozens of releases per day, so we must employ state-of-the-art CI/CD and testing techniques in order to make sure everything works without any downtime. We also ensure that our systems are self-healing, responding gracefully to extreme loads or unexpected input. In order to accomplish this, we use state-of-the-art languages like Scala and Go, data technologies like Kafka and Aerospike, and agile development practices. Most importantly though, we hire great people from all around the world and empower them to be successful. Whether it’s building new projects like Flights and Packages or reimagining our existing business, you’ll make a big impact as part of the Back End Engineering team. The Opportunity: Agoda is looking for developers to work on mission critical systems that deal with the designing and development of APIs that serve millions of user search requests a day. In this Role, you’ll get to Lead development of features, experiments, technical projects and complex systems Be a technical architect, mentor, and driver towards the right technology Continue to evolve our architecture and build better software Be a major contributor to our agile and scrum practices Get involved with software engineering and collaborate with server, other client, and infrastructure technical team members to build the best solution Constantly look for ways to improve our products, code-base and development practices Write great code and help others write great code Drive Technical decisions in the organization What You’ll Need To Succeed 7+ years’ experience under your belt developing performance-critical applications that run in a production environment using Scala, Java or C# Experience in leading projects, initiatives and/or teams, with full ownership of the systems involved Data platforms like SQL, Cassandra or Hadoop. You understand that different applications have different data requirements Good understanding of algorithms and data structures Strong coding ability You are passionate about the craft of software development and constantly work to improve your knowledge and skills Excellent verbal and written English communication skills It’s Great If You Have Experience with Scrum/Agile development methodologies Experience building large-scale distributed products Core engineering infrastructure tools like Git for source control, TeamCity for Continuous Integration and Puppet for deployment Hands-on experience working with technology like queueing systems (Kafka, RabbitMQ, ActiveMQ, MSMQ), Spark, Hadoop, NoSQL (Cassandra, MongoDB), Play framework, Akka library #india #newdelhi #Bangalore #Bengaluru #Pune #Hyderabad #Chennai #Kolkata #Lucknow #IT #ENG #4 #Mumbai #Delhi #Noida Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. Copy Link Line WeChat LinkedIn Email
Posted 14 hours ago
10.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Director, Real Estate Services (Capital Projects) Overview As part of Corporate Services, Real Estate Services (RES) department provides strategic support services for Mastercard’s core businesses internally. They include – Real Estate Transactions management (Space acquisition, leasing / sub-leasing & disposition), Capital Project Management (Office Design & Build), Environmental Sustainability, Workplace Safety, Data Center Management, Workplace strategies, Facilities Management & portfolio-wide Lease Administration. RES constantly evolves thru self-transformation - to enhance its functional & operational strategies and challenge the status-quo. As a strategic business partner for core businesses, RES function continues to provide innovative workplace solution across global portfolio. Capital Projects Director role will have overall accountability for driving operational & financial process efficiencies and standardization, in an Optimal & Consistent manner, across its global real estate portfolio. Do you have experience in large scale corporate real estate management across diverse geographies? With expertise in real estate strategies, financial metrics, stakeholder engagement and build / construction management that has had multiple operational & financial complexities? Do you embrace & recognize the importance of having a robust suite of technology products in an agile workplace environment, to meet business needs? Are you an effective communicator who is comfortable communicating with a program’s sponsors / executive management, peer stakeholder teams & external supplier partners across geographies? Are you comfortable challenging the status quo and driving change? Key Roles & Responsibilities Director, Capital Projects will be responsible for assisting Vice President, Global Capital Projects with developing the annual RES capital plan in collaboration with regional RES team / global RES leadership and then accountable for deliverance of the approved capital build plan, in a globally consistent & optimized methodology, for business stakeholders & real estate teams across regions. Director, Capital Projects with assist the Vice President, Global Capital Projects with delivering following key day-to-day responsibilities. Overseeing individual country / city’s capital program management strategies and implementation plan, consistent stakeholder engagement in sync with local workplace strategies that ultimately enhances Mastercard user experience, improves workplace quality, drives cost optimization, and provides best value for business. Providing subject matter expertise & services that support the region’s Real Estates portfolio strategies, thru seamless management of new capital build programs as well as various refurbishment initiatives identified within existing portfolio. Effective management of capital project financial planning, compliance governance & risks management, align all parties with project scope, roles, timelines, budgets etc. Capital Projects Director will plan required resourcing and establish robust execution oversight, and escalation management across multiple projects / local work streams. Within individual capital build programs / projects, the Director, Capital Projects will ensure we drive optimization & consistency in following key aspects. Scope management: including project initiation, collaboration with transaction teams, build timeline & scope planning, global design guideline adherence, change control procedures / approvals. Cost management: resource planning, cost estimation, budgeting and financial control activities. Schedule management: including resource planning, sequencing program tasks, estimating, identifying dependencies, and tracking procedures. Risk Management: risk planning, identification, mitigation, and remediation. Quality management: responsibility for project deliverables including quality control Documentation: Manage project documentation process and ensure completeness. Training: Establish a robust training program that ensures successful transferring of project management best practices and execution methods / activities consistent with the established scope and requirements. Managing scope creep and resolutions effectively, irrespective of program location & size. Communications management: Management of project team communications with key stakeholders and steering committee. Tracking the plan against delivery date milestones & managing stakeholder expectations. Management of key project team meetings and follow-up on action items. Project Change management strategies & planning Partner closely with RES peer functions – Digital Experience team, IT / Networking, Corp. Security, Global Supply Chain, Comms. HR leadership & other business support functions to deliver an all-inclusive and integrated capital program strategy. Director, Capital Projects will be responsible for driving consistency in workplace design & build management thru effective implementation of Mastercard’s global workplace design guidelines, financial reporting tools as well as environmental sustainability principles. Experience & Skillsets Thorough understanding of principles / concepts of corporate real estate - capacity planning, capital build management facilities, and transaction management principles / concepts in a multi-regional portfolio. Ability to engage with executive leadership & present program business cases, financials, design concepts & other debatable subjects effectively / independently. Strong Financial acumen and ability to apply it in conjunction with Operational objectives. Strong understanding of outsourcing in corporate real estate & supplier partner management concepts with special emphasis on project management services. Strong inter-personal skill – ability to connect as well as build rapport with internal / external stakeholders & see them thru conflicting thoughts / decision making process. Strategic thinker with strong analytical skills & ability to provide thought leadership. Strong, clear verbal, written communication /presentation skills. Above average knowledge of Microsoft Office (Word, Excel, and PowerPoint) essential. Analytical bend of mind & comfort with statistical approach is a must. Prepared to undertake travel across portfolio (30% travel required) 10-12 years of prior work experience of working with multi-cultural real estate teams across geographies. A degree / educational qualification in Finance / Architecture / Interior Design / Engineering / AWS will be desirable. Professional accreditations from PMI, GBCI/Green Star/BREEM, IFMA / BIFM, CoreNet Global, RICS (e.g. LEED/Green Star/BREEM, CFM, MCR, and MRICS) in any / all discipline is desirable. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Posted 14 hours ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Senior Quality Engineer Overview We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities. Our Team Within Mastercard – Data & Services The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that are used by some of the world's largest organizations to make multi-million dollar decisions and grow their businesses. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services. Advance Analytics Program Within the D&S Technology Team, the Advance Analytics program is a program that is comprised of a rich set of products that provide accurate perspectives on Credit Risk, Portfolio Optimization, and Ad Insights. Currently, we are enhancing our customer experience with new user interfaces, moving to API-based data publishing to allow for seamless integration in other Mastercard products and externally, utilizing new data sets and algorithms to further analytic capabilities, and generating scalable big data processes. We are looking for an innovative software engineering manager who will lead the team responsible for the design and build of a full stack web application and data pipelines, and thrive in a fast-paced, agile environment. This individual will partner closely with other areas of the business to build and enhance solutions that drive value for our customers. Engineers work in small, flexible teams. Every team member contributes to designing, building, and testing features. The range of work you will encounter varies from building intuitive, responsive UIs to designing backend data models, architecting data flows, and beyond. There are no rigid organizational structures, and each team uses processes that work best for its members and projects. Here are a few examples of products in our space: Portfolio Optimizer (PO) is a solution that leverages Mastercard’s data assets and analytics to allow issuers to identify and increase revenue opportunities within their credit and debit portfolios. Audiences uses anonymized and aggregated transaction insights to offer targeting segments that have high likelihood to make purchases within a category to allow for more effective campaign planning and activation. Credit Risk products are a new suite of APIs and tooling to provide lenders real-time access to KPIs and insights serving thousands of clients to make smarter risk decisions using Mastercard data. Help found a new, fast-growing engineering team! Role Play a crucial part in a technical test lead role to help drive Quality and to build and implement test approaches, automation improvements and monitoring earlier in the development cycle. Undertake Requirements Analysis and identification of business scenarios and user stories to determine applicable test scenarios. Create, manage and maintain test data assets. Develop and execute a) manual exploratory tests and b) automated tests for APIs and GUIs. Collaborate closely with our development teams to enhance our existing software development processes. Partner with developers to improve and automate test and release processes. Help make Quality an integral part of the development process. All About You Must have solid professional software testing experience in complex distributed systems. Must have proven current experience in creating and maintaining data-driven automated testing for distributed systems with good knowledge of Page Object model frameworks. Must have experienced in Smoke, Functional, Regression, Backend, Browser and Non-Functional testing. Must have strong expertise of using Selenium Web Driver (Java 11-17) for automated GUI testing. Expertise in using Postman/SOAPUI Pro for automated API testing and creating automated regression packs. Must have experience in Test or Behaviour Driven Development. Must have experience of using TestNG, Maven and ANT build tools. Must have experience in executing test suites for Stress & load tests using Gatling tool with Scala Proven experience (recent) working in a continuous integration environment with hands on experience of configuration of Jenkins builds and executing tests using Jenkins. Full understanding of test and project delivery life cycles. Ability to analyze application logs and assist engineers by utilizing basic debugging techniques Have experience with defect/requirements management tools. Have hands on experience working with version control tools such as Subversion and GIT. Excellent communication skills, written and verbal Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Posted 14 hours ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Senior Business Analyst Purpose of the Team The Global Business Services Center Financial Systems team acts as consultants supporting the Shared Services Organization and other Mastercard business owners through support of key systems by providing project management, application and end-user support. The team is built upon strong contributors with leadership abilities, consulting mindsets and strong project management skills. The primary responsibility will be the support of Oracle financial application modules and related tools. The ideal candidate will demonstrate strong leadership skills and strong functional knowledge of Oracle e-Business Suite financial applications. Role Manage system enhancements, projects, strategy, setups & system support for assigned Oracle e-Business Suite modules Partner with key business users to provide application overviews (including new functionality), assess automation opportunities and/or provide system training as needed. Collaborate with internal technical teams to facilitate/test issue resolution Provide ongoing Production Support - including problem management. Will include logging tickets, status communication & escalation (as needed). Lead evaluation efforts for new products and/or functionality based on business requirements. Ensure configuration documentation and training guides are updated based on application changes or new functionality. Complete testing efforts timely related to application patching, upgrades, modifications, etc. Create effective business/technical requirements, analysis & documentation for assigned projects. All About You Bachelor's degree in Accounting, Finance, or Information Systems - or equivalent work experience. Functional knowledge of Oracle e-Business Suite version 12 core financial modules Experience with Oracle AR and Cash Management modules and Banking setups preferred Ability to quickly engage and influence business partners – driving change in the organization Proficiency with MS Office applications Knowledge of key Project Management methodologies & tools – including Microsoft Projects and Visio preferred Excellent written & verbal communication skills required – with the ability to effectively communicate & develop strong relationships within a multinational organization Excellent time management and prioritization skills with the ability to independently prioritize and manage assigned projects International & Domestic travel may be required Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Posted 14 hours ago
10.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Manager, Accounting Overview: Mastercard is a global technology company in the payments industry. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview: The Applications team was created to establish Mastercard as the frontrunner in the fast-evolving real-time payments space, and to position Mastercard to be able to incubate the development of new payment flows. The team is responsible for designing, building, and operating the technology that powers Mastercard’s next generation payment applications – Domestic, Cross Border and Bill Payments. Mastercard seeks to define a world beyond cash. To accelerate this mission, we are committed to building & scaling products & applications that transform payments of any type. Real time payment technology is central to this strategy. Do you like to be part of a team that is creating and executing strategic initiatives centered around digital payments? Do you look forward to developing and engaging with high performant diverse teams around the globe? Would you like to be part of a highly visible, strategically important global engineering organization? The Role: What’s it all about and what we expect you to do day to Provide end-to-end support for Finance and Accounting around the open banking product. Areas covered: Journal entry support Reconciliation of Cash/AR/AP Requests for expense account funding VIBAN Assignment and requests from banks Review of unreconciled transactions Exception management over bank activity Ensure accurate and timely reporting (domestic and foreign) in accordance with regulatory requirements. Facilitate inquiries from internal and external stakeholders Lead and support requirements during examinations. Support enhancements of internal controls set-up and on-going management Complete special projects and other duties as needed. All About You And What You Need To Bring Master’s degree in accounting, Finance or related field; 10+ years of statutory accounting Proven experience in managing internal/external audits and statutory reporting Accounting experience: analyze and review month-end, balance sheet and income statement reconciliations Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Posted 14 hours ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Senior Accountant Overview: Global Business Solutions Center (GBSC) drives innovation, empowers solutions, and fosters partnerships. Mastercard's business units and regions utilize GBSC to improve efficiency, enhance customer experience, and achieve results. The Finance Services Teams within GBSC offer comprehensive accounting and reporting solutions globally. GBSC’s Corporate Finance Teams provide control, compliance, and accurate financial information to support smooth operations. This position rolls up into GBSC Corporate Finance Team and primarily involves (but not limited to) managing Cash Accounting, Reconciliations and Month-end closing for Mastercard entities worldwide, and may further evolve for managing complex accounting with greater responsibilities. This role involves collaboration with international stakeholders and various cross-functional teams to manage daily accounting operations, address queries, and implement continuous process improvements. Responsibilities: Responsible for preparing and reviewing General Ledger reconciliations and journal entries as part of month-end close activities. Review Cash and sub-ledger transactions, perform foreign exchange (FX) analysis, and variance analysis to support accurate financial adjustments. Understand the financial impacts and intricate accounting treatments, ensuring strict compliance with regulations, laws, and reporting standards. Support reporting activities preparing various reports, scorecards and dashboards etc. Collaborate with cross-functional teams and handles process improvements, escalations, and BAU tasks. Support internal and external audits, including SOX compliance, and contribute to strengthening control frameworks Identify process gaps, assess and mitigate risks, and implement improvements to enhance operational efficiency. Independently determines complexity of issues, escalates and makes recommendations to leadership. Support the business partner relationship and applies a client-service mentality by addressing ad-hoc requests and queries effectively. Manage special projects and initiatives, including entity transitions, process improvements, and new acquisitions. Drive usage of Artificial Intelligence (AI) and automations for process efficiencies and effectiveness. All About You: Education/Certifications: Bachelor’s degree in accounting or finance MBA/CA Inter – Preferred Knowledge/Experience/Skills: Strong knowledge of accounting concepts and GAAP principles (US GAAP preferred) Strong understanding of subledger and controlling accounts for AP, AR, Intercompany etc Excellent verbal and written communication skills Strong analytical and problem-solving skills Results-oriented with the ability to work under pressure and maintain a structured approach to deliverables Dedicated to achieving key outputs with a sense of urgency and professionalism Preferably experienced with Oracle Financials Strong commitment to customer service excellence, featuring a customer-centric mindset Thorough understanding of MS Excel (Knowledge in PowerBI/Power Automate is beneficial) Drive usage of Artificial Intelligence (AI) and automations for process efficiencies and effectiveness Ability to work collaboratively in a team environment Corporate Security Responsibility All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Posted 14 hours ago
0 years
0 Lacs
Vadodara, Gujarat, India
On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Content Strategy Analyst II Summary Content Strategy and Development (CS&D) provides the technical and operational information that customers and stakeholders need to do business with Mastercard. CS&D is committed to driving the business goals of Mastercard by maximizing the impact of content. We foster solutions to provide the right content, to the right stakeholders, in the right format, at the right time. We accomplish this goal by collaborating with business partners to understand customer needs and deliver timely, high-quality information in a wide range of media and languages. Overview This position involves creating and delivering technical content and publications about Mastercard products and services for our customers. The position involves performing all stages of the processes to publish technical content in online, mobile, and printed formats. It also includes researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies. Are you passionate about technology and finding new ways of doing things that challenge the status quo? Do you enjoy finding new solutions for delivering digital content? Do you enjoy working on a team that interfaces with business partners across the globe? Role Work with cross functional Teams and multiple Business/Product Owners to create and update technical content Ensure updates are made to content in accordance to the CS&D writing standards Manage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels including Web and mobile Provide excellent customer service to our business partners and customers Author in XML or markdown, a tool utilized for content creation and editing Publish technical content to multiple platforms and output types, such as PDF, HTML, and Wiki All About You Possesses strong organizational and time management skills Exhibit strong written and verbal communication skills Willingness to learn new technology programs and process to drive innovation through ingenuity, creativity, and thoughtful risks Adaptable to dynamic change and ambiguity thriving in a fast-paced environment Team player, with the ability to interact and consult with various levels throughout the organization to cultivate and expand partnerships Exhibit the highest degree of professionalism, accountability, and empowerment to drive results Experience with Microsoft Office products Basic understanding of DITA/XML, HTML, and PDF Basic knowledge with MSTP/Chicago/any other technical publication guidelines Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Posted 14 hours ago
0 years
0 Lacs
Vadodara, Gujarat, India
On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Software Engineer II Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The MDES team is looking for a Software Development Engineer who can develop microservices based Enterprise applications using Java J2EE stack. Also, development of Portals which would be either used by customer care, end user, customer representatives etc.. The ideal candidate is the one who is passionate about developing high quality code which is highly scalable, operable & highly available Role Develop (code) Enterprise Application with quality, within schedule and within estimated efforts. Provide estimate for the assigned task Write and execute Unit, Integration test cases Provide accurate status of the tasks Comply with organizations processes. Policies and protects organization’s Intellectual property. Also, participate in organization level process improvement and knowledge sharing All About You Essential knowledge, skills & attributes Hands on experience with core Java, Spring Boot, Spring (MVC, IOC, AOP, Security), SQL, RDBMS (Oracle and PostGRES), Web-services (JSON and SOAP) Hands on experience of using Eclipse/My Eclipse IDE Hands on experience of writing Junit test cases, working with Maven/Ant/Gradle, GIT Experience of working with Agile methodologies. Personal attributes are strong logical and Analytical Skills, design skills, should be able to articulate and present his/her thoughts very clearly and precisely in English (written and verbal) Additional/Desirable Capabilities Experience of working in Payments application Domain Hands on experience of developing microservice application & deploying them on any one of the public cloud like Google, AWS, Azure Hands on experience on Kafka, Zookeeper Knowledge of Security concepts (E.g. authentication, authorization, confidentiality etc.) and protocols, their usage in enterprise application Knowledge of Design Patterns Hands on experience of working with tools like Mockito, JBehave, Jenkins, Bamboo, Confluence, Rally Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Posted 14 hours ago
0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Business and Marketing Insights Product Manager, South Asia Overview This role is a part of the regional product management team of the Business & Market Insights Product Group and will focus on South Asia. This includes: Full P&L ownership Determining and driving forward the product innovation agenda and product road map especially for the division including any local partnerships and builds. Ensuring successful sales of the product through Mastercard’s sales teams Ensuring flawless delivery of the product and maintaining the highest standards of quality in our customer relationships Candidates for this role will likely have answered ‘yes’ to the following questions: Do you have a track record of successfully managing a P&L? Are you comfortable with rigorous and advanced analytics, consulting and/ or data solutions? Do you have a background or exposure to building products, and developing intellectual capital? Do you have experience successfully leading and influencing teams? Are you motivated by working in a flat hierarchy and making broad contributions? Are you interested in solving problems through technology and software? Do you have experience working across the financial institutions and/or retail sectors? Role Accountability and end-to-end responsibility for delivering top and bottom line success for the Business & Market Insights Product Group for South Asia Ability to effectively build and prioritize the regional product road map to meet division needs Innovative leadership to continue evolving our product suite and drive future success Interface with Mastercard leadership across the organization to represent the suite of products Provide expert sales support and ensure close partnership with the Sales team so they are fully equipped to sell the products Ability to be a client-facing expert sales resource Development and refinement of Delivery models to ensure flawless and efficient Delivery Ensure our solutions remain market leading/competitive Build strong relationships across Mastercard at all levels All About You Experience with software and / or analytic products, product management & go-to market strategy Strong structured problem solving and project management skills Experience effectively leading teams Desire to roll up sleeves and make direct contributions Strong collaboration and ability to partner effectively with virtual, fast-paced teams Interest in technology and desire to apply technology to solve problems Excellent communicator & ability to influence without authority Demonstrated ability to build relationships with both working teams and senior executives Knowledge of the financial services industry, ideally including both retail banking and payments, retail & commerce nice to have Bachelor’s degree required, advanced degree preferred Corporate Security Responsibility All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Corporate Security Responsibility All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Posted 14 hours ago
20.0 years
0 Lacs
Mumbai, Maharashtra, India
Remote
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Vice President, Consumer Acquisition & Engagement, Product Management VP, CAE Product Management Lead CAE places Mastercard in the heart of our customer’s consumer engagement strategies. Our vision is to become the partner of choice for Issuers and Merchants leveraging our solutions to drive profitable consumer engagement and Mastercard Preference. Mastercard is the largest payments marketing and loyalty provider globally with more than 20 years of driving successful consumer engagement with more than 2500 clients and 300M consumers on our products. In order to deliver simple, seamless cardholder/consumer experience and drive value to Issuers and merchants though differentiation we are seeking a VP, CAE for the SOA ( South Asia) division. This role is responsible for driving execution of commercialized (global and regional) products as relevant; develop localized product and service capabilities through local partnerships; provide knowledge of local market landscape, regulatory implications on growth, developing go-to-market plans and identify new revenue or business development opportunities. Partnering with the SOA division (IMK, P&I) and Services leads to execute product strategies to support services revenue growth and contribution to the SOA division. The CAE team partners with the account team and Services sales on business development opportunities for Merchants and all Issuers accounts. As such they are responsible for taking existing CAE products to the market as solutions, as well as providing regional and global product teams with feedback from the market in terms of sizing the market opportunity and how products are perceived by existing or potential customers. The role combines partner management, product, commercialization and program management and partners with Services Sales on new business development. The person will need to have personal ambition and drive and be able to work independently from close supervision to skillfully manage all components of the business. Can you demonstrate strategic thinking and how that applies to business objectives and business development activities? Do you have a proven track record in product, commercialization and business development? The Role CAE market lead for SOA is responsible for delivering financial results across all CAE products (Rewards, Offers, Marketing Services, DY) against set objectives for the SOA division. Partnering with the account management team to develop account plans that protect existing revenue and drive growth. Partners with Services Sales team to identify and deliver on new business opportunities Provision of original thought to resolve issues and create new loyalty, Marketing and Consumer engagement business opportunities Ability to think strategically and develop both short and long term strategy for continuous growth and development and translating this into tangible annual roadmaps, priorities and tactical initiatives Oversee implementation and development of new CAE product & platform launches in the division Identify partnership opportunities and strategic partners to build a growing base of Mastercard related assets focused on customer-led product constructs. Leverages In-Market expertise to lead In-Market product strategy, product roadmaps & priorities, cross-product integration and leveraging market insights to differentiate from competitors Acts as an expert, advocate and champion for designated products to internal and external stakeholders The role reports directly to CAE AP Regional Lead. Experience, Knowledge , Skills Led complex, international, cross-functional programs Extensive success building relationships with global multi-cultural teams and coordinating remote teams Proven ability to build collaborative working relationships with internal and external stakeholders Product and partner management experience Deep understanding of issuers and merchants business needs and ability to pro-actively address these needs with CAE solutions. Background in consumer banking or selling to consumer banking clients, ideally in cards business, therefore having knowledge of the payments and card industry. Leading and managing through change Experience in loyalty industry and partnerships an advantage. Strong interpersonal and leadership skills; will need to be “hands-on” and able to function without a large infrastructure around him/her, yet still being able to leverage support from Regional and Global Office Strong sense of ownership and accountability Excellent verbal & written communication and presentation skills Highly proactive and self-driven individual who is comfortable operating in a fast-paced business environment, has strategic intent with a strong orientation to delivering tactically Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Posted 14 hours ago
0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Senior Vice President, Business Development NON FI , South Asia About Us MasterCard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment.Join the industry’s most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world – A World Beyond Cash. SVP – Business Development; Non FI - South Asia Overview The SVP BD, Non FI’s, South Asia will lead strategic partnerships and business development with five sets of ecosystem participants - Merchants, Acquirers, Channel Partners, Digital & Fintech players and Public Sector entities in India, Nepal & Bhutan. Players in these segments have a critical role in influencing network choice by consumers & Issuers, they drive new ways and places to pay, they determine use of particular solutions and capabilities, they can directly consume Mastercard Value Added Services, they enable scaling of our Digital strategy, are critical to piloting and scaling new and viable use cases and help us drive an simplified consumer user experience. Customer & geography diversification is a key strategy for Mastercard’s continued growth. With rapid digitization and democratization of payments in India, winning in these new customer segments is even more crucial for Mastercard to accelerate secular growth, win profitable share, drive innovation, and achieve scale and relevance. The individual will collaborate with global, regional, and country management teams to ensure successful execution and results. Additionally, the role requires liaising with product & solutions, finance, franchise, legal, and regulatory teams. The individual will lead and manage a large team (25+) of expert Sales & Business Development located across South Asia, who will provide dedicated focus on the five segments. This is a strategic Business Development role and requires a deep knowledge of payments technology, strong ecosystem connects, superior commercial acumen, evolved sales & business development skills, superior communication ability and proven leadership skills. The incumbent will initiate conversations with C Suite decision makers and must be able to operate at a strategic level, manage operations, and represent voice of the market/customers to internal stakeholders. The role will have responsibility for delivering the following KPIs: Growing Acquiring revenue and volume Acceptance growth and efficiency Capturing new flows – consumer and commercial Co brand signings and volume Services Sales Developing new solutions with partners Driving network preference across segments Team productivity and performance The position reports to the Division President – South Asia Leadership: Lead the Non-Financial Institutions Business Development team for South Asia, overseeing sales, in-year revenue, acceptance targets, commercial flows, cobrands, and profitability. Strategic Engagement: Formulate and execute a robust sales strategy and engagement plan with fintech players across India, targeting priority customers and segments. Sales Expertise: Leverage integrated solutions to drive sales and revenue goals, build a strong sales pipeline, and monitor opportunities within the division. Relationship Building: Forge relationships with government, regulatory, and industry bodies, and drive engagement on policy development for the digital ecosystem. Financial Management: Ensure consistency in financial assumptions, methodologies, and approaches to drive decision-making and performance reporting, in conjunction with finance. Strategic Conversations: Initiate and maintain strategic business conversations with C-Suite executives to position the company as a trusted partner. Internal Collaboration: Develop relationships with internal stakeholders to ensure high awareness of products and services. Team Leadership: Lead a high-performing, motivated, and diverse business development team across various segments and locations. Supervise, coach, and influence team structure, and proactively develop employees as organizational resources. All About You Experience: In-depth experience in a market sales environment, managing BD activities, unearthing opportunities, engaging strategic customers, and closing new business. Experience in a Payment Network will be a clear advantage. Track Record: Proven success in identifying opportunities, growing sales, and managing complex deals. Strong commercial drive with the ability to build and monetize senior client relationships. Product Knowledge: Rich experience across multiple product lines and segments, particularly in sales or running a cards business. Skills: Strong analytical and modelling skills, project and relationship management skills, and a proven track record of managing simultaneous initiatives and diverse stakeholders in a multicultural/matrix environment. Networking: Very strong networker with the ability to listen, build common ground, and influence stakeholders to advance the company's value proposition. Leadership: Excellent people leader with strong negotiating and influencing skills, capable of leading both direct and indirect teams. Ability to identify challenges and proactively resolve them, leading and inspiring from the front. Results-Driven: High preference for action, results-driven, and disciplined in delivering sales targets. Coaching: Experience in supervising and coaching sales teams and establishing effective processes/standards. Technology Savvy: Understanding and leveraging payments technology and innovation to drive results. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Posted 14 hours ago
10.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Principal – Strategy Consulting - Financial Services – India (Mumbai/Gurgaon) $$ Excellent Base & Bonus $$ Our client is seeking a dynamic and accomplished Principal to join their Financial Services practice in India. This is a unique leadership opportunity to shape and grow a high-impact practice area at the forefront of industry transformation. As Principal, you will lead strategic engagements with top-tier banking clients, drive business development, and act as a thought leader in shaping their presence in the Indian financial services market. You’ll bring a deep understanding of the banking ecosystem—retail, commercial, payments, risk, digital, or regulatory—and a strong network of industry relationships. Key Responsibilities Build and expand the Financial Services practice in India , with a primary focus on banking clients . Lead high-impact strategy consulting engagements, delivering actionable, data-driven insights and transformative solutions. Drive business development by identifying growth opportunities, leading proposal efforts, and strengthening client relationships. Bring domain expertise across retail and commercial banking, digital transformation, risk management, payments , and regulatory change . Provide thought leadership on emerging trends and innovations in banking and financial services. Mentor internal teams, contributing to capability-building and domain upskilling. Qualifications 10+ years of experience in management consulting, banking, or financial services with a strong focus on strategy in the banking sector . Proven track record of leading large-scale consulting engagements and delivering results for banking clients. Demonstrated ability to build and sustain C-level relationships and drive business development. MBA from a Tier-1 business school (IIMs, ISB, XLRI, etc.) is required. Why Join Us? Be part of a globally recognized consulting firm with a strong commitment to innovation and impact. Work with industry leaders and high-growth clients on their most strategic challenges. Lead the growth of a strategically important practice with strong backing and autonomy. Shape the future of banking in India through meaningful client partnerships and cutting-edge solutions. Please send your CV in confidence, to James Purdie at TRIBE GLOBAL SEARCH – JAMES@TRIBEGLOBALSEARCH.COM We regret that only shortlisted candidates will be contacted.
Posted 14 hours ago
2.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Quality Assurance Analyst I We are seeking a Performance Test Engineer with 2 to 5 years of experience in enterprise-level performance testing. The ideal candidate will report to the performance testing lead and work closely with the development team to build and execute performance test suites, analyze results, and document reports. Role The test engineer will be a part of an agile team conducting performance tests on applications and products. Responsibilities Include Preparing load test scripts in JMeter. Performing load, endurance, scalability, and spike tests. Analyzing test results to identify bottlenecks and performance issues. Documenting test results. Logging defects in Jira. Generating test data for defined tests, recognizing test environment preparation needs, executing existing test plans, and reporting results. Participating in requirements reviews, story elaborations, and testing activities. Collaborating closely with developers to understand applications and analyze performance issues. Sharing experience and insights by suggesting process improvements. Conducting demos of test results for stakeholders. Skills Relevant work experience in conducting performance testing of mission-critical applications. Knowledge of QA processes and testing methodologies. Experience in creating workload models and collecting performance requirements from stakeholders. Ability to create Performance Test Plans and Performance Test Reports. Hands-on experience with tools such as JMeter, LoadRunner, and BlazeMeter. Proficient in API testing, with experience using tools like Postman and Insomnia. Familiarity with different protocols and API/Web services. Experience in performance monitoring and analysis using tools like Dynatrace, Splunk, AppDynamics, Windows Performance Monitor, and Grafana. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Posted 14 hours ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Software Engineer I Overview As a Software Engineer on the Mastercard Commercial Acceptance (CAS) team, you’ll work with modern full-stack development practices & tools to create world-class microservices and web applications. We’re building a global business-to-business (B2B) technology platform to help businesses of all sizes streamline how they manage payments when buying or selling products & services. As a global business, you’ll join a 2-pizza team for Mastercard to deliver software operating at-scale, and requiring focus on performance, security, and reliability. You will work in our Mastercard technology location Pune, that provides a state-of-the-art environment for technology teams to thrive in our collaborative, Agile engineering culture. You will be a contributor in how Mastercard transforms the B2B space to standardize, automate, and optimize digital payment efficiency for Buyers and Sellers. Role Contribute to the planning, design and development of microservices on your team. Build and own full-stack applications & services using Angular, Java and PCF. Deliver code with exceptional quality and security that operates at scale. Participate in code reviews, retrospectives, and submit Pull Requests using Git. Collaborate with software engineers, test engineers, TPMs and PM-Ts. Ensure that you use 12-factor app design principles in your development. Ensure that systems you create comply with Mastercard engineering best practices and governance models including security, operations, and Enterprise Architecture requirements. All About You You have a solid foundation in Computer Science fundamentals. You have experience with web technologies including HTML5, CSS, Javascript, and front-end frameworks such as Angular. You have experience building applications using Java and PCF. You have experience using storage technologies such as such as PostgreSQL or Oracle and delivering solutions that leverage them at massive scale. You have exposure to automated testing and releasing software in a continuous delivery model using Git. You enjoy working in an Agile team focused on continuous improvement. You have a strong desire to learn best practices, modern software architecture and collaborate within a team. You are passionate about the art of delivering the highest quality software to customers. You have excellent communication skills with both technical and non-technical people. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Posted 14 hours ago
3.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
📍 Location: Mumbai | 🕒 Full-time We’re looking to strengthen our Accounts Receivable team with professionals who are great at follow-ups, relationship management, and meeting targets—without the need for extensive travel. If you have experience in sales, client servicing, or coordination roles and are now looking for a more stable, office-based opportunity, this role could be a perfect fit for you. Key Responsibilities: Follow up with clients for payments via phone and email. Track and manage receivables using basic Excel tools. Build and maintain strong working relationships with clients. Coordinate with internal teams for smooth operations. Meet collection targets within defined timelines. Ideal Candidate Profile: 2–3 years of experience in sales, account management, or client servicing. Comfortable communicating professionally via calls and emails. Organized, proactive, and target-driven. Basic knowledge of Excel. Strong spoken English skills. Preferred (but not mandatory): Background in FMCG, retail, advertising, media, event management, or call centers. Looking to transition from travel-based roles to office-based work.
Posted 14 hours ago
3.0 years
0 Lacs
Bhilai, Chhattisgarh, India
On-site
Job description Company Description Suraj Soni & Associates , situated at Nehru Nagar West, Bhilai, Chhattisgarh are one of the leading firm in the country, set up to cater to the growing requirements of in all sectors. We have strengthened the business of the customers through proactive product development, timely delivery and superior product attributes by reinforcing innovation, cost leadership and premium quality. Role Description: (Only Local Candidates Required) The Candidate must have Minimum 3 years of experience as accountant. The Candidate must have experienced in Tally , GST, TDS, TCS, Daily billing, E- Invoice, E- Way Bill, General Accountancy work. CA firm Experienced candidate will be preferable. Requirements: Knowledge in basic principle of accountancy hands on experience in tally prime - Maintain Books of Accounts in tally & Finalisation of accounts E-invoicing and e-way bill GST reconciliation one month basis GST returns including annual GST audit TDS Working Auditing / audit exposure, related reporting abilities is an added advantage ROC / MCA related exposure is an added advantage. Preparation of financial reports as per management needs in excel. Manage payments, related communications, and bank related activities.
Posted 14 hours ago
6.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who We Are Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries. Today, we’ve digitized payments for more than 4,500+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started! With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description We, at Flywire, are seeking a Senior Service Centre Specialist. You will support the overall employee experience by handling operational people team tasks, including onboarding, employee relations, and data management, while also contributing to the development and implementation of People Team policies and procedures. You will act as a critical thinker to bridge between employees and the broader People function, ensuring smooth operations and a positive employee experience. Key Responsibilities Onboarding & Offboarding: Managing the process of bringing new employees on board and offboarding departing employees, ensuring a smooth transition. Employee Relations: Addressing employee inquiries, resolving issues, and fostering a positive work environment. Workplace Experience: Assisting in the physical workspace programs including lease management, workspace utilization, workspace events, workspace amenities & benefits, workspace maintenance & security. People Data Management: Maintaining accurate employee records, processing documentation, and generating reports related to personnel activities. Support internal and external audits by ensuring data is complete, well-documented, and audit-ready in compliance with regulatory and organizational requirements. Benefits Administration: Supporting the administration of employee benefits programs, including health insurance, retirement plans, and other perks. Learning & Growth: Supporting the learning management tool with timely learning assignments while partnering with various teams to integrate learnings into the system of record. Policy Implementation: Assisting in the development and implementation of People policies and procedures. Compliance: Ensuring compliance with relevant labor laws and regulations. People Systems & Tools Management: Utilizing and maintaining People Systems & Tools. Process Improvement: Identifying opportunities to streamline People processes and improve efficiency while continuously improving the candidate, employee, manager, leadership & people team experiences. Support for People Teams: Collaborating with other People teams on various projects and initiatives. In essence, a Senior Service Centre Specialist is a key contributor to creating a positive and efficient workplace by ensuring smooth People operations and supporting employee well-being. Qualifications Here’s What We’re Looking For: Typically a Bachelor’s degree, preferably in Human Resources, Business Management, or a related field. 6+ years of experience in Human Resources, with exposure to 3+ years of global experience. Working hours from 1pm to 10pm IST (inclusive of 1 hour lunch break). Strong organizational skills, attention to detail, and the ability to manage tasks efficiently in a fast-paced environment. Solid understanding of HR principles, policies, and practices, with a high level of confidentiality and professionalism. Excellent communication and interpersonal skills, with the emotional intelligence to support diverse teams and balance employee and business needs. Proactive, adaptable, and resourceful — a self-starter who thrives in a collaborative environment and is comfortable wearing multiple hats Additional Information What We Offer: Competitive compensation, including Restricted Stock Units Employee Stock Purchase Plan (ESPP) Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media Dynamic & Global Team (we have been collaborating virtually for years!) Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Posted 14 hours ago
7.0 years
0 Lacs
Lucknow, Uttar Pradesh, India
On-site
Apply Now Gurugram, India About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose – Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: In Agoda’s Back End Engineering department, we build the scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, and more. These mission-critical systems change frequently with dozens of releases per day, so we must employ state-of-the-art CI/CD and testing techniques in order to make sure everything works without any downtime. We also ensure that our systems are self-healing, responding gracefully to extreme loads or unexpected input. In order to accomplish this, we use state-of-the-art languages like Scala and Go, data technologies like Kafka and Aerospike, and agile development practices. Most importantly though, we hire great people from all around the world and empower them to be successful. Whether it’s building new projects like Flights and Packages or reimagining our existing business, you’ll make a big impact as part of the Back End Engineering team. The Opportunity: Agoda is looking for developers to work on mission critical systems that deal with the designing and development of APIs that serve millions of user search requests a day. In this Role, you’ll get to Lead development of features, experiments, technical projects and complex systems Be a technical architect, mentor, and driver towards the right technology Continue to evolve our architecture and build better software Be a major contributor to our agile and scrum practices Get involved with software engineering and collaborate with server, other client, and infrastructure technical team members to build the best solution Constantly look for ways to improve our products, code-base and development practices Write great code and help others write great code Drive Technical decisions in the organization What You’ll Need To Succeed 7+ years’ experience under your belt developing performance-critical applications that run in a production environment using Scala, Java or C# Experience in leading projects, initiatives and/or teams, with full ownership of the systems involved Data platforms like SQL, Cassandra or Hadoop. You understand that different applications have different data requirements Good understanding of algorithms and data structures Strong coding ability You are passionate about the craft of software development and constantly work to improve your knowledge and skills Excellent verbal and written English communication skills It’s Great If You Have Experience with Scrum/Agile development methodologies Experience building large-scale distributed products Core engineering infrastructure tools like Git for source control, TeamCity for Continuous Integration and Puppet for deployment Hands-on experience working with technology like queueing systems (Kafka, RabbitMQ, ActiveMQ, MSMQ), Spark, Hadoop, NoSQL (Cassandra, MongoDB), Play framework, Akka library #india #newdelhi #Bangalore #Bengaluru #Pune #Hyderabad #Chennai #Kolkata #Lucknow #IT #ENG #4 #Mumbai #Delhi #Noida Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. Copy Link Line WeChat LinkedIn Email
Posted 15 hours ago
1.0 - 2.0 years
0 Lacs
Jaipur, Rajasthan, India
On-site
Job description Greetings from Infosys BPM Ltd., We are hiring for Senior Process Executive (Banking & Capital Market) in Jaipur , please walk-in for the interview on 31st JULY 2025 at Jaipur. Note: Please carry a copy of this email to the venue. Interview Time: 10 AM to 1 PM Interview Date: 31st JULY 2025 Interview Location: Jaipur Location Interview Venue: Infosys BPM Limited, Mahindra World City (SEZ) Jaipur Ltd, Village Kalwara, Tehsil Sanganer, Off National Highway No. 8,Jaipur- 302037 Rajasthan, India Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for Senior Process Executive (Banking & Capital Market) Job Location : Jaipur Qualification : Any graduate Experience : 1-2 Years Job Description: Senior Process Executive Location: Jaipur Employment Type: Full-Time. Responsibilities: Please find below JD for Capital Market Skills Experience in wire payments & payments processing. Excellent verbal and written communication skills. Proficiency in using financial software and transaction processing systems. Ability to work independently and collaboratively within a team. Proven ability to handle multiple tasks and manage transaction workflows effectively. Attention to detail and accuracy in handling financial data. Achieving predefined targets with reliability. Knowledge on IRA accounts, Advisory & Investor services is an added advantage. Core knowledge in banking Experience in loan originations and financial document review. Relevant banking domain experience, minimum of 3-5 years, with a preference for originations work. Excellent communication and problem-solving skills. Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Documents to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd
Posted 15 hours ago
2.0 years
0 Lacs
Thane, Maharashtra, India
On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Customer Support Specialist-1 Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Overview The Customer Delivery & Engagement team is looking for a Customer Support Specialist within our Subscription Management product line to drive our customer experience and product efficiacy by consistently executing on customer cancellation requests. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. About The Role Efficiently manage cancellations and monitor cancellation status for merchants Initiate and execute workflows for cancellations at various stages of the cancellation journey with merchants Provide friendly and efficient customer service support via chat, calls, emails, and other channels Proficiency in understanding subscription terms and pulling relevant information from internal systems to support Account Management, Sales, and other queries Conduct outbound calls to customers for subscription management and issue resolution Handle incoming queries from customers and merchants, ensuring timely resolution and escalation when necessary Collaborate with cross-functional teams to improve processes and enhance the customer experience Maintain accurate records and documentation of customer interactions and issue resolutions All About You Comfortable working full-time in English Minimum of 2-3 years of work experience in an International Call Center (US Voice Process or UK Voice Process) Demonstrated ability to deliver excellent customer service and resolve issues with good judgment Strong analytical abilities for troubleshooting and problem-solving Appreciation for routine tasks and ability to follow clear instructions Comfortable multitasking to manage calls, emails, and chats simultaneously in an outbound calling process Strong communication skills, both verbal and written, with a friendly and professional tone Ability to adapt to a fast-paced and technologically advanced environment Detail-oriented with strong organizational skills and the ability to prioritize tasks effectively Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Posted 15 hours ago
2.0 years
0 Lacs
Thane, Maharashtra, India
On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Customer Support Specialist-2 Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Overview The Customer Delivery & Engagement team is looking for a Customer Support Specialist within our Subscription Management product line to drive our customer experience and product efficiacy by consistently executing on customer cancellation requests. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. About The Role Efficiently manage cancellations and monitor cancellation status for merchants Initiate and execute workflows for cancellations at various stages of the cancellation journey with merchants Provide friendly and efficient customer service support via chat, calls, emails, and other channels Proficiency in understanding subscription terms and pulling relevant information from internal systems to support Account Management, Sales, and other queries Conduct outbound calls to customers for subscription management and issue resolution Handle incoming queries from customers and merchants, ensuring timely resolution and escalation when necessary Collaborate with cross-functional teams to improve processes and enhance the customer experience Maintain accurate records and documentation of customer interactions and issue resolutions All About You Comfortable working full-time in English Minimum of 2-3 years of work experience in an International Call Center (US Voice Process or UK Voice Process) Demonstrated ability to deliver excellent customer service and resolve issues with good judgment Strong analytical abilities for troubleshooting and problem-solving Appreciation for routine tasks and ability to follow clear instructions Comfortable multitasking to manage calls, emails, and chats simultaneously in an outbound calling process Strong communication skills, both verbal and written, with a friendly and professional tone Ability to adapt to a fast-paced and technologically advanced environment Detail-oriented with strong organizational skills and the ability to prioritize tasks effectively Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Posted 15 hours ago
2.0 years
0 Lacs
Thane, Maharashtra, India
On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Customer Support Specialist-3 Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Overview The Customer Delivery & Engagement team is looking for a Customer Support Specialist within our Subscription Management product line to drive our customer experience and product efficiacy by consistently executing on customer cancellation requests. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. About The Role Efficiently manage cancellations and monitor cancellation status for merchants Initiate and execute workflows for cancellations at various stages of the cancellation journey with merchants Provide friendly and efficient customer service support via chat, calls, emails, and other channels Proficiency in understanding subscription terms and pulling relevant information from internal systems to support Account Management, Sales, and other queries Conduct outbound calls to customers for subscription management and issue resolution Handle incoming queries from customers and merchants, ensuring timely resolution and escalation when necessary Collaborate with cross-functional teams to improve processes and enhance the customer experience Maintain accurate records and documentation of customer interactions and issue resolutions All About You Comfortable working full-time in English Minimum of 2-3 years of work experience in an International Call Center (US Voice Process or UK Voice Process) Demonstrated ability to deliver excellent customer service and resolve issues with good judgment Strong analytical abilities for troubleshooting and problem-solving Appreciation for routine tasks and ability to follow clear instructions Comfortable multitasking to manage calls, emails, and chats simultaneously in an outbound calling process Strong communication skills, both verbal and written, with a friendly and professional tone Ability to adapt to a fast-paced and technologically advanced environment Detail-oriented with strong organizational skills and the ability to prioritize tasks effectively Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Posted 15 hours ago
5.0 years
0 Lacs
Gurugram, Haryana, India
On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Senior Analyst, Business Transformation and Revenue Operations-2 Overview Services is Mastercard's professional services arm, focused on driving value beyond payment transactions. We harness the power of our transaction data, deep payments expertise and vast network of merchant and FI partners to offer holistic solutions to our customers. Our solutions comprise consulting, data insights, marketing services, loyalty and analytics platforms and more. Discover more at Mastercard Services Insights and Enablement helps improve efficiency and drive smarter decisions for Services business unit, with use of data, technology and operational excellence. About The Role As Senior Analyst - Business Transformation and Revenue Operations, you are expected to: Develop a strong understanding of our business environment Engage with key stakeholders (Sales, Product, Delivery, Compliance, Technology, Finance, etc) and act as an Internal Consulting partner to understand pain-points related to their business model and operational processes Comprehend current state processes via stakeholder conversations, process demos and thorough system understanding Use analytical frameworks and data-driven insights to identify improvements in current process, test hypothesis and roll-out optimized process Drive implementation with desired outcomes and behavioural change Develop appropriate documentation e.g. SOPs, process flows, user journey maps etc Develop success KPIs and institutionalize through robust, high-quality data dashboards Monitor KPIs and drive continuous efficiency improvements All About You Strong understanding of Revenue Operations, preferably in B2B services organizations Experience in driving business transformation preferably for B2B services organizations Experience in business consulting or in dealing with unstructured situations and applying first principles thinking for problem solving Exposure to project management, stakeholder management and excellent communication skills Exposure to any of these domains is preferred though not essential – B2B Sales processes, Sales productivity tools (e.g. Salesforce CRM, contract automation), Compliance processes (e.g. KYC); Data visualization and reporting platforms (e.g. Tableau) etc 5-8 years of relevant professional experience, with suitable educational qualifications Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Posted 15 hours ago
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