Patient Services Specialist

Position Summary:

The Patient Services Specialist serves as the first point of contact for patients, ensuring a positive and welcoming experience. This role is responsible for greeting patients, scheduling appointments, verifying insurance, managing patient records, handling phone inquiries, and coordinating with clinical staff to ensure efficient operations.

Key Responsibilities:

• Greet patients and visitors in a courteous and professional manner
• Answer multi-line phones, direct calls, and respond to inquiries
• Schedule, confirm, and cancel appointments using the electronic medical records (EMR) system
• Verify insurance eligibility and obtain authorizations or referrals as needed
• Collect co-pays and process patient payments
• Maintain accurate and up-to-date patient records
• Assist patients with completing forms and understanding procedures
• Communicate effectively with medical staff and other departments
• Maintain patient confidentiality in accordance with HIPAA regulations
• Handle patient check-in and check-out procedures
• Monitor and respond to online appointment requests or portal messages

Qualifications:

• High school diploma or GED required; associate’s degree or higher preferred
• 1+ year of experience in a medical office or customer service setting
• Knowledge of medical terminology and insurance verification processes
• Proficiency in EMR systems (e.g., Epic, Cerner, Athenahealth) is a plus
• Strong communication, organizational, and interpersonal skills
• Ability to multitask in a fast-paced environment
• Bilingual skills (e.g., Spanish) may be a plus

Working Conditions:

• Office-based role in a clinical or healthcare setting
• May require occasional overtime or weekend hours
• Regular interaction with patients, families, and healthcare professionals

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

Schedule:

• Day shift
• Night shift

Work Location: In person