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5.0 - 8.0 years

7 - 10 Lacs

Hyderabad

Work from Office

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: : Oracle PaaS Cloud Administration Experience: 5-8 Years

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5.0 - 8.0 years

3 - 7 Lacs

Hyderabad

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Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: FullStack Microsoft-Cloud Azure. Experience: 5-8 Years.

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5.0 - 8.0 years

7 - 11 Lacs

Bengaluru

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Band B3 Location Bangalore /Hyderabad (Flexible for other offshore locations as well) CBR- 200K 7.5 + years Current designation in Oracle DBA, should be a L3, Lead or architect in Oracle DBA, relevant exp should be 7 years in Oracle DBA Oracle database JD: We are seeking an experienced Oracle Database Administrator (DBA) with a focus on Oracle database migrations. The ideal candidate will play a critical role in planning, executing, and optimizing complex database migrations across on-premise and cloud environments. This role requires deep expertise in Oracle database architecture, performance tuning, and data integrity, along with proven experience managing end-to-end migration projects. Key Responsibilities: Lead and execute Oracle database migrations, including upgrades, platform migrations (Linux and AIX), and cloud transitions (OCI, Azure). Use Oracle tools (e.g., Data Pump, RMAN, Data Guard) for data transfer and replication. Optimize database performance before and after migration to ensure minimal downtime and high availability. Install, configure, and upgrade Oracle database software. Ensure data security and integrity by implementing appropriate access controls and encryption methods. Support disaster recovery initiatives and participate in failover planning and testing. Collaborate with application developers and system administrators to provide database support for new and existing applications. Troubleshoot and resolve database-related incidents and provide timely status updates. Qualifications: Proven experience (35+ years) as an Oracle DBA in a production environment. Proficiency in Oracle versions. Strong knowledge of Oracle Data Guard, RMAN, ASM, OEM, and PL/SQL. Experience with database performance tuning and optimization techniques. Familiarity with AIX/Linux operating systems and shell scripting. Knowledge of cloud platforms (e.g., Oracle Cloud Infrastructure, Azure) is a plus. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Preferred Certifications: Oracle Certified Professional (OCP) Oracle Certified Associate (OCA) Oracle Autonomous Database Cloud Certifications (optional) Please find the required JD for SQL DBA: Should have experience on Microsoft SQL Database migration in both IaaS as well as in PaaS. Hands on experience on Azure SQL database(PaaS): creation and deletion of database, Scaling and descaling of database, creation of logins/users and providing access and permissions to the logins/users. Worked on Export and Import technique for restoring database in Azure SQL database server using SSMS , SQL package and azure portal. Worked on Azure SQL VM(IaaS): Database backup & restore, migrating logins, fixing orphaned users, migrating jobs , linked servers etc. Worked on setting up SQL backup in Recovery Service Vault for Azure SQL VM. Should have knowledge on T-SQL query. Hands on experience on activities in Azure Portal like Raising PIM request, getting details from Key Vault, download and upload files from & to Storage account, reset the password for the server account from Azure portal for the SQL Server. Knowledge on Azure SQL Hyperscale Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Oracle Database Admin. Experience: 5-8 Years.

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10.0 - 15.0 years

35 - 40 Lacs

Pune

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3096 Consultant - Oracle Fusion - Intech 3096 Consultant Oracle Fusion * Profile Submission Date is 16th July, 2025. * * 8.1 Education / Qualifications / Professional Training * (minimum qualifications required to perform the Job) Bachelor s Degree in Engineering or Computer Science with 10+ years of relevant experience. * 8.2 Work Experience ** (No: of Years and areas of expertise required for the Job) ** * Excellent knowledge in Oracle Account Receivable module in EBIZ 2+ years of FUSION AR experience will be an added advantage. * 8.3 Technical Competencies ** (technical skills required to perform the role) ** * Very good in SQL, PLSQL, AOL, XML Publisher, Oracle Forms, RDF Reports, ORDS Services, RICE components. Must have excellent understanding of Account Receivable module in EBIZ. 2+ years of Fusion AR experience will be an added advantage. Experience in Fusion PaaS OIC, VCBS will be an added advantage.

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7.0 - 10.0 years

9 - 12 Lacs

Bengaluru

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Tech Mahindra Ltd. is looking for . NET Development on Azure to join our dynamic team and embark on a rewarding career journey. A . Net developer is responsible for designing, developing, and maintaining applications using the . Net framework. The job duties may include : 1. Designing and developing software applications using C#, ASP. NET, and other . Net technologies. 2. Collaborating with cross - functional teams to define, design, and ship new features. 3. Debugging and fixing software issues in a timely manner. 4. Writing clean, efficient, and well - documented code. 5. Ensuring software security and data protection. 6. Participating in code reviews and testing to ensure software quality. 7. Staying up - to - date with emerging trends and technologies in . Net development. Requirements for this role typically include : 1. Strong knowledge of . Net framework, C#, ASP. NET, and related technologies. 2. Experience with software development, debugging, and testing. 3. Knowledge of Agile software development methodologies. 4. Good problem - solving and analytical skills. 5. Excellent written and verbal communication skills.

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5.0 - 10.0 years

15 - 20 Lacs

Hyderabad, Pune, Bengaluru

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Project description We are seeking an experienced Azure DevOps Engineer to develop and manage Infrastructure as Code (IaC) using Bicep for Azure PaaS (Platform as a Service) solutions with a focus on private networking. In this role, you will collaborate with development, security, and infrastructure teams to automate and streamline the deployment of secure, scalable, and resilient cloud environments. Responsibilities Infrastructure as Code (IaC) Development Design, develop, and maintain Bicep templates to provision and manage Azure PaaS resources such as App Services, Azure Functions, Logic Apps, EventHub, Service Bus, Azure SQL, Azure Storage, Key Vault, API Management, and Cosmos DB. Ensure IaC templates are modular, reusable, and follow best practices. Implement parameterization, modules, and consistent naming conventions to enhance template flexibility. Private Networking & Security Architect and deploy private networking solutions using Private Endpoints, Private Links, Virtual Networks (VNet), Subnets, and Network Security Groups (NSGs). Configure service integrations with private networking, ensuring traffic stays within the Azure backbone. Use Application Firewall and policies to enhance security. Use Azure Key Vault to securely store and manage secrets, certificates, and keys. CI/CD Pipelines & Automation Build and manage CI/CD pipelines in Azure DevOps to automate the deployment of Bicep-based PaaS environments. Integrate IaC pipelines with Biceps for consistent deployment. Use release gates, approvals, and checks to ensure compliance and security in deployment processes. Monitoring & Optimization Implement Azure Monitor, Application Insights, and Log Analytics to monitor PaaS environments. Create alerts and dashboards to ensure performance, availability, and security visibility. Optimize PaaS resources for cost, performance, and reliability. Collaboration & Documentation Collaborate with cloud architects, security teams, and application developers to design and implement PaaS solutions. Document infrastructure, deployment processes, and Bicep modules. Provide guidance and training to development teams on Bicep and Azure networking best practices. Skills Must have Education & Experience Bachelor's degree in Computer Science, Information Technology, or related field. 5+ years of experience in Azure DevOps engineering with a focus on PaaS solutions. Hands-on experience with Azure Bicep and private networking. Technical Skills: Strong proficiency with Bicep for IaC, including modular templates and reusable components. Experience with Azure PaaS services (App Services, Functions, SQL, Storage, API Management). Expertise in Azure networking, including Service and Private Endpoints, Private Links, and VNets. Network Security Groups (NSGs) and Application Gateway. Proficiency in CI/CD pipelines using Azure DevOps. Scripting skills in PowerShell, Bash, or Python for automation tasks. Familiarity with Azure RBAC and role-based security models. Soft Skills: Strong problem-solving and troubleshooting skills. Effective collaboration and communication abilities. Detail-oriented with a focus on cloud security and performance. Nice to have Azure certifications (e.g., Azure DevOps Engineer Expert, Azure Solutions Architect Expert, or Azure Administrator Associate). Knowledge of microservices architecture and containerization ( AKS). Familiarity with Azure Policy and Azure Blueprints.

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5.0 - 8.0 years

7 - 11 Lacs

Chennai

Work from Office

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Oracle PaaS Cloud Administration. Experience: 5-8 Years.

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2.0 - 7.0 years

5 - 9 Lacs

Bengaluru

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We are seeking a highly skilled Cloud IAM (Entra/Azure) Senior Engineer to design, implement, and manage Identity and Access Management (IAM) solutions within Microsoft Entra ID (formerly Azure AD). The ideal candidate will have extensive experience in cloud IAM technologies, security best practices, and integration with enterprise applications.

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5.0 - 7.0 years

7 - 8 Lacs

Kolkata, Mumbai, New Delhi

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Senior System Analyst Location: Bangalore / Mumbai Department: Technology Vacancy Type: Permanent Mode: Hybrid Job Shift: 1:00 pm to 10 pm/2:00 pm to 11 pm. Experience Range: 4 7 years The Position: For our IT development team in Bangalore, we are looking for Test Engineers . You will form part of a multi-locational key development feature team using an Agile methodology. You will be fulfilling tasks in (Functional, chain and user) testing in a fast paced and ever-changing environment on (near) real time systems where reliability and security is paramount. As part of the team, you will be actively encouraged to offer opinions and influence at all stages to produce software you are proud of. The Test Engineer will design, build, and maintain automated test frameworks. This role should have a strong focus on quality throughout the entire software development cycle. Our target platform is built with Azure PaaS/SaaS tools. Experience with the Azure platform (especially Logic Apps, Power Platform, C#) and willingness to learn are the foundations for this role. Job Accountabilities/Detailed Responsibilities: Work Closely with Product Owner and Business Analysts to understand and detail user stories into a clear state that enables clear instructions for development and testing. Design, Develop and manage test automation scripts while applying software development methodologies and QA principles. Execute and review automated test plans to ensure products meet the defined requirements for usability. Identify quality issues and recommend improvements or corrections to developers. Education, Skills & Competencies: Education Bachelor s degree or higher in Computer Science preferred. Minimum 5-7 years experience in Manual, Automation, API testing with good Test Process understanding. Automation Skills/Technologies: Cypress (must-have), Selenium (good-to-have). Programming Language experience: Java, Java Script. FS or Investment Banking Industry domain experience. Strong analytical and problem-solving skills, excellent interpersonal skills, possesses strong problem-solving abilities and a creative thinking approach.

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3.0 - 5.0 years

4 - 8 Lacs

Bengaluru

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The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Cloud Azure Admin. Experience: 3-5 Years.

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6.0 - 11.0 years

15 - 19 Lacs

Bengaluru

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Project description Product development for Data Center routing & switching platforms - Major Enterprise Networking equipment provider Our teamA team of networking enthusiasts willing to contribute to customer success Technologies usedNetworking protocols, Cloud-Native technologies, GitHub, JIRA, traffic generation tools, Windows/Linux servers, network virtualization, network security, network management tools, microservices and Agile methodologies OpportunitiesDesign and develop the latest Networking features and solutions, collaboration with an international team of professionals, working with the latest networking technologies and concepts, access to trainings. Responsibilities Work closely with development engineering teams, product management, and customer solution engineering teams to design and develop feature functionality for data center networks, network security and routing technologies. Architect/Design/Develop network control plane functionality for highly scalable networking platforms Collaborate with Product Management and SQA organization to ensure the implementation meets end-customer requirements for interoperability, performance, scalability, and security Develop detailed functional and design specifications Take complete ownership of the product from ideation to deployment Develop & Automate Unit test plans Review customer deployments and address customer-found issues Involve in customer deployments and customer escalations and help the customers to deploy Extreme Networks' solutions in the customer environment Skills Must have Require a Bachelor's/Master's degree in Computer Science/Electronics & Communication/Information Systems 6+ years of hands-on experience in designing and developing features in the Networking domain Expert programming skills in C/C++ Excellent understanding of Layer 2, Layer 3 (BGP, OSPF, IS-IS) and overlay protocols like VxLAN, GRE, MPLS, SPB Good understanding of Linux operating system internals Strong debugging and troubleshooting skills Ability to thrive in a fast-paced agile development environment Strong verbal and written communication skills Highly motivated and self-driven Nice to have GO Lang programming experience Understanding of Virtualization & Cloud technologies (Virtual Machines, Containers, Kubernetes) Familiarity with secure coding practices Good understanding of network security (Encryption, Authentication, DDOS mitigation etc)

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5.0 - 9.0 years

17 - 22 Lacs

Pune

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Project description Our client is an EU subsidiary of a Global Financial Bank working in multiple markets and asset classes. DWH / ETL developer will work closely with the Development Lead to design, build interfaces and integrate data from a variety from internal and external data sources into the new Enterprise Data Warehouse environment. The ETL Developer will be responsible for developing ETL primarily utilizing Microsoft & Azure technologies within industry recognized ETL standards, architecture, and best practices. Responsibilities Act as a technical expert in the designing, coding, unit testing, supporting, and debugging of data warehouse software components in all aspects of SDLC Apply cloud and ETL engineering skills to solve problems and design approaches Troubleshoot and debug ETL pipelines and creating unit tests for ETL pipelines. Assess query performance and actively contribute to optimizing the code Write technical documentation and specifications Support internal audit by submitting required evidence Create reports and dashboards in the BI portal Work with Development Lead, DWH Architect and QA Engineers to plan, implement and deliver best ETL strategies Work with business analysts to understand requirements to create technical design specifications, gaining a sound understanding of business processes for related applications so that integration processes fulfill the end-user requirements Communicate effectively in a collaborative, complex and high performing team environment as per Agile principles Skills Must have Proven work experience as an ETL Developer Advanced knowledge of relational databases and dimensional Data Warehouse modelling concepts Good understanding of physical and logical data modeling Very good understanding of modern SaaS / PaaS data solutions in a cost conscious approach Expert level of knowledge of Microsoft Data stack Experience in developing and deploying data oriented solutions in Cloud (Azure / Synapse Analytics / Fabric) Experience in designing and implementing data transformation and ETL layers using Data Factory, Notebooks Experience with PowerBI for report & dashboard creation. PowerQuery and/or DAX is an advantage. Experience in / understanding of Azure Data Lake Storage Knowledge / use of CI/CD tools and principles, preferably Azure DevOps or Bamboo Strong SQL knowledge, able to create complex SQL queries and good understanding of stored procedures, views, indexes, functions, etc. Good working knowledge of at least one scripting language. Python is an advantage. Experience with GIT repositories and working with branches. GitHub, Azure DevOps or Bitbucket experience are preferable. Ability to troubleshoot and solve complex technical problems Good understanding of software development best practices Working experience in Agile projects; preferably using JIRA Experience in working in high priority projects preferably greenfield project experience Able to communicate complex information clearly and concisely. Able to work independently and also to collaborate across the organization Highly developed problem-solving skills with minimal supervision Understanding of data governance and enterprise concepts preferably in banking environment Nice to have Microsoft Fabric Snowflake Background in SSIS / SSAS / SSRS Azure DevTest Labs, ARM templates Azure PurView Banking / finance experience

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8.0 - 13.0 years

17 - 22 Lacs

Pune

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Project description Our client is an EU subsidiary of a Global Financial Bank working in multiple markets and asset classes. DWH / ETL developer will work closely with the Development Lead to design, build interfaces and integrate data from a variety from internal and external data sources into the new Enterprise Data Warehouse environment. The ETL Developer will be responsible for developing ETL primarily utilizing Microsoft & Azure technologies within industry recognized ETL standards, architecture, and best practices. Responsibilities Act as a technical expert in the designing, coding, unit testing, supporting, and debugging of data warehouse software components in all aspects of SDLC Apply cloud and ETL engineering skills to solve problems and design approaches Troubleshoot and debug ETL pipelines and creating unit tests for ETL pipelines. Assess query performance and actively contribute to optimizing the code Write technical documentation and specifications Support internal audit by submitting required evidence Create reports and dashboards in the BI portal Work with Development Lead, DWH Architect and QA Engineers to plan, implement and deliver best ETL strategies Work with business analysts to understand requirements to create technical design specifications, gaining a sound understanding of business processes for related applications so that integration processes fulfill the end-user requirements Communicate effectively in a collaborative, complex and high performing team environment as per Agile principles Skills Must have Proven work experience as an ETL Developer. 8+yrs of experience. Advanced knowledge of relational databases and dimensional Data Warehouse modelling concepts Good understanding of physical and logical data modeling Very good understanding of modern SaaS / PaaS data solutions in a cost conscious approach Expert level of knowledge of Microsoft Data stack Experience in developing and deploying data oriented solutions in Cloud (Azure / Synapse Analytics / Fabric) Experience in designing and implementing data transformation and ETL layers using Data Factory, Notebooks Experience with PowerBI for report & dashboard creation. PowerQuery and/or DAX is an advantage. Experience in / understanding of Azure Data Lake Storage Knowledge / use of CI/CD tools and principles, preferably Azure DevOps or Bamboo Strong SQL knowledge, able to create complex SQL queries and good understanding of stored procedures, views, indexes, functions, etc. Good working knowledge of at least one scripting language. Python is an advantage. Experience with GIT repositories and working with branches. GitHub, Azure DevOps or Bitbucket experience are preferable. Ability to troubleshoot and solve complex technical problems Good understanding of software development best practices Working experience in Agile projects; preferably using JIRA Experience in working in high priority projects preferably greenfield project experience Able to communicate complex information clearly and concisely. Able to work independently and also to collaborate across the organization Highly developed problem-solving skills with minimal supervision Understanding of data governance and enterprise concepts preferably in banking environment Verbal and written communication skills in English are essential. Nice to have Microsoft Fabric Snowflake Background in SSIS / SSAS / SSRS Azure DevTest Labs, ARM templates Azure PurView Banking / finance experience

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3.0 - 5.0 years

5 - 7 Lacs

Chennai

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Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: : Oracle PaaS Cloud Administration Experience: 3-5 Years

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5.0 - 10.0 years

19 - 22 Lacs

Bengaluru

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Date 25 Jun 2025 Location: Bangalore, KA, IN Company Alstom Req ID:490576 We create smart innovations to meet the mobility challenges oftoday and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric busesand driverless trains, as well asinfrastructure, signalling and digital mobility solutions. Joining us meansjoininga truly global community ofmore than 75000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact. JOB PURPOSE : Reporting to the Compute & Cloud Design Manager (Design Authority), you will help to build the Alstom Transport strategy, the design of compute & cloud services especially public cloud services, the integration of business solution in Alstom Infrastructure landscapeas well asparticipate in any merger /acquisition activities the organization participates in. YOUR JOB : Key Responsibilities & Accountabilities : Strategy: Collecting the business demands from IS&T Business Partners Evaluate new technology solutions, for an integration to the roadmap, in collaboration with Business Partners, Projects, Operations and other Design Authority members. The scope includes all Hosting services (housing, server, storage, backup, systems, middleware, tooling) especially public cloud services Initiate projects as identified in strategic roadmaps Define the service catalog Define and follow technological standards roadmap Participate actively to the IS&T innovations initiatives Contribute to and validate project scoping, general design and b-case. Ensure b-case follow-up (value realization). Ensure handover to projects teams. Involve in gates validation Help the service architects to manage the changes, evaluate the impacts and treat them. MAIN CHALLENGES OF THE ROLE : Design promote and help to adopt public cloud services (IAAS, PAAS etc.) Provide technical assistance on business solutions within Alstom IT environment Contribute to the consolidation of the role of infrastructure cloud architect and gain credibility in front of the businesses and within the IS&T organization. Be a key actor and collaborate with the whole compute & cloud team located worldwide PROFILE: To be considered for this role, candidate need to demonstrate the following skills experience and attributes Graduated with an engineering degree, preferably in information technology, you have more than 5 years of experience in IS&T architecture , especially on hosting and cloud services. You have very good technical skills on different topics and are curious. A keen knowledge on top public cloud providers is demanded Deep Knowledge in SAP Infrastructure Design Certification as Azure solution architect(AZ305 ) ismandatory Scripting PowerShell - Shell, Bash - Ansible - Terraform OSWindows Desktop, RHEL, Ubuntu Devops ToolsGitlab CI, Azure Devops Pipelines, Terraform, Packer, Ansible, Git, REST API You demonstrate good communication, efficiency and ability to execute. You are result oriented and show intellectual curiosity and creativity. Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom An agile, inclusive and responsiblecultureis the foundation of ourcompanywhere diverse people are offered excellent opportunities to grow, learn and advanceintheir careers.We are committed toencouragingour employeesto reach their full potential,while valuing and respecting them as individuals. Job Type:Experienced

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5.0 - 10.0 years

3 - 7 Lacs

Noida

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Position Overview: ShyftLabs is seeking a VDI Engineer in its primarily Citrix and Nutanix/VMware environment within our Infrastructure and Engineering department. The person in this position should be able to drive the execution of multiple technology solutions, business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance; accordingly, developing contingency plans. Solves the most complex tasks across system/business functions. Influences across the organization and across the Enterprise. Job Responsibilities: Manage Citrix environments, PVS and MCS, and DaaS Proactively working on solutions and optimization Identifying inefficiencies, gaps, and issues and working towards resolution Support the VDI environment end-to-end Help manage business applications Working on incidents and requests from service desk tickets Support off-hour upgrades and installations Build and maintain detailed system documentation and KB articles to the solution center support Able to work on On-Call & shift rotations wrt responding to the alerts AVD is value added Profile resets, performance monitoring, and providing solutions to level 1 and 2 issues Update management, Profiling solutions, and handling workloads Basic Qualifications: 5+ years overall IT experience 4+ years managing a Citrix virtual desktop environment, VDI solutions Large enterprise experience in various virtualization technologies like PaaS, DaaS, and IaaS Experience in DaaS, On-Prem Infra management for Citrix virtual apps and desktops Experience with Citrix ADC/NetScaler Experience with Citrix Workspace and Storefront Experience with Citrix MCS and PVS Experience with virtual machine management and UPM, and FSLogix Knowledge of Windows 2016/2019/2022 server Enterprise-level Active Directory and Group Policy design and implementations Extensive knowledge of network technologies at each layer of the OSI Model, and related tools Ability to write scripts to improve performance, resolve issues, and automate processes via PowerShell or similar. Excellent analytical and problem-solving skills are essential. Experience with Jira, Confluence, Service Now, and strict Change Management processes

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4.0 - 8.0 years

6 - 11 Lacs

Chennai

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About Company Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud combines core operational systems for property management (PMS), point-of-sale (POS) and Inventory and Procurement (I&P) with Experience Enhancers that meaningfully improve interactions for guests and for employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios tailored to specific hospitality settings and business needs. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA Job Description: - Responsible to work closely with Engineering leaders to understand and deliver the performance and scalability roadmap of the product. - Responsible to assess the scalability of product and provide continuous feedback. - Develop scalable scripts for load generation and other performance testing, primarily using Java/JMeter. Reuse available automation assets as much as possible. - Disciplined setup and maintenance of performance test labs on cloud (Azure). - Should be able to identify key performance metrics of the product, implement ways to measure and analyse them. - Produce a high quality report highlighting the performance bottlenecks, major areas of improvement, and other performance metrics (of both the software and the computing resources consumed by the software). - Collaborate well with developers while they fix and fine tune the performance to desired levels. - Implement Early Performance Tests with relevant scope at relevant milestones of product development life cycle. - Ability to work on test automation in addition to performance testing will be an added advantage. Requirements: Female candidates only 3-8 years of software quality assurance Must have minimum 3 years of experience in performance testing web applications. Experience in scalability testing of micro services architecture based web application will definitely put you on top of the list. Technologies: OOPS/Java, REST API, GraphQL, NoSQL, PostgreSQL, Kubernetes (Azure), SaaS/PaaS/IaaS. Performance Testing Exp : Experience generating load through scalable scripts. Must have hands on experience in developing load generation scripts. Java/JMeter/BeanShell. Must have experience with load and volume testing of micro services architecture based web applications. Experience using application monitoring tools such as Dynatrace/New-Relic, preferably Dynatrace. Experience as a performance test engineer while scaling up a product from 1X to minimum 5X to 20X. Experience with off the shelf tools for distributed load and performance testing is an added advantage. Performance Testing Tool,Load Testing,Performance Testing,jmeter

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5.0 - 9.0 years

9 - 13 Lacs

Bengaluru

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Not Applicable Specialism Microsoft Management Level Senior Associate & Summary . Why PWC s Development experience in WebAPI, .NET Core, MVC and PLSQL(primarily MS SQL) Have sound knowledge and experience in Application design & development Experience in Angular Mandatory skill sets Development experience in WebAPI, .NET Core, MVC and PLSQL(primarily MS SQL) Have sound knowledge and experience in Application design & development Experience in React Preferred skill sets Development experience in cloud Azure PaaS like Function App, Web App, Blob Storage, KeyVault, APIM etc. Experience with integration with other systems like SAP, SF via .NET API Knowledge of CI/CD pipeline Years of experience required 5 to 9 Years Education qualification BE/B.Tech/M Tech/MCA Education Degrees/Field of Study required Bachelor of Technology, Master Degree, Bachelor of Engineering Degrees/Field of Study preferred Required Skills Angular Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more} Travel Requirements Government Clearance Required?

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5.0 - 9.0 years

11 - 15 Lacs

Bengaluru

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& Summary . Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary We are looking for a seasoned .Net Developer Responsibilities Development experience in WebAPI, .NET Core, MVC and PLSQL(primarily MS SQL) Have sound knowledge and experience in Application design & development Experience in Angular Mandatory skill sets Development experience in WebAPI, .NET Core, MVC and PLSQL(primarily MS SQL) Have sound knowledge and experience in Application design & development Experience in React Preferred skill sets Development experience in cloud Azure PaaS like Function App, Web App, Blob Storage, KeyVault, APIM etc. Experience with integration with other systems like SAP, SF via .NET API Knowledge of CI/CD pipeline Years of experience required 5 to 9 Years Education qualification BE/B.Tech/M Tech/MCA Education Degrees/Field of Study required Master of Engineering, Bachelor of Engineering Degrees/Field of Study preferred Required Skills Microsoft .NET Development Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more} No

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5.0 - 10.0 years

12 - 16 Lacs

India, Bengaluru

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We are hiring a Sr Azure Cloud Developer to provide professional services to support implementation of the Azure automation to our automation product. The Developer will work in the Healthineers hybrid cloud automation team and will implement end to end infrastructure automation & orchestration features in Azure cloud. Job Responsibilities Design, develop and implement technical solutions in Microsoft Azure environments using Azure PowerShell and Python. Write Powershell scripts to automate jobs in Windows virtual machines. Develop Azure Python scripts to automate jobs in Azure cloud using SDK. Develop orchestration features though Terraform and integrate them into Terraform Enterprise platform. Administrate Terraform enterprise platform end to end such as platform upgrades, organization management, workspace management, API automation. Manage Azure cloud automation platforms like run books, function apps, hybrid worker, DevOps pipelines. Integrate the Azure cloud automation solutions with Service now by working closely with Service now team. Perform functional tests to ensure accuracy and solution integrity. Work with business analysts and architects to define system requirements. Frequently communicate with users, and team members during program development to review progress and ensure that requirements have been met. Evaluate best approach to solve problems. Present solutions and recommendations to stakeholders. Qualifications Mandatory Skills and Experience 5+ years of experience as Cloud automation engineer in Microsoft Azure. Strong PowerShell programming experience using Azure PowerShell. Seasoned in Azure cloud automation platforms like run books, function apps, hybrid worker, Azure DevOps. Experience in Python and implementing Azure Cloud APIs is a plus. Proficient in OOPS concepts and ability to create reusable APIs is a plus. Ability to develop reusable modules, knowledge in industry-specific coding standards. Hands-on experience in administrating Terraform enterprise platform, Administrator console, Workspaces management, APIs, version upgrades, patching. Experience in writing Terraform Infra as code templates for orchestration in Azure Cloud. Must have administrative knowledge in Azure cloud automation platforms like run books, function apps, hybrid worker, DevOps pipelines. Knowledge in Azure DevOps build, release pipelines & Git repositories, Webhooks. Knowledge in developing PowerShell DSC configurations for configuration management is plus. Knowledge in Windows/ Linux operating systems and native scripting is plus. Knowledge in AWS cloud & automation is plus. Ability to architect automation features using cloud native solutions. Ability to perform functional tests to ensure accuracy and solution integrity. Root cause analysis and debugging ability. Knowledge of security concerns and best practices in code development. Ability to work well within a multi-disciplinary team structure, but also independently. Certifications Microsoft CertifiedAzure Developer Associate (Plus) Hashicorp - Terraform Associate Certification (Plus)

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3.0 - 5.0 years

4 - 8 Lacs

Chennai

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Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Cloud Azure Admin. Experience: 3-5 Years.

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3.0 - 5.0 years

4 - 8 Lacs

Coimbatore

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Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Cloud Azure Admin. Experience: 3-5 Years.

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9.0 - 14.0 years

37 - 45 Lacs

Pune

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: Job TitleIT Application Owner - AVP LocationPune, India Role Description At the Service, Solutions and AI Domain, our mission is to revolutionize our Private Bank process landscape by implementing holistic, front-to-back process automation. We are committed to enhancing efficiency, agility, and innovation, with a keen focus on aligning every step of our processes with the customers needs and expectations. Our dedication extends to driving innovative technologies, such as AI & workflow services, to foster continuous improvement. We aim to deliver best in class solutions across products, channels, brands, and regions, thereby transforming the way we serve our customers and setting new benchmarks in the industry. The IT Application Owner (ITAO) is the custodian of the application and is responsible to apply and enable during Life-Cycle of the application the IT policies and procedures with specific consideration to IT management and Information Security. The ITAO ensures a clear separation of the responsibility within the project, aimed at achieving a safe and secure running of the application and compliance to regulations, policies and standards. The ITAO is responsible for application documentation, application infrastructure reliability and compliance, and is usually the IT SPOC for audit initiatives. Join us in our journey to redefine banking with AI and service solutions into the future. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Ensure Application Stability and Performance Oversee the structural availability, stability, and performance of applications in your domain (PRD, UAT, SIT). Organize Level 3 Support and align/organize Level 2 Support Collaborate with development teams to organize Level 3 support for the application and align with Service Operations/SO to organize Level 2 support (or setup L2 support in case this couldnt provided by SO) Policy Compliance Ensure policy compliance and take ownership of projects necessary for compliance, such as security monitoring. Technical Roadmap Management Manage the technical roadmap, including technology compliance, and estimate/budget capacity needs. AI Risk Management Identify and proactively manage risks generated from AI usage in the bank, ensuring responsible AI practices are followed. Project Participation Participate in Domain Expert Meetings and contribute to project cost estimates, including "Run the Bank" and total application cost. Define Non-Functional Requirements Ensure project teams incorporate non-functional requirements in their projects. Validate Deliverables Validate deliverables for all projects/changes, such as test plans and analysis documents. Knowledge and Documentation Ensure the availability of all necessary application/service knowledge and documentation. Audit Collaboration Work closely with Audit Teams to avoid delays or escalations related to non-compliance. Infrastructure Responsibility Take responsibility for access and other infrastructure-related topics. Stakeholder Engagement Engage and manage multiple stakeholders to ensure regulatory compliance, smooth operations, and a sound development lifecycle. This includes Business, Security, Development, Test (QA), IT Support, Finance, external Vendors, and Architecture. Compliance with IT Policies Ensure the application is compliant with the company's IT policies based on regulatory requirements. Service Availability and Stability Be accountable for high service availability and stability, while managing projects for maintenance or enhancements. DevOps Facilitation Facilitate a DevOps approach by setting up monitoring, configuring deployment-automation tools, preparing software packages, raising and implementing changes, and managing certificates and software licenses. Technical Performance Monitoring Monitor the technical performance of applications (Response Times, Error Rates, Memory/Storage Usage) and address issues. Strategic Planning Conduct strategic planning for the applications in scope. Change Management Ensure changes to applications are fully aligned with DB standards and regulations, guaranteeing system stability and smooth transitions to production. Technical Project Management Manage technical projects to maintain required service levels. Go Live Transitions Contribute to Go Live transitions. Operational Collaboration Collaborate with Support entities to ensure proper operational levels for the application. Capacity Management Follow up on infrastructure capacity management. Your skills and experience ITIL Framework Knowledge and certification in the ITIL framework. IT Service Management and Cloud Technologies Experience in IT Service management processes and cloud technologies. Educational Background A bachelors degree in computer science or equivalent. Distributed Development Teams Experience working with distributed development teams especially between Europe (Germany and Romania) and India - and familiarity with the Software Development Life Cycle (SDLC). Communication Skills Excellent written and verbal communication skills at all levels, including senior management. Audit and Compliance Experience with audit and compliance, AI/ML ethics & regulation, continuous integration, and DevOps tools. Cloud Knowledge High-level knowledge of Cloud (IaaS, PaaS, SaaS) and the ability to work on tight deadlines. DevOps Tools Skills in utilizing GitHub CI, Jenkins, TeamCity, Ansible, and experience building CI/CD pipelines. Source Control and Monitoring Tools In-depth knowledge of source control (preferably GitHub, Bitbucket) and working knowledge of environment monitoring tools such as Prometheus, Grafana, Geneos, AppDynamics, and New Relic. Infrastructure as Code Knowledge of Infrastructure as Code (Terraform), SQL, and relational databases. Enterprise-Scale Development Basic exposure to delivering good quality code within enterprise-scale development and hands-on experience with cloud security and operations. Financial Services Knowledge gained in Financial Services environments and practical knowledge of database systems and structures. AI and Data-Centric Applications Experience in managing AI and data-centric applications. Unix/Linux Strong knowledge of Unix/Linux including commands and shell scripting. Analytical and Conceptual Thinking Excellent analytical and conceptual thinking skills. Agile Delivery Teams Strong independence and initiative, ability to work in agile delivery teams. How well support you

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8.0 years

20 - 25 Lacs

Hyderabad

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When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. Required Skills: With a focus on automating testing and DevOps, use Microsoft Azure data PaaS services, design, build, modify, and support data pipelines leveraging DataBricks and PowerBI in a medallion architecture setting. Working experience of Python. Automate the running of unit and integration tests on all created code – Create and run unit and integration tests throughout the development lifecycle. Support and Troubleshooting – Assist the Operations Team with any environmental issues that arise during application deployment in the Development, QA, Staging, and Production environments. If necessary, create prototypes to validate proposed ideas and solicit input from stakeholders. Excellent grasp of and expertise with test-driven development and continuous integration processes. Analysis and Design – Converts high-level design to low-level design and implements it. Collaborate with Team Leads to define/clarify business requirements, estimate development costs, and finalize work plans. Benchmark application code proactively to prevent performance and scalability concerns. Collaborate with the Quality Assurance Team on issue reporting, resolution, and change management. Assist other teams in resolving issues that may develop as a result of applications or the integration of multiple components. Education: Bachelor's Degree or equivalent combination of education and experience.

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5.0 - 8.0 years

9 - 14 Lacs

Hyderabad

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Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Azure Integration. Experience: 5-8 Years.

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