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ICG Medical
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Out of Hours Consultant

Out of Hours Consultant

ICG Medical

0 years

4 - 5 Lacs

Gurgaon

Posted:3 days ago| Platform: GlassDoor logo

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Skills Required

healthcare sourcing networks recruitment service collaboration compensation

Work Mode

On-site

Job Type

Full Time

Job Description

Title :- Out of Hours Consultant

Location :- Gurugram Haryana

Shift Timings :- 4:30 pm to 1:30 AM or 11:30 pm to 8:30 am (Weekend Working Required )

Salary :- 4.5LPA to 5.5LPA (With Incentive + One Side Cab Services )

Responsibilities:

Handling inbound/outbound calls: Receiving calls from clients and candidates and assisting with their queries and attending to their needs.
Interact with customers/clients through phone or e-mail and managing all queries, requests and complaints: Responding timeously to clients and candidates and ensuring no clients/candidates is left without a response.
Booking nurses/healthcare professionals in to shifts: Reaching out to candidates to find out their availability and booking them into shifts accordingly. These bookings are across all departments (Nursing Homes, Acute and Complex Care)
Handling cancellations from clients and candidates and following the processes set to replace: Ensuring client is kept informed on the replacement and or the candidate is kept informed regarding the shift cancellation and all is documented on the system.
Sourcing of new clients/business: Using necessary networks and platform to acquire new business.
To assist and provide the highest standard of customer care: Keeping clients and candidates informed and creating a seamless transaction and experience.
To have an efficient telephone manner to take accurate information and update the system.
Achieving daily/ weekly and monthly KPI’s and hours target.

Qualifications:

Recruitment experience within any industry or Customer service or Sales Experience must required.
Out of hours experience is incredibly beneficial, but not required
Excellent verbal and written communications skills.
Committed to a high level of service delivery for clients and candidates.
Applicants with a strong desire to work in a fast paced, high energy and vibrant environment.
Ambitious, financially driven and talented communicators who can deliver excellent customer service in a target driven role.

At ICG Medical, we value innovation, collaboration, and excellence. Joining our team means being part of a dynamic environment where your contributions make a significant impact. We offer competitive compensation, opportunities for professional growth, and a supportive work culture.

Job Types: Full-time, Permanent

Pay: ₹450,000.00 - ₹550,000.00 per year

Benefits:

Commuter assistance
Flexible schedule
Health insurance
Leave encashment
Paid sick time
Provident Fund

Schedule:

Evening shift
Night shift
Weekend availability

Supplemental Pay:

Performance bonus

Application Question(s):

Are you an Immediate Joiner ?

Shift availability:

Night Shift (Preferred)
Overnight Shift (Preferred)

Work Location: In person

Expected Start Date: 07/07/2025

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