Order Management

The Senior Process Executive - Order Management position based in Bangalore Electronic City requires a candidate with a minimum of 1 to 3 years of experience in Order Management. As a part of the team, you will be responsible for overseeing the entire order lifecycle, from initial entry to fulfilment, ensuring top-notch quality, customer satisfaction, and no escalations. Your role demands excellent communication skills, both written and verbal, to effectively handle customer inquiries and maintain smooth operations. Your key responsibilities include managing order lifecycle, addressing customer concerns, proactively resolving issues, ensuring quality standards, accurate billing, stakeholder communication, process compliance, system utilization, continuous improvement, and shift flexibility. To qualify for this role, you should hold a degree in Any Graduation and preferably a certificate in Supply Chain Management or related fields. Additionally, a minimum of 2 years of experience in Order Management and Order-to-Cash processes in a BPM environment is required. Proficiency in ERP/CRM tools, MS Office applications, exceptional communication skills, problem-solving abilities, customer focus, attention to detail, and flexibility to work in various shifts, including night shifts, are essential. Your performance will be measured based on maintaining high-quality metrics, zero escalations, and ensuring a high level of customer satisfaction. If you meet the qualifications and are interested in this opportunity, please share your resume with aiswarya.tk01@infosys.com to schedule an interview. Join us at Infosys BPM and be a part of our dedicated team committed to excellence in Order Management.,